Didn't receive my item, terrible customer service the violates Consumers Rights Act
Didn't receive my item, so can't rate the item. But customer service is awful. The courier they used ignored delivery instructions and left the parcel in an unsafe location, and marked as delivered. Reached out to customer service and was told that it was marked as delivered by the courier and risk of the parcel is passed on to me. I pointed out that goes against section 29 of The Consumer Rights Act 2015. But apparently they think their delivery policy beats that. Refuses to give me a formal complaint procedure or if they are willing to use an ADR, asked 7 times and they never acknowledged it and are now not responding.