Finally received my results
I was afraid I'd never get my results (from January 2024) but I finally received them now in June 2025. As I understood the company was in a lot of problems but seems to be coming back now. The customer support is replying again and after that they really did start sequencing when they said my batch would start. Since I already used their service back in the days before the problems started I checked the kinship factor (my 2nd kit was for a parent) and the data appeared good; the number of reads also and the free reports were ok. Hopeful they manage to normalize their operations and provide everybody with the data. I always expected more delay with them, which was ok for the great price, but I was really afraid I wouldn't get results when the problems started, however I'm happy I finally got my results so I'm updating my review to 4 stars.