Frustrating and Disappointing
I have personally banked with another bank for over 30 years. When I joined a HOA board, I was "obligated" to use FifthThird services. I wish I hadn't. I expect the same services and service level I receive from my other bank. I'm constantly disappointed. I requested a debit card 4 times before I got it. I finally requested deliver at the branch to ensure proper delivery. As promised, I received a call to be notified the card had arrived. When I went to pick it up, nobody could find it. It was frustrating to see so many workers looking at several locations with no success. It appeared they had items scattered throughout the branch. I had to return at a different day. At some occasions I get there 5 minutes before the close time but the door is already locked. Once I went to my usual bank branch right after. I arrived a little after normal business hours. It felt like I were in a different planet. The branch was colorful and bright with a big lighted signed that read: Welcome. The teller acknowledged my presence with a smile and greeted me with another "welcome" They serviced me as I were the most important person on earth which I'm very thankful. Other times, the lights at this FifthThird branch on Scrock Road/Westerville, Ohio, were already off, the calendar was set for the next business day, the ladies had their purses either on top of the desk or on the counter. Another teller had a car key and wallet on the counter, as well. I mostly bank online. Their app doesn't have the same functionality, resources or user-friendliness of my personal bank. I'm struggling to adapt. What about customer service over the phone? I've just heard the attendant say she had to end the call because she was not allowed to be in the same call longer. There have been other frustrating experiences like when I waited over 30 minutes to speak with a banker. Oh, well.. it's a bank so they do their job keeping our money and they don't directly ask me to leave so they can part their ways. That's good.