I purchased my Honor 70 Lite from…
I purchased my Honor 70 Lite from AO.com last Oct. A great mobile with superb features for the price. Fast forward a month ago, I received requests to download a new software update, Despite rejecting many times, without my consent, a new Magic OS and Android 14 were installed overnight. All was well until the last few days. As mentioned by someone below, the phone functionality - even for the most basic operations - created countless glitches, Screen/Apps/side buttons often froze and became non-responsive. Numerous error codes popped up "System UI / Operation System/ Apps not responsive" etc etc. Frustratingly, too often, I struggled to view my screensaver - black screen. Frequently, the phone suffered a keyboard input lag (if it bothered to display!!). This prevented phone unlocking. Countless hard restarts were required. Should the phone restart, you'd be praying the start-up Magic OS would not be stuck in an endless cycle. Despite several factory resets, removing apps one by one to identify a potential non-compatible app, running in safe mode, the issue remained. I escalated with AO who struggled to get hold of Huawei tech support. I attempted for 2 -3 hrs but the line failed to connect. I even struggled to submit an online email via their website. Despite requesting countless times, a required verification code was not received. Once the phone line became operational, every min you're asked to press 1 if you wish to remain in the queue - how bloody annoying!! Should you forget or be unable to view your keypad to type 1, the call will disconnect. Eventually, when I got through to someone - a tier 1 tech support based in China - I experienced additional stress. It took the agent 10 mins to spell my name correctly!! Throughout the 30-minute call, he provided absolutely no tech support. I was asked to post the phone for repair. I challenged & demanded to escalate to tier 2. Shortly after, I received an email stating Huawei and Honor have been two separate entities since 2020 and I was redirected to them. When the hell was this communicated??? Tried to contact Honor and yes you've guessed it, the same issues experienced above with the phone line!! After 2 hrs unable to connect - most likely the same team in China - I gave up. I escalated with AO.com. They were fantastic. We arranged a satisfactory settlement. Never again will I purchase a Huawei or Honor mobile. The worst ever customer service I have experienced !!