Unsatisfactory
I have been trying to sign up for service for over a week now. When I initially signed up I spent 1:23:31 on the phone. I was scheduled for a tech to come last Thursday to set up the equipment. I was told I would receive an email confirming the time a day prior. I never received an email and when I called back (Wednesday) to confirm my appointment no one I spoke with could find my order. They transferred me to another person who was going to sign me up again. I spoke with these people for well over an hour and a half. When I spoke with the person who was going to sign me up again she said that she needed my social security number again to run a credit check. When I informed her that I had been with DirectTv for over three years and gave my SSN the last time I signed up she became rude and I told her I was no longer interested in signing up with AT&T. I received an email yesterday indicating that I needed to call AT&T and finish setting up my account. I called and there was a message indicating that the call would be answered in less than three minutes. 19 minutes later the call was answered and when I asked the associate questions I do not think he understood what I was asking because of the answers that he gave. I spent 32 minutes on the phone with him (including holding time) and gave him my credit card number again. I was placed on hold for another five plus minutes and when he came back on the line he said he needed my driver license number. I told him that I was extremely tired of the run-a-around that I have been getting from AT&T and would like to cancel my order. He told me that he would have to transfer me to the cancellation department. After spending eight minutes on hold I hung up. I cannot believe how inept your customer service department is and because of this run-a-around I am giving serious thought of canceling my other DirectTv account. The only reason I gave them one star is because there were no zero stars allowed.