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Ahmet Onur

英国

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Online Carpets

Went to wrong adress and redeliver in a week

I've ordered LVTs, and apparently they have transfered my order to a firm called Generation Flooring. For the delivery today, I've got messages someone must be at home, I got leave from my job. And I got a message, saying we tried and you were not at home. I checked the tracking and called customer services: it is a totally different house they went. And the solution they proposed is redelivery in 5-6 days. Even though I say, it is their own fault, I got leave, they do not provide any solution, they simply say cancel your order. Just be careful about such nonsense mistakes and irresponsible behaviour.

2026-07-16