Sequencing.com (sequencing.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
B
Boki · 1 review · Experienced 2026-04-27 ·
★★★★★
I ordered the sequencing.com kit bc of…
I ordered the sequencing.com kit bc of recent health issue I had come up and because I wanted to get insights into what diet, supplements, vitamins, etc would improve my physical condition since I'm a biohacker. I'm satisfied beyond my expectations. This service is a must have. It's worth way more than I payed for it considerijg the benefits from the changes I can make without being in the dark about what I'm doing.
I had slightly high cholesterol and I didn't want to take statins. After getting my sequencing.com results I found out I'm genetically susceptible to many statins for toxicity. I couldn't be happier and showed my doctor the results. I found out that I'm susceptible to 36 medications. Those include statins, anticoagulants, a few HIV drugs, many chemo drugs, and hydrochlorothiazide. I'm extremely thankful for this service because I wouldn't have known this otherwise and it will help me improve my overall health.
Reply from Sequencing.com2026-05-01
Hi Boki- Thank you for your review!
R
Robert Paul Chase · 1 review · Experienced 2026-04-27 ·
★★★★★
Great service, informative reports
It was helpful to learn about my genome and have a comprehensive report to give to my doctor.
Reply from Sequencing.com2026-05-01
Hi Robert - Thank you for your review!
P
Prince · 2 reviews · Experienced 2026-04-15 ·
★★★★★
Great Coach Experience
I had a session with Erika Schwarz Taylor through Sequencing.com and found it to be extremely valuable. She walked me through the platform in a clear and practical way, explaining not just how to navigate it, but how to actually interpret and research the information coming out of my genetic sequencing. What stood out most was her ability to point out features and tools that I hadn’t discovered on my own, even after already spending time on the site. That alone made the session worthwhile. She was professional, approachable, and kept the session engaging while still covering a lot of ground. I left with a much better understanding of how to use the platform in a meaningful way, rather than just passively reviewing data. I would recommend her assistance to anyone looking to get more out of their Sequencing.com results.
Reply from Sequencing.com2026-04-16
Hi Prince - Thank you for your review!
T
Tim C · 12 reviews · Experienced 2026-04-14 ·
★★★★★
Awesome Customer Service and Product!
I have never had any issues whatsoever with this company... although, I checked the Files tab and something was not there at first BUT I reached out to customer service and they responded right away and 2 days later (at the most) the file I needed, a .vcf, .bam or the full sequencing .txt file, was available then. I then used those files on other websites, like geneticlifehacks.com and app.seq4life.com to get so much incredible information about my DNA that wouldn't have been possible if it wasn't for sequencing.com and their 30x WGS. Their customer service has ALWAYS responded within 24-36 hours without fail.
The reports they provide are on target with other sites and go even deeper in some areas. The access to information that sequencing.com has given me is ASTRONOMICAL and I am forever grateful to them for that!
As far as time from when I sent my sample in until when my results were completed it wasn't long at all. I honestly cannot remember how long it was, but I did a few tests at the same time and I'm still waiting on one of those... it's been almost a year. I can say that sequencing.com has been EXCEPTIONAL in every way. I sent a sample in in March 2025 and in less than 6 weeks the results were in... I'm sure it was less than that.
Reply from Sequencing.com2026-04-16
Hi Tim - Thank you for your review!
M
Max Gillies · 1 review · Experienced 2026-04-15 ·
★★★★★
They were very helpful with processing…
They were very helpful with processing a refund, where other companies might make you jump through lots of hoops. Great service and speedy replies. Highly recommend.
Reply from Sequencing.com2026-04-16
Hi Max - Thank you for your review!
M
Monika · 11 reviews · Experienced 2026-03-13 ·
★★★★★
Unauthorised payment taken by Sequencing
Be careful as this company can take money from your bank without your knowledge! Probably taking money for a subscription which you didn't sign up for and did not choose and have no intention to do! And this is even more shocking that they took money from my daughter's credit card M&S ...75!, this credit card is not even saved on the account!!! WHAT YOU DID SEQUENCING IS FRAUD! We are going to report fraudulent activity by your company to the bank and to the appropriate body. My daughter's credit card was not even saved/stored/visible on my daughter account or mine, we both bought a gene kit and each of us has our own separate account. On the account either mine or my daughter only my Visa debit card from Wise ...06 is saved, and this card is AS DEFAULT and I did not have any ongoing subscription, either my daughter!
