Dante Labs

亲爱的Federico， 感谢您分享您的反馈。我们真诚地为漫长的等待时间以及您在获取结果时某些功能不可用道歉。 我们感谢您的意见，因为它们帮助我们确定可以继续改进服务和服务器的领域。 此致， Dante Labs团队

亲爱的 Patrik， 很抱歉听到您的体验以及长时间的延迟。 我们的团队将直接联系您，审查您样本的状态并了解发生了什么，以便我们进一步为您提供帮助。 对于给您带来的不便我们道歉，并感谢您将此事告知我们。 Dante Labs 团队

亲爱的顾客， 对于漫长的延迟以及这次体验给您带来的沮丧，我们深表歉意。 我们理解等待结果的时间远超预期是多么令人失望。我们已通过邮件与您联系关于您的情况，并将继续在那里直接为您提供帮助。 对于造成的不便我们真诚道歉，也感谢您的耐心。 此致， Dante Labs

亲爱的Ashley， 我们非常抱歉听到您的经历，也理解您提出的严重关切。 我们对涉及个人和基因数据的请求非常重视。您的案例正在直接审核中，我们将继续通过私人沟通渠道解决您的关切。 我们对这一情况造成的沮丧和担忧深表歉意。 此致， Dante Labs

亲爱的 Juliette， 很抱歉听到您等待了这么长时间，而且您的体验未达到预期。 我们理解您的失望，尤其是关于整个过程中的延迟和沟通问题。我们的团队将直接与您联系，查看您的情况并看看如何进一步帮助您。 感谢您与我们分享您的反馈。 Dante Labs 团队

亲爱的 Dušan， 对于异常漫长的等待，我们真诚道歉，也理解您的沮丧。您的情况并未被忽视，我们已通过邮件直接与您联系，并正在积极跟进我们的实验室团队关于您的样本。我们仍致力于完成您的案例，并将继续直接向您更新进展。 此致， Dante Labs

Dear Riccardo, We’re sorry for the continued wait. We have already been in contact with you via email regarding your results and your case is being followed by our team. We will reach out to you again directly to follow up on your case and provide any available updates. Best regards, Dante Labs Team

Dear Patrick, We are sorry to hear about your experience and sincerely apologize for the frustration caused. We take your feedback seriously and would like the opportunity to better understand your specific case. A member of our Customer Support team will contact you directly to review your concerns and work towards a resolution. Thank you for bringing this to our attention. Kind regards, The Dante Labs Team

亲爱的顾客， 很抱歉听到您有这样的体验。 我们希望调查您的情况，更好地了解发生了什么。请通过 [email protected] 联系我们的客户支持团队，提供您的订单详情，以便我们查看您的情况并直接为您提供帮助。 此致问候， Dante Labs 团队

Dear customer, We are truly sorry to read about your experience and sincerely apologize for the frustration this situation has caused. We understand your disappointment and would like the opportunity to investigate your case thoroughly. Please contact us at [email protected] with your order details, and we will review your case with the appropriate team as a priority. We appreciate you bringing this to our attention and remain committed to resolving outstanding cases whenever possible. Kind regards, Francesca Dante Labs Support

Dear Max, We’re very sorry to hear about your experience and understand how frustrating this delay must be. We sincerely apologize that your kit has not yet been shipped. This is certainly not the experience we want our customers to have. Please contact us at [email protected] with your order number, and we will investigate your case with our logistics team as a priority and provide you with an update as soon as possible. Thank you for your patience, and we hope to have the opportunity to resolve this for you. Kind regards, Francesca Dante Labs Support

亲爱的 Daniel， 感谢您的反馈。对于您经历的沮丧和不便，我们真诚道歉。 我们的客户支持团队将尽快与您联系，查看您的情况并与您一起寻求解决方案。 我们感谢您的耐心，并再次为您的体验道歉。 此致， Francesca Dante Labs 支持团队

Dear Daan, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand your frustration. Please contact us at [email protected]. Our team will be happy to review your case carefully and provide you with the support you need. We look forward to hearing from you. Kind regards, Francesca Dante Labs Support

Dear Laila, Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We are already in contact with you by email regarding your case and are actively reviewing it. We will continue to assist you directly and provide you with updates there. Kind regards, Francesca The Dante Labs Team

亲爱的 Ophelia， 非常抱歉听到您的经历，对于给您带来的不便我们深表歉意。 请通过 [email protected] 联系我们，附上您的订单详情，我们将很乐意调查您的情况并尽快为您提供帮助。 我们期待帮助您解决这个问题。 此致问候， Francesca Dante Labs 团队

Dear Ivana, Thank you for sharing your experience. We fully understand your frustration regarding the delays you have experienced and we sincerely apologize for the length of time you have been waiting for your results. I would also like to reassure you that your recent emails have been personally reviewed and answered by a real member of our Customer Support team, and that your case continues to receive attention internally. We understand how important these results are for you and your family and we appreciate that the waiting time has been far longer than expected. We are continuing to work through the remaining backlog and are actively following up on outstanding cases such as yours. As we are already in direct contact regarding your specific situation, we will continue to provide updates through our support channels as soon as additional information becomes available. Kind regards, Francesca Dante Labs Customer Support

您好Harrison， 感谢您的反馈。我们理解您的沮丧，尤其是访问您的原始DNA数据是您购买的主要原因之一。 正如我们在之前的沟通中讨论的那样，您的案例仍然有效，并未被遗忘或放弃。我们的团队正在积极解决影响数据可用性的技术问题，我们很高兴地确认已经取得了进展。 一旦有关于您案例的进一步更新，我们将继续通知您。 感谢您的耐心和理解。 此致， Francesca Dante Labs团队

亲爱的Marko， 感谢您的评论！ 我们很高兴听到您能够访问您的基因组数据，并且Dante Reports Exporter帮助您成功下载了文件。 感谢您的耐心，我们希望您继续享受探索您的基因组数据。如果您需要任何帮助，我们的支持团队随时为您提供帮助。 此致， Francesca Dante Labs团队