Prompt service!
I didn’t expect to get such prompt answers to my questions via email! It was fantastic customer service, made the process easy and I would recommend this company!
Reply from Sequencing.com2026-08-02
Hi PN - Thank you for your review!
About Sequencing.com
Data updated- Website
- sequencing.com
- Category
- Health & Medical
- Location
- United States · Pasadena
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 100% (5/5)
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Is Sequencing.com legit?
Sequencing.com (sequencing.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Educational and professional guidance
Educational and professional guidance, teaching me how to interpret my results and explaining concepts like risk frequency in an impactful way, Tyona made me feel like I was orienting to a vast new project and she had the confidence and competence to lead the way.
Reply from Sequencing.com2026-08-01
Hi Molly - Thank you for your review!
Helpful Coaching Offer
I had a great coaching experience with Tyona. She listened to my present concerns and curiosities regarding my genetic report, and skillfully navigated the system to organize concise overviews. I appreciate the details of how to navigate Sequence's different tabs and tools. I highly recommend schedule with a coach to better understand what's available with your reports!
Reply from Sequencing.com2026-07-31
Hi Jenna - Thank you for your review!
My experience was exceptional because of Tyona
My experience was exceptional because Tyona was extremely smart, organized and incredibly knowledgeable about the product offerings. She went out of her way to guide me through all the data sets with context and insight. She was comprehensive but also synthesized everything into simpler bite size pieces. Give thatcwoman a raise!
Reply from Sequencing.com2026-07-29
HI Barry - Thank you for your review!
Overall Positive Experience
The DNA test was easy to use, and the results arrived within the expected timeframe. The reports were organized and easy to understand, with a great amount of detail for DNA insights. Overall, it was a smooth experience.
Reply from Sequencing.com2026-07-28
Hi Sel - Thank you for the review!
Support is mainly via AI
Support is mainly via AI. Getting through to a human might take a while. Also, be prepared to get billed without warning when your trial membership becomes recurring. The AI was quiet about that one.
Reply from Sequencing.com2026-07-28
Hi Lee - Thank you for your feedback. We appreciate you taking the time to share your experience. We were unable to locate a customer account based on the information available in your review. While we do use an AI assistant to provide immediate support, you can request a human agent at any time during the conversation, and your request will be transferred immediately. All customer support tickets receive a response from our team within one business day, and any missed calls or voicemails are returned the same business day. Every Whole Genome Sequencing kit includes either 1 month or 1 year of our Premium Genome Plan. After that, you can downgrade to our Free Plan and continue to access your DNA data and all reports included with your kit. We'd appreciate the opportunity to address your concerns directly. Please reach out to [email protected], and our Customer Success team will be glad to assist.
She spent so much time with me
She spent so much time with me. I had so many questions and she explained things.
Reply from Sequencing.com2026-07-27
Hi Bunny - Thank you for your review!
Absolutely amazing!
Absolutely amazing!! Didn't take as long as thought. And found out some great stuff. Highly recommend trying it
Reply from Sequencing.com2026-07-27
Hi Priscilla - Thank you for your review!
Found out things about my health and…
Found out things about my health and what medicines don't work for me. There is a lot there.
Reply from Sequencing.com2026-07-24
Hi Jimmy - Thank you for your review!
This company lost my trust… then got it back.
