It took incredibly long to process
It took incredibly long to process, and the results feel like AI slop output. Very disappointing after hearing others' great experience just 2 years ago
About Dante Labs
Data updated- Website
- www.dantelabs.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 117 reviews
- Replies to negative
- 56% (98/175)
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About this business
Dante Labs offers affordable DNA Tests to gain insights into your health, life and risk for hereditary diseases. Non-invasive. Clear and concise reports.
Written by the business, not verified by us.Is Dante Labs legit?
Dante Labs (www.dantelabs.com) has a 1.4 out of 5 rating on OK.one, based on 196 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-06.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Customers frequently experienced severe operational delays, waiting many months or even multiple years to receive their genetic test results. People also reported that support teams were completely unresponsive to emails and contact forms, leaving consumers without any updates. Many individuals expressed frustration over missed deadlines and missing information regarding their raw data access. However, some customers also noted that turnaround times could be surprisingly fast and processing went smoothly once underway. A few reviewers appreciated the comprehensive data quality, helpful communication, and straightforward sample collection process provided by the business.
Auto-generated from all reviews of this business. For reference only.What people say
Almost 2 years and still waiting
Dear all, I certainly cannot give a review about the results of Dante Labs, because we never got them! Me and my husband bought the most expensive packages in November 2024. Now is September 2026 and we still do not have results! After an attempt to contact them for the third time, I finally got an answer that we should expect the results till June, but we still do mot have them! Almost 2 years and we are still waiting!
It took 8 months to receive the sample…
It took 8 months to receive the sample and some functions were not available.
Reply from Dante Labs2026-08-31
Dear Federico, Thank you for sharing your feedback. We sincerely apologize for the long waiting time and for any features that were not available when you received your results. We appreciate your comments, as they help us identify areas where we can continue improving our service and platform. Best regards, Dante Labs Team
Sample sent in December 2023 and still no results
Sample sent in December 2023, sample receival was acknowledged by Dante but since then no progress. Web page says "in preparation for processing". No replies to inquiries by mail. I strongly discourage using Dante Labs as you can't be sure that you get results - but for sure your payment was received.
Reply from Dante Labs2026-08-24
Dear Patrik, We’re very sorry to hear about your experience and the long delay. Our team will reach out to you directly to review the status of your sample and understand what has happened so we can assist you further. We apologize for the inconvenience and appreciate you bringing this to our attention. The Dante Labs Team
Extreme delays with repeated contact with customer service which resulted in no appology or refund
Dante accepted my payment in late November of 2025 the kit was then lost in the mail which may not explicitly be their fault but then I was only able to retrieve it and send my samples in January of 2026. Then I didn't recieve my results for 7.5 months finally getting them in late August 2026. I had several interactions with customer service asking for a refund so I could use another provider but they never appologized and continued to say the samples were delayed but too far into processing to refund my money. Nothing was done in terms of appology or compensation for my 8-9 month delay in receiving my results. For 500 pounds this is pretty disappointing.
Reply from Dante Labs2026-08-20
Dear customer, We’re very sorry for the long delay and for the frustration this experience has caused. We understand how disappointing it is to wait significantly longer than expected for your results. We are already in contact with you via email regarding your case and will continue to assist you directly there. We sincerely apologize for the inconvenience and appreciate your patience. Best, Dante Labs
This company is a scam do not trust…
This company is a scam do not trust them. After repeated attempts of telling them to destroy my DNA and that I do not consent to their processing due to too many failures from them along the way, they processed my sample without my consent. It has taken them close to a year to do so. They will not refund me and I have complained to the relevant authorities about their several breaches in GDPR and data processing
Reply from Dante Labs2026-08-20
Dear Ashley, We’re very sorry to hear about your experience and understand the seriousness of the concerns you have raised. We take requests regarding personal and genetic data very seriously. Your case is being reviewed directly, and we will continue to address your concerns through our private communication channels. We sincerely apologize for the frustration and concern this situation has caused. Best, Dante Labs
I had to wait a year for the results…
I had to wait a year for the results and they were less detailed than promised. I was promised up to three times that the results would be there within a month - only the third time did they make good on their promise. I understand that there were issues, but the communication was poor and there was zero compensation for the waiting time, which was four times longer than said when I bought the premium pack.
