Wowgoboard ignores quality issues and warrenty claims
Want to share my experience with Wowgoboard as they just keep ignoring me, for over a month now. I gave them a lot of time to solve my issue with my order but as they dont reply, now my honest review. I have ordered the AT2-plus from Wowgo. Item was on stock in the EU warehouse and shipment is promised in 2-7 days. I bough additional 3 months warrenty so In total 12 months. My experience since then: - Ordered on the first of august and received it on the 22nd. They gave many of the same excuses Im seeing in other reviews. - When I received the board I got the version with red engines instead of the black. Seems like they try to get rid of the pre production models. Wowgo claims the factory didnt tell them they change colors. - Wowgo promised to get in touch with the factory and arrange new engines for me after about 200 messages in the chat. They first said that it wasnt a big deal and that maybe I should put stickers on it (on hot engines)! Since then, no response for 5 weeks. - When the board came out of the box I noticed the wheels cannot get straight in line with the board. After doing some research I found out that the kingpins attached to the board are bend sideways. Wowgo claims this is normal but when Im asking for a technical explanation they stop responding. Wowgo is great at responding quickly when you about to buy but after your purchase they just stop caring. Please be carefull and aware of this. Conclusion: Luckily I did receive my board but dont trust shipment promises. Warrenty is a joke, as they just ignore you. If you have any issues with your board you can probably only buy spare parts yourself. Im not so lucky because the base plates are not on the spare parts list. You just cannot trust the promises they make on there website and what they tell you in the chat. Also I noticed that they delete negative reviews on there own website about experiences like this. Wowgoboard is a unreliable company and isnt ready to meet western standards.