Me and my daughter bought a gene kit in November 2024. For my kit the one off payment was made with my daughter's MasterCard credit card ...75, it was one off payment , THIS CREDIT CARD IS NOT SAVED EITHER ON MY OR MY DAUGHTER'S ACCOUNT, on ours Sequencing accounts as default is a different card, it is on my name Visa debit card from Wise. I bought a Comprehensive gene kit with a free 1 month premium subscription, which ended after 1 month after the results were ready. I have not bought and signed up for the further subscription and I did not make any payment toward it, either my daughter, we both had accounts as FREE.
Today my daughter saw on her credit card statement that on 13 March 2026 a payment of £149.22 (199 USD) + £4.46 (a MasterCard transaction fee) had been taken by Sequencing! I spent a whole day trying to figure out what this payment is for, and why it was taken from my daughter's credit card as this card is not even saved on a Sequencing account and there is no trace of any transaction on our Sequencing accounts!!!! The other card is as default and any of us did not sign up for a subscription recently. There is a history of login in Sequencing account and the last time I was logged in to Sequencing was May 2025 and my daughter April 2025, also there is history of orders and there is no any order visible in this year or 2025 on my or my daughter account. The last order in the order's history is the order when we bought a gene kit and that was 29.11.2024!!!
What Sequencing did is considered as fraudulent activity by this company and will be treated this way and reported to my daughter's credit card bank and appropriate body as fraud, if the full amount of £153.68 (149.22 + 4.46 the bank fee my daughter was charged) will not be refunded IMMEDIATELY!
I have made a photo of every page of our Sequencing accounts with all information and details, orders history, history of loggings, what card is saved there as default, so I can prove what I wrote above. Also every legit company is sending you emails that automatic subscription payment will be made soon, then after the payment you are getting an email that the payment had been done for renew subscription and when it will be next, none of this happened, me or my daughter we did not receive any emails with information that payment was taken and for what, NOTHING, they just took money from the bank with no any trace of it on Sequencing account or emails!!! And no, there is not in spam.
Reply from Sequencing.com2026-04-14
Hi Monika - We understand how frustrating this felt, especially when you saw a charge on a card you were not expecting, and we take concerns like this extremely seriously.
To clarify, the charge is linked to your original kit purchase, which included a one year Premium Genome Plan. This plan begins once results are delivered and, automatically renews unless canceled. In your case, it renewed on March 13, 2026, which triggered the charge.
In some cases, when a card is updated or reissued by the bank, card networks may automatically route authorized subscription payments to the new card, even if it is not visibly saved in the account.
Upon reviewing your accounts, we did not see any prior contact regarding this charge. That said, we have now issued a full refund, which should appear within a few business days depending on your bank.
Our team has reached out directly to you and is awaiting your reply.
I received my results quickly. Some results were a confirmation, some were “I thought could be possible” and still other a complete surprise. The best thing is now my doctors can treat problems not symptoms. I’m have several rare syndrome/diseases including aEDS.
Another important benefit is the medication list. Knowing medications that I can’t take is very important. I have sent that to my doctor’s office and added the medications I can’t have to my medical alert list.
Reply from Sequencing.com2026-04-13
Hi Missxd - Thank you for your review!
c
customer · 2 reviews · Experienced 2026-04-06 ·
★★★★★
Great Experience
Tyona was courteous, knowledgeable, and nice. I was not sure if I was going to get out of the experience what I wanted and instead far exceeded what I had hoped. I learned that sequencing retains all the data even when making purchases through Partner Marketplace, how to read the data for trait pairs, distinguishing between carrier and risk of diseases, navigate the screening and look up tools, and quite a bit more. Tyona was willing to repeat information, provide me great insights , and helped me understand how to better utilize the data. I was not sure if the money was well spent and worth it and now I am confident that it was. I am now excited to see how much more information I can learn and what Sequencing provides in the future.
