There was a problem but they made it right
I ordered a "Recertified JP45, Jack Platform", SKU 5215825-OB. Probably a customer return not for a defect, but for "changed my mind". Bendpak showed the item as being in stock. Well, it actually wasn't. So they sent me an email basically saying they were going to cancel the transaction. I asked if they wouldn't go ahead and sell me a new one for the price I'd already paid, and to my surprise they agreed! That's what a reputable business does; they earned the 5 stars I'm giving.