Reply from Dante Labs2026-08-24
Dear Juliette, We’re very sorry to hear about the long wait and that your experience did not meet your expectations. We understand your disappointment, particularly regarding the delays and communication throughout the process. Our team will reach out to you directly to review your case and see how we can assist further. Thank you for sharing your feedback with us. The Dante Labs Team
3 years and counting
Dante received my sample back in July 2023. Since then, they have provided multiple deadlines, and they have missed every single one of them. Of course, they won’t refund my money, and they are unable to provide the service I paid for. What do you call that? By now, everyone knows that this company should be absolutely avoided, but I wanted to reiterate that as well.
Reply from Dante Labs2026-08-18
Dear Dušan, We sincerely apologize for the exceptionally long wait and understand your frustration. Your case has not been overlooked, we are already in direct contact with you via email and are actively following up with our laboratory team regarding your sample. We remain committed to completing your case and will continue to keep you updated directly. Best, Dante Labs
It has been six months and I'm still…
It has been six months and I'm still waiting for results. No ETA has been provided.
Reply from Dante Labs2026-08-07
Dear Riccardo, We’re sorry for the continued wait. We have already been in contact with you via email regarding your results and your case is being followed by our team. We will reach out to you again directly to follow up on your case and provide any available updates. Best regards, Dante Labs Team
Terrible Experience and a Bait and Switch Scheme
You did not send the info to mail back my specimen. I had to ask multiple times to figure out how to send it to you. You took almost 3 months to process it. And I had to contact you in order to get updates. The results are minimal unless I pay for upgrades so it is a bait and switch scheme. For $400 USD I got next to nothing. This was a waste of my time and my money and as a healthcare provider I will not be recommending your service to any of my patients.
Reply from Dante Labs2026-08-06
Dear Patrick, We are sorry to hear about your experience and sincerely apologize for the frustration caused. We take your feedback seriously and would like the opportunity to better understand your specific case. A member of our Customer Support team will contact you directly to review your concerns and work towards a resolution. Thank you for bringing this to our attention. Kind regards, The Dante Labs Team
Do not give a cent to this company
Do not give a cent to this company. You can see the reviews. I made the mistake of trusting AI as a recommendation. They are completely unresponsive to emails. They will not refund you and there are extra charges, which they have not disclosed at your time of purchase they want these extra charges for shipping and handling in my case before anything has even been processed.
Reply from Dante Labs2026-08-07
Dear Customer, We’re sorry to hear that you had this experience. We would like to look into your case and better understand what happened. Please contact our Customer Support team at [email protected] with your order details so that we can review your case and assist you directly. Best regards, Dante Labs Team
We purchased our kit in July 2023
We purchased our kit in July 2023, and to this day we have neither received our test results nor a refund. We strongly advise others to think carefully before purchasing from this company. In our case, Dante Labs took our payment of €598 but has still not delivered the service we paid for. Today, I tried logging in again, hoping there might finally be an update—or perhaps a miracle and some sense of accountability from their side. Instead, I discovered that I couldn’t even view my orders anymore. After more than three years without receiving the service we paid for or a refund, I feel compelled to update my review to reflect our ongoing experience and to warn others before they risk losing their money as we did. I have retained all emails and correspondence and can provide them to substantiate my statements, including our repeated attempts to resolve this matter, Dante Labs’ failure to provide the service we paid for, and the absence of any refund despite our requests.
Reply from Dante Labs2026-07-27
Dear customer, We are truly sorry to read about your experience and sincerely apologize for the frustration this situation has caused. We understand your disappointment and would like the opportunity to investigate your case thoroughly. Please contact us at [email protected] with your order details, and we will review your case with the appropriate team as a priority. We appreciate you bringing this to our attention and remain committed to resolving outstanding cases whenever possible. Kind regards, Francesca Dante Labs Support
It's been over 42 days since i ordered…
It's been over 42 days since i ordered a genome test kit and they still have not even shipped my package. im feeling scammed.
Reply from Dante Labs2026-07-27
Dear Max, We’re very sorry to hear about your experience and understand how frustrating this delay must be. We sincerely apologize that your kit has not yet been shipped. This is certainly not the experience we want our customers to have. Please contact us at [email protected] with your order number, and we will investigate your case with our logistics team as a priority and provide you with an update as soon as possible. Thank you for your patience, and we hope to have the opportunity to resolve this for you. Kind regards, Francesca Dante Labs Support
This is now the third time....
This is now the third time I have posted a review regarding this issue, following up on my previous reviews. Each time, the company responded publicly and politely asked me to contact a specific email address, which I did. The support team usually replies relatively quickly and repeatedly assures me that my genome data will be made available soon. The most recent commitment was that it would be available in May. We are now approaching August, and once again I have received no further update. Please bear in mind that I have already been waiting for access to this sequencing data for more than four years. I will continue to leave negative reviews until I am finally able to download my genome data.
