Horrible customer service
My initial call to sign up for home Internet and cable took an hour and 40 minutes. Only to receive an email three days later stating that my order was unable to be processed. I called the number back spent an hour on a phone call with a woman that barely spoke English and could not tell me what the problem was, only that she was processing my order. She did tell me I would be getting an email for service installationin the next day or two. Three days later I contact the same service department because I had not received an email, only to find out that my order was never reprocessed due to a missing security code off the back of my debit card. Mind you I waited on hold for 25 minutes before I got a person on the phone. Then when I asked how long before I could at least get my Internet the guy told me it would be 4 to 5 more days and there was no expediting it. When you have a customer that states they are going to find service elsewhere it may be in the companies best interest to try and keep the service.