Ridiculous experience I hope I never have to go through again.
The representative who sold us our service told me installation would take no more than an hour and a half. Installation took over eight hours and I had to take an entire day off of work to sit with our installer. In addition to this, we are active duty Air Force and I had to find the number to call and request military discount be applied to our bill. The individual and I spent over 15 minutes and resolved absolutely nothing. She was unable to provide me with a phone number or address of where to submit our active duty information. Additionally, she insisted that the military has a department (which it does not) that knows exactly what "letter" needs to be submitted and exactly where to send it. Our US military does not invest their men and women to type letters to be sent to ATT for discounts. The representative I spoke to should have simply been able to provide me with adequate information to make this smooth and without the issues I dealt with. The conversation was similar to a dog chasing its tail and getting absolutely nowhere.