Dante Labs offers affordable DNA Tests to gain insights into your health, life and risk for hereditary diseases. Non-invasive. Clear and concise reports.
Written by the business, not verified by us.
Is Dante Labs legit?
Dante Labs (www.dantelabs.com) has a 1.4 out of 5 rating on OK.one, based on 196 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 56% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently experienced severe operational delays, waiting many months or even multiple years to receive their genetic test results. People also reported that support teams were completely unresponsive to emails and contact forms, leaving consumers without any updates. Many individuals expressed frustration over missed deadlines and missing information regarding their raw data access.
However, some customers also noted that turnaround times could be surprisingly fast and processing went smoothly once underway. A few reviewers appreciated the comprehensive data quality, helpful communication, and straightforward sample collection process provided by the business.
Auto-generated from all reviews of this business. For reference only.
IT support issue was not resolved with no ETA given. I am unable to export the data as advertised.
Reply from Dante Labs2026-06-22
Dear Lily,
Thank you for your feedback.
We understand your frustration. Our support team has remained in contact regarding your case, and our technical team is actively working to resolve the issue.
We sincerely apologize for