Reply from Sequencing.com2026-04-08
Hi Customer - Thank you for your review!
L
Lauren Fox · 1 review · Experienced 2026-04-08 ·
★★★★★
Genetic Coaching Done Right
I had a lot of questions going in around conditions and figuring out the platform. My coach got up to speed fast, understood exactly what I was dealing with, and resolved my questions.
They asked the right questions and helped me understand my genome in a way that actually made sense to me. I am excited to continuing coaching sessions.
Reply from Sequencing.com2026-04-09
Hi Lauren - Thank you for your review!
A
A S · 1 review · Experienced 2026-03-30 ·
★★★★★
Coaching session
The experience with Ms. Erika was so helpful. She really broke everything down so that I could utilize the site appropriately and interpret the information. She is very knowledgeable, kind and respectful. I feel she made the experience so much less anxiety ridden and I am so appreciative.
I met with a genetics coach who walked through how to use the site. She also answered specific questions I had. I have been very impressed thus far.
Reply from Sequencing.com2026-03-26
Hi Edith - Thank you for review!
H
H. Corbin Creative Works · 2 reviews · Experienced 2026-03-21 ·
★★★★★
It was quick and well put together
It was quick and well put together. I absolutely love having all of the information I've been literally dying for at the tips of my fingers. I now have an appointment to go over my results with my doctor as it's answered alot of questions for me. Would I do it again absolutely!!!
Reply from Sequencing.com2026-03-26
Hi H. Corbin - Thank you for your review!
n
nick · 1 review · Experienced 2026-01-27 ·
★★★★★
Great service
Great service, insightful reports, and great team.
Reply from Sequencing.com2026-03-26
Hi Nick - Thank you for your review!
S
Sean Walsh · 1 review · Experienced 2026-03-25 ·
★★★★★
Really happy we did this
Really happy we did this. The sequencing data we got back gave us a ton of great info to dig into. The support team was also great when I needed help!
Extremely expensive and complicated. I wasted money on the gene testing and not only was it expensive but they constantly bombard you for MORE money.
The website is confusing and is always buggy. The AI assistance is worthless since it just reiterates what you can already read on the report which is confusing and never put in layman’s terms. Which is the only thing the ai would be useful for.
I’m mad I spent the money on this as it was a complete waste and my team of doctors have told me how useless and unreliable this company is. I wish I could get my money back.
Reply from Sequencing.com2026-03-23
Hi Jenny - Thank you for your feedback like this seriously and want to clarify a few key points for accuracy and context.
Your purchase includes 30x whole genome sequencing, which analyzes essentially your entire DNA. Your genetic data remains permanently available in your account once processing is complete, and access to that data is not dependent on any subscription. Additional reports and memberships are optional and not required.
Regarding your experience with the platform and AI, we acknowledge that earlier versions have not always met expectations. This is an area we have been actively improving. Our team is currently preparing to release a significantly upgraded AI experience designed to provide clearer explanations in plain language and a more streamlined, user friendly interface.
On clinical utility, whole genome sequencing identifies genetic variants and predispositions. Many providers use this type of data alongside clinical evaluation, while others may have varying levels of familiarity with genomic data.
We also do not see prior outreach to our support team regarding these concerns. Our support team is reaching out to you directly to further assist and review your experience in detail.
WGS with sequencing.com has been the most helpful ,validating investment in my health journey!
I was a lab tech myself by trade, and I wish I had gotten this years ago.
I am so grateful to participate, and the information is so relevant and easy to understand. I love this service.
Reply from Sequencing.com2026-03-20
Hi Tifani - Thank you for your review!
M
Melisa miller · 1 review · Experienced 2026-03-17 ·
★★★★★
everything it's helped so much now I…
everything it's helped so much now I can go to my doctor and we can finally get things figured out because I'm so sick.
