Dante Labs offers affordable DNA Tests to gain insights into your health, life and risk for hereditary diseases. Non-invasive. Clear and concise reports.
Written by the business, not verified by us.
Is Dante Labs legit?
Dante Labs (www.dantelabs.com) has a 1.4 out of 5 rating on OK.one, based on 196 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently experienced severe operational delays, waiting many months or even multiple years to receive their genetic test results. People also reported that support teams were completely unresponsive to emails and contact forms, leaving consumers without any updates. Many individuals expressed frustration over missed deadlines and missing information regarding their raw data access.
However, some customers also noted that turnaround times could be surprisingly fast and processing went smoothly once underway. A few reviewers appreciated the comprehensive data quality, helpful communication, and straightforward sample collection process provided by the business.
Auto-generated from all reviews of this business. For reference only.
After 1,5 years, still waiting for the results. Paid already, no refund.
Reply from Dante Labs2026-05-04
Hi Iris,
We are truly sorry to hear about your experience and the delay you’ve encountered.
We completely understand your frustration, and we sincerely apologize for the inconvenience caused. This is not the level of service we aim to provide.
We would like to investigate your case as a priority and provide you with a clear update.
Thank you for your patience, and we look forward to resolving this for you.
Best,
Francesca
Dante Labs
G
Gerard · 5 reviews · Experienced 2026-04-29 ·
★★★★★
They removed all my data without warning
I bought a DNA kit from Dante Labs years ago. It was all good, quick and easy. However, I recently found out that after their website change, all of my data had been deleted without warning. Raw DNA files, reports, everything.
I use multiple genetic services and not a single other company has ever deleted my data, let alone without clearly notifying me first or giving me a chance to download it.
Deleting customers’ genetic data without warning is truly shocking behaviour and has completely destroyed my trust in Dante Labs.
Reply from Dante Labs2026-04-30
Dear Gerard,
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must be.
We can confirm that we have been in contact with you and have provided clarification regarding your case. For samples processed several years ago, access to data may be impacted by platform changes and long-term data management processes.
While in some cases data can be restored from our archives, in others this may unfortunately no longer be possible. We understand how important this is and sincerely apologize for any disappointment this may have caused.
Please know that we remain available should you need any further assistance.
Best regards,
Francesca
Dante Labs
A
Anonymous · 2 reviews · Experienced 2026-04-28 ·
★★★★★
It's messy but it's legitimate
I'm almost a happy customer and here's my experience with Dante Labs.
I paid for my saliva collection kit in November 2025. After four weeks with no response, I decided to email them. It turned out that they had run out of kits, but they offered to send me a DBS kit, which I gladly accepted. I received it two weeks later. I live in a small Eastern European country, by the way. The DBS collection kit came with all the necessary paperwork to clear Italian customs on the return journey.
I wasn't able to collect the required blood sample myself, so I went to the nearest medical laboratory, which helped me with the procedure. The same day I mailed the sample.
It took over four weeks for the sample to arrive at Italian customs. Either the officers were incompetent or something went wrong, but they somehow failed to find the paperwork required to clear customs, resulting in the shipment being held up with the status "Require paperwork to clear it", or something similar. I don't remember exactly what it said.
I emailed Dante Labs' support team to ask them to intervene, but it still took an extra three weeks for the sample to reach them. In total, almost three months passed between me mailing the sample and them getting their hands on it. I lost all hope, as it could easily have rendered the sample unusable for decoding.
Just two weeks after they received it, I got an email saying that my results were ready.
The final hurdle I now face is trying to download the raw data files. That's why I started this journey in the first place. Although the reports section of the website offers almost a hundred data points, I am interested in my raw genome.
So, in conclusion:
* Communications must be improved.
* I had to email them to ask for my sample ID, as I never received it – the DBS sample that arrived didn't have an ID.
* The website must be improved – again, raw data files are nowhere to be found (I see them in the HTML source code but they are marked hidden).
The company is legitimate, but it needs to improve its workflow. The customer service is actually decent. All of my emails have been answered in under 24 hours, so I can't complain.
P.S. The problem with TrustPilot and many other similar review websites is that only people who have had a negative experience leave reviews, while happy customers never bother.
Reply from Dante Labs2026-04-28
Hi,
Thank you for taking the time to share such a detailed review, we truly appreciate your feedback.
