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Julian

英国

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Creality

A poor customer service experience

Creality leave a lot to be desired when it comes to their entry level printers like to Ender-3 V3 SE in my case. It worked acceptably for about 10 hours then started to produce spaghetti results after about 1hour and two thirds the way through a print. I did all the usual checks such as moisture, bed levelling, first layers issues etc but it made no difference. To make it even worse, as it was a Christmas present t and I didn’t get to open it till after the 30 day return window had closed, I am now left with a useless lump of metal and a large degree of frustration of Creality customers services who are not only quite slow to reply but seem to have no idea why it is producing failed prints. It is very likely something called Z-axis wobble due to poor tolerances whereby the incremental steps are not accurate. But then you wouldn’t expect them to acknowledge a design weakness would you. I keep sending them as much of the information they ask for but they just come back asking for more that I can’t provide. Overall I would steer well clear of their ‘non flagship’ models. They are just not reliable enough and you will end up deflated and out of pocket.

2026-01-08