Reply from Dante Labs2026-07-14
Dear Daniel, Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you have experienced. Our Customer Support team will contact you as soon as possible to review your case and work with you toward a resolution. We appreciate your patience and apologize again for your experience. Kind regards, Francesca Dante Labs Support
2,5 years of waiting
I've purchased a whole sequencing service on 24-11-2023. Till now more then 2,5 years later I'm still waiting. On 2 april this year i got an email with an apology and a promise that the results will be released within 6 weeks. 3 months later and nothing. Extra frustrating is the reviews on Trustpilot of happy customers getting relatively fast results, either it's fake or they have a very strange prioritization of their sequencing.
Reply from Dante Labs2026-07-14
Dear Daan, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand your frustration. Please contact us at [email protected]. Our team will be happy to review your case carefully and provide you with the support you need. We look forward to hearing from you. Kind regards, Francesca Dante Labs Support
No results after 14 month still
I have not received any result here after 14 month. The currier deliveded to Them in May 2025, and today 14 month after they write I Will receive the result end August. Back in april i Was promised results within 6 weeks. This Company is a joke.
Reply from Dante Labs2026-07-10
Dear Laila, Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We are already in contact with you by email regarding your case and are actively reviewing it. We will continue to assist you directly and provide you with updates there. Kind regards, Francesca The Dante Labs Team
I got my sample within a couple weeks
I got my sample within a couple weeks, returned it May 20th 2026, it says registered but not recieved. I've been contacting them twice by contact details given on their website, but no answer. My first post was sent July 2nd.
Reply from Dante Labs2026-07-09
Dear Ophelia, We're very sorry to hear about your experience and apologize for the inconvenience. Please contact us at [email protected] with your order details, and we'll be happy to investigate your case and assist you as quickly as possible. We look forward to helping you resolve this. Kind regards, Francesca The Dante Labs Team
We purchased 2 sets 3 years ago
We purchased 2 sets 3 years ago. Did as asked right away and sent them back. Since then our profiles say only SAMPLE REGISTERED. They even cancelled our profiles after maybe year and a half and then some 3 months ago, we received an email with an apology and a promisse that our results will be done in 6 weeks. Two more emails after that with reassurance our tests are being done, nothing happened. We paid a lot of money to get answers to our problems, but all we got was being tricked. As if we are stupid to think that it takes that much time to process the results. I strongly believe they lost our samples and just don’t want to acknowledge OR it is in fact a scam and they just put AI to reply instead of them to avoid being sued
Reply from Dante Labs2026-07-01
Dear Ivana, Thank you for sharing your experience. We fully understand your frustration regarding the delays you have experienced and we sincerely apologize for the length of time you have been waiting for your results. I would also like to reassure you that your recent emails have been personally reviewed and answered by a real member of our Customer Support team, and that your case continues to receive attention internally. We understand how important these results are for you and your family and we appreciate that the waiting time has been far longer than expected. We are continuing to work through the remaining backlog and are actively following up on outstanding cases such as yours. As we are already in direct contact regarding your specific situation, we will continue to provide updates through our support channels as soon as additional information becomes available. Kind regards, Francesca Dante Labs Customer Support
The main reason I purchased this was to…
The main reason I purchased this was to receive the raw data of my DNA which is currently unavailable due to “technical issues” over the past few weeks. I’ll be requesting a refund if this is not resolved soon.
Reply from Dante Labs2026-06-29
Hi Harrison, Thank you for your feedback. We understand your frustration, especially as access to your raw DNA data was one of the main reasons for your purchase. As discussed in our previous communications, your case remains active and has not been forgotten or abandoned. Our team is actively working on resolving the technical issue affecting data availability, and we are pleased to confirm that progress has already been made. We will continue to keep you informed as soon as there are further updates regarding your case. Thank you for your patience and understanding. Best regards, Francesca The Dante Labs Team
After some time I finally got the my…
After some time I finally got the my genome but struggled to get them all downloaded, found "Dante Reports Exporter" export tool that helped me a lot with solving that problem so I am good now
Reply from Dante Labs2026-06-25
Dear Marko, Thank you for your review! We're glad to hear you were able to access your genome data and that the Dante Reports Exporter helped you download your files successfully. Thank you for your patience, and we hope you continue to enjoy exploring your genomic data. If you ever need any assistance, our support team is always here to help. Best regards, Francesca The Dante Labs Team
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