We’re glad to hear that you ultimately received your results and that your experience with our customer support team was positive. At the same time, we sincerely apologize for the delays and difficulties you encountered, especially with kit availability, customs clearance, and the time it took for your sample to reach our lab. We completely understand how frustrating that must have been.
Your comments regarding communication, sample ID clarity, and website usability, particularly access to raw data, are very valuable. These are areas we are actively working to improve, and feedback like yours helps us prioritize the right changes.
Regarding the raw data download, please feel free to contact us at [email protected], we’ll be happy to assist you in accessing your files.
Thank you again for your balanced and constructive review. We’re committed to improving our processes and providing a smoother experience moving forward.
Best regards,
Francesca
Dante Labs
It took 30 months and dozens of emails to complete my sequencing. Now it's finished, I'm told I can't download my sequence despite being told I would have "access to [my] full genomic data, and learn more as science progresses."
Reply from Dante Labs2026-04-29
Hi Pierre,
Thank you for your feedback, and I’m truly sorry for the long delay and the frustration you’ve experienced.
We completely understand how important it is to access your data, especially after such a long wait. The issue you’re encountering with downloading your genomic data is due to a temporary technical limitation on the platform, not a loss of your data.
I can confirm that we are already in contact regarding your case via [email protected], and we are actively working to resolve this for you as quickly as possible.
Your full genomic data is safely stored, and we are doing everything we can to restore full access.
Thank you again for your patience.
Best,
Francesca
I’ve reached out to Dante Labs twice by email and once using their online form. Although they promise a 24 hour turnaround on response and a confirmation email of the inquiry, I’ve received nothing. My package was emailed back to Dante weeks ago but is still not showing as received. I’m concerned that I’m being sent to a customer service black hole and that I’ve thrown $460 away.
Reply from Dante Labs2026-04-29
Hi Denise,
Thank you for your feedback, and we’re very sorry for the delay in our response.
We understand how frustrating this must have been, and we’re especially sorry that it gave you the impression of a “customer service black hole” or that your purchase was at risk, this is certainly not the experience we aim to provide.
While there was a delay, we can confirm that your case has now been addressed and support has been provided.
If you need anything further, please don’t hesitate to reach out, we’re here to help.
Best,
Francesca
Was very helpful and great information would definitely do it again. Thank you for all your help.
Reply from Dante Labs2026-04-28
Hi Sizanna,
Thank you so much for your kind words! We’re really glad to hear you found the information helpful.
It was a pleasure assisting you, and we’d be happy to support you again anytime.
Best regards,
Francesca
Dante Labs
Impressed by sheer quantity of reports available and the AI assistant is robust.
Reply from Dante Labs2026-04-20
Hi Travis, thank you for your kind words!
We’re really glad to hear that you found the range of reports valuable. We’re continuously working to improve the quality of our insights and overall experience.
If you ever have feedback or questions, we’re always here to help.
Best,
Francesca | Dante Labs
After long waiting period, the managed to gain my trust again with fast and accurate updates.
Hope it don't happens again.
Reply from Dante Labs2026-04-20
Hi Ante, thank you for your feedback and for giving us the opportunity to regain your trust.
We truly appreciate your patience during the waiting period, and we’re glad to hear that our recent updates met your expectations. We’ve made significant improvements to our processes and communication to ensure a much smoother experience going forward.
Your experience matters to us, and we are committed to making sure this does not happen again.
If you ever need any assistance, please don’t hesitate to reach out.
A
Andrei T. · 1 review · Verified · Experienced 2026-04-07 ·
★★★★★
Strong WGS provider
Quick delivery and convenient sample collection and return process. While there was some delay in sample turnaround time and support team was difficult to reach, reports are useful and full access to data is provided.
Reply from Dante Labs2026-04-20
Hi Andrei,
Thank you for your detailed feedback.
We’re glad to hear that you found the delivery and sample collection process convenient, and that the reports and data access met your expectations. At the same time, we truly appreciate you highlighting the delays and the difficulty in reaching our support team.
We’ve made important improvements to both our turnaround times and customer support to ensure a smoother experience going forward.
If you ever need assistance, please don’t hesitate to reach out, we’re here to help.