UPDATE: After this review, Sequencing.com customer service (CS) reached out in order to understand where their kit activation process went wrong for me. Even the head of CS asked for a phone conversation to best understand! It seems they’re a fairly young company, so mistakes happen, plus I was activating my Kit via my iPad Pro scanning their QR code. Mobile devices can act differently on websites? What regained my trust was being told the IT Dept was working to make sure the issues wouldn’t happen again! Also, that even the President of the company was aware of my review, and concerned. MY unhappy experience was that important to them? Wow. They did not ask me to change my review, or attempt bribery for a better score. This gained my trust. I’m updating the 2 stars to 4, as they are actively making sure the problem is fixed. Including the Terms and Conditions not being accessible - that was likely the iPad. Also, they listened to my suggestion of how i would have reacted positively to a message of ‘if you wish to add your card, this will make it easier if you order additional kits or DNA tests’l. I’ll update again after my tests come in. Great job by CS! I didn’t expect it. —————- Trust pilot seems to be the place for this review, since it implies Trust for the company, and emotionally my trust just tanked. With a capital T! After their prime day pricing and the purchase of the 30+ test kit, my trust was at solid 4 to 5 stars. I’ve now received my kit and went to activate it. I did not take a screenshot of the screen, although I should have. At first there was no problems with the activation information I was providing. But then, there’s a check box that you agree to all of their terms of use, etc. However, if you click on any of those links to read them, a pop-up says that you are going to be completely leaving the activation page and we have to start over. Right there one star Trust and maybe two gone! Then to activate my kit, it requires me to put in payment information! I’ve already paid over $500 for this, so why am I going to pay anything more? There is no explanation at all as to why I’m expected to provide a credit card or sign into my Apple Pay. NO explanation!! More trust stars GONE, ZAPPED. DESTROYED! So I wrote an email to customer support, very unhappy, but still trying to be pleasant. I’m feeling very upset/unsure/maybe scammed at the time, because all I want to do is activate my kit, and now I’m freaked out about what I’ve had to agree to in their terms, and why do I need to pay more money with no explanation as to why or how much? ALL Trust is now gone. Also, during the week Customer Service via phone, closes at 5 PM Eastern, which kind of messes up the rest of the United States trying to call them in the afternoon. Then, I happen to notice that there is a chat bot. So I go there and ask the question. Why do I have to pay additional funds? It turns out this company just wants to keep your card on file so they can charge you when you order additional tests, etc. BUT NOWHERE DO THEY SAY THIS. All right, at this point I am truly regretting my purchase of this DNA kit. This company is playing games and I do not like it! The chat bot does tell me the work around on how to activate my kit without providing payment information. Obviously, I’m not the only one who’s been upset over this. Enter your DNA kit number like this: SQ123ABC-SUPPORT That’s all it takes. So I didn’t have to sign in to my Apple Pay, but this ONE activation page has cost me ALL of my trust in this company! Because of time requirements, I will continue with the testing, but I’m sure not gonna trust that this company is going to be upfront, or not hide information. After all, why couldn’t this payment information area just explain “Adding payment information now is to make it easier when you wish to order additional test or kits.” No problem there! I would’ve been very comfortable with providing payment information. I wouldn’t have felt threatened, confused, etc., at least when it came to having a reason to add my payment information. Instead of having me check a box approving terms of use, etc., why not have a pop-up that shows when you click on the link. That way you do not have to leave the page. These are very simple things to program and set up. So why doesn’t this company have them? At this point my trust level is at a two star. If it improves once I have my DNA results and get to see the test, I may raise my rating. I’m sure hoping that someone at this company will read this and have a conversation with whoever’s made these stupid decisions. Because I cannot be the only one who’s having this visceral emotional extremely negative reaction! Especially in this day when it’s so easy to be scammed. One little lack of trust on one thing, raised all the red flags! This company needs to do better. Especially if they don’t want negative reviews.
Reply from Sequencing.com2026-07-24
Thank you for taking the time to speak with us over the phone and for your kind words in your review. Customer satisfaction is our top priority, and we truly appreciate the opportunity to resolve this for you. As we discussed, our team is already working to address all of the issues we reviewed during our conversation. We look forward to getting your results back to you as quickly as possible. In the meantime, if you have any questions or need anything at all, please don't hesitate to reach out. You have our contact information, and we're always happy to help. Thank you again for your patience and understanding. We appreciate the opportunity to make this right.
Exceptional Service
Logan has been exceptional in his customer service, overall assistance and responses. Thank you.
Reply from Sequencing.com2026-07-21
Hi William- Thank you for your review!
Sequencing has offered great products…
Sequencing has offered great products and services. The Genetic information session was exactly what I was seeking.