Best,
Francesca | Dante Labs
At had some issues at first getting my test kit after purchase but after reaching out to costumer support email Dante send me a response with the tracking number of my kit. After receiving my kit the process was very simple and easy to understand they provided everything I needed to ship my sample back. Turnaround time was incredible. Reading about this kind of test I was ready to go wait months even close to a year to get my results but Dante really exceeded my expectations. It was a little over a month from the date i shipped my sample to when I started to get some results back from them. I was impressed with the amount and details on the report I got. Being diagnosed with fibromyalgia this results have helped me understand better the possible causes of my symptoms. And maybe help my doctors understand a little better if there is some underlying cause. I knew from the start this won’t give a diagnosis for me but it truly help clear up things so much for me and not just settle for a misdiagnosis. I’m truly happy with this reports. Overall I find them helpful to set a baseline on how to start taking better care of my health.
Reply from Dante Labs2026-04-20
Hi Stef, thank you so much for sharing your experience.
We’re sorry to hear you had some initial issues receiving your kit, but we’re glad our support team was able to assist you quickly and get everything on track. It’s great to hear that you found the process simple and easy to follow once your kit arrived.
We’re especially pleased that the turnaround time exceeded your expectations and that you found the reports detailed and helpful. It means a lot to know that the insights provided are helping you better understand your health and support conversations with your doctors.
Thank you again for your trust, we’re here if you ever need any further assistance.
Best,
Francesca | Dante Labs
A
Alex Belcin · 1 review · Experienced 2026-04-15 ·
★★★★★
Extremely disappointing experience.
Extremely disappointing experience.
I ordered in July 2025, sent my sample in August, and was told results would take 8–10 weeks after lab receipt. Many months later, I still had nothing: no results, no raw data, and no firm delivery date.
The worst part was the contradictory communication. First I was told the sample was in the queue. Then they said they could not provide any timeline. Later they advised me to initiate a chargeback with my bank. After that, they claimed the sample had failed quality checks and offered a replacement kit. Then they said cancellation was no longer possible because the sample was already in advanced analysis. This made the whole process feel chaotic and unreliable.
Customer support was slow and inconsistent, and at one point they even addressed me by the wrong name. For a company handling genetic data, that is not reassuring.
Very expensive service, very poor communication, and no trustworthy resolution. I would not recommend Dante Labs / Dante Genomics.
Reply from Dante Labs2026-04-16
Dear Alex,
Thank you for taking the time to share this.
We are sorry for your experience, this is not the standard we hold ourselves to, and we understand why it has left you without confidence in us. The inconsistencies you encountered are not acceptable, and we take full responsibility for them.
We have been working hard to improve our operations across the board, and we want the opportunity to make this right for you specifically.
Please contact us at [email protected] with your order reference. We will pick this up directly and work toward a clear, honest resolution.
Francesca | Dante Labs
Customer service is good. I had a bit of issue during return specimens. Generally takes a bit longer for test kit dispatch. Be patient.
From what I have been experiencing over the years, most of these explain and remind myself about our generation: healthcare has been mostly blind. Next time when I do a consult, I will do a drug check or give the list to doctor.
Reply from Dante Labs2026-04-20
Hi, thank you for your thoughtful feedback.
We’re glad to hear that you had a positive experience with our customer service, and we appreciate your patience regarding the kit dispatch and return process. We’re continuously working to improve these aspects to make everything as smooth as possible.
It’s especially meaningful to hear that your results provided useful insights and helped you reflect more deeply on your health. Supporting more informed conversations with healthcare professionals is exactly what we aim for.
If you ever need any assistance, we’re always here to help.
Best,
Francesca | Dante Labs
My results took 1.5 years to get back to me. I appreciate getting them, but I had already assumed that my money was stolen and purchased another WGS from another company.
Reply from Dante Labs2026-04-10
Thank you for your patience and for sharing your experience.
We completely understand why, after such a long wait, you felt that way. A delay of this length is not acceptable, and we are truly sorry for the frustration and uncertainty it caused.
We appreciate you giving us the opportunity to deliver your results, even after you had already made other arrangements. Situations like yours are exactly why we have made significant improvements to our processes, so that this does not happen again.
Thank you again for your understanding.
Francesca | Dante Labs
Getting results took over 18 months. Reading reports is impossible since reports won’t open without purchasing an expensive access pass, and on top of this all the purchasing page is not working.
Do not buy anything from Dante, ever.
Reply from Dante Labs2026-04-10
Niisku, thank you for taking the time to share this.
You had purchased the Bundle with All Panels reports. You do not have to pay for a premium subscription. Your sample is being upgraded, so that you can see all reports.
We released several samples today. We should have upgraded your sample before the release. Yours is useful feedback.
We have been working hard to improve our operations across the board, from laboratory processing to how users access and navigate their results, and we are committed to making sure experiences like yours are not repeated.
Francesca | Dante Labs
d
deer kas · 5 reviews · Experienced 2026-04-08 ·
★★★★★
Dante Labs Support Keeps Sending Copy-Paste Replies Instead of Real Answers
After more than two years of waiting (sample sent January 2024, still stuck at “Received”), I finally received a response on my review.
But instead of providing any real update, they simply posted a generic message asking me to “contact support again”.
The problem is: I have ALREADY contacted support multiple times by email, with full details of my case (Kit ID: GFX0437314).
This shows exactly what is wrong:
No real follow-up
No concrete answers
No accountability
Same copy-paste replies given to everyone
Telling customers to “reach out again” after years of waiting is not support — it’s avoidance.
At this point, I expect transparency and a real update, not another automated response.
Be aware: this is how they handle serious delays.
Reply from Dante Labs2026-04-09
Dear,
Thank you for sharing this.
We are sorry for your experience, this is not how we want things to go for anyone who has trusted us with something as important as their genomics journey.
We have been working hard to improve our operations and close outstanding cases, and we want to make sure yours is resolved properly, not just acknowledged.
Please write to us at [email protected] with your order reference and kit ID, and flag it for my attention. We will ensure this gets a direct, personal response, not a template.
You have waited long enough for a real answer, and we intend to provide one.
Francesca | Dante Labs
Evrithing is surpasing expectations. Finished everhing in one month
Reply from Dante Labs2026-04-20
Hi, Thank you for your feedback!
We’re delighted to hear that your experience exceeded expectations and that everything was completed so quickly. Providing a fast and reliable service is very important to us.
If you ever need any assistance, we’re always here to help.
Best,
Francesca | Dante Labs
Ordered June 2025. Ignored for nearly a year. Only 'received' raw data 2 days after I complained in my tellmegen review. The premium reports I paid €550 for are still missing. It appears they lack the funds/compute to finish the job. In their haste to respond, they sent a mass email with my address and 21 other customers' private emails visible in the 'To' field. A massive privacy breach that has been reported to the German Data Protection Authorities (DPA).
UPDATE: In the answer below, DanteLabs state they sent me "a code for the reports". This is not true, it was a code for my results page, but the page did not contain reports but only raw data and some help texts.
Reply from Dante Labs2026-04-06
Ralf, thank you for sharing your experience.
We are sorry this has not been the experience we want for anyone who trusts us with something as personal as their genome. What you have described is serious, and we do not take it lightly.
We have been working hard to improve our operations across the board — from laboratory processing to how we communicate with the people who use our services — and we remain fully committed to making this right for every user affected.
We would like to address your case directly and ensure your premium reports are delivered as a priority. Please contact us at [email protected] with your order reference, and we will make sure this is picked up without delay.
You have received the code for the Premium Reports. Please reach out to us and we can send you a new code.
Francesca | Dante Labs
It was very easy to communicate with this company and they were very responsive. The results came back much sooner than anticipated.
Reply from Dante Labs2026-04-20
Hi Stella,
Thank you for your kind feedback!
We’re glad to hear that communication with our team was smooth and that you received your results sooner than expected. Providing a responsive and efficient service is very important to us.
If you ever need any assistance, we’re always here to help.
Best,
Francesca | Dante Labs
Long wait, expensive, complicated exported format of the data that is hard to use on other services
Reply from Dante Labs2026-04-06
Thank you for sharing your experience.
We're sorry this didn't meet your expectations, that's not the standard we hold ourselves to, and we take it seriously when a user tells us something hasn't worked as it should.
We have been working hard to improve across every part of our service, and we want the chance to make this right for you directly.
Please reach out to us at [email protected] with your order reference, and we'll look into your case personally.
Francesca | Dante Labs
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