Reply from Sequencing.com2026-07-15
Hi Andrea - Thank you for your review!
I loved Sequencing when I first got my…
I loved Sequencing when I first got my results. Now, you can’t use your results without a phd in genetics or an $80 per month subscription. It’s no longer the help I need. Revert or just no.
Reply from Sequencing.com2026-07-05
Hi Karyn - Thank you for your feedback. Our Customer Success team has now reached out to you directly, and we want to turn this into a 5 star experience for you. All reports and features included in your original kit purchase remain available in your account without a subscription. Also, to clarify, Genome Plans also start as low as $19 per month. We appreciate the opportunity to make this right.
Can't recommend enough
Can't recommend enough! Was finally given genetic evidence which will help with my heds diagnosis was also happy to see the genetic reasoning behind a couple of other conditions ive been diagnosed with
Reply from Sequencing.com2026-07-06
Hi Nichola - Thank you for your review!
When I first saw the ad I was shocked…
When I first saw the ad I was shocked at the tests and information they offered for a very competitive price! I throughly checked them out on line and Decided to order a test kit. The company's follow up, via email, was Awesome! I was notified about each step As it occurred: The Status of its journey after I mailed it-location-when it arrived At their facility-when it went to Quality Control-when scientific lab work started-etc etc! When it was complete and ready to return the results to me. But, the most Amazing Part is when you start to look at the Report! It's simple to Follow, nicely collated, and the information provided is Voluminous. The Medical and scientific jargon was beyond me, but the summary and script Provided by AI was easy to read and understand ! I am 84 years old and have some medical Issues, and I found my report actually showed my symptoms etc and the level of concern on each one. I also have adult children, grandchildren And great grandchildren. We were concerned about my genes etc containing some type of regressive or Defect that might cause any of our family to contract an autoimmune condition etc. Unfortunately my tests showed I might be a Carrier of a couple of illnesses. Naturally, this information will be passed on to the family members so they can share it with their doctors. I printed out a great deal of the information as it makes it much easier to Read and understand. Thank you for providing me all this amazing. Information! Best investment I've made for me and my love ones! Can't wait to bring my pertinent information to my healthcare Professionals!
Reply from Sequencing.com2026-07-06
Hi Anthony - Thank you for your review!
It's worth every penny
Tyona was great in explaining the system and how it all worked. Who would've thought that I would have pEDS? It literally explains all my health issues after looking more into the condition. It's mind boggling. It's refreshing to know that when I go to the ER, they can't auto diagnose me with anorexia.
Reply from Sequencing.com2026-07-05
Hi Mykaila - Thank you for your review!
Tyona was an awesome sequencing coach…
Tyona was an awesome sequencing coach with lots of knowledge
Reply from Sequencing.com2026-07-03
Piya - Thank you for your review.
Tyona was a joy to chat with and…
Tyona was a joy to chat with and discuss my results and ways to further my knowledge.
Reply from Sequencing.com2026-06-29
Hi Josee - Thank you for your review!
Tyona was very helpful and focused on…
Tyona was very helpful and focused on the information I was most interested in learning. She was capable of doing deep searches into a variety of data based to provide me with answers.
Reply from Sequencing.com2026-06-26
Hi Terry - Thank you for your review!
Unexpected bill for 323.46
Unexpected bill for 323.46. Trying to reach anyone impossible. Buyer beware Update: the bill was for an auto renewal that I must not of realized when first purchasing. This morning, so yes I was being far to hasty on my initial review, I received a full refund. I also got an email, text and call in which the caller was very polite and helpful. I changed it to 5 stars the customer service was actually amazing, I was there non amazing person with zero patience.
Reply from Sequencing.com2026-06-19
Hi Chris - Thank you for updating your review. It was a pleasure speaking with you, and we’re glad we could quickly resolve the issue and provide clarity regarding the renewal charge. We truly appreciate your feedback and your willingness to share the outcome. If we can ever assist you again, please don’t hesitate to reach out to us directly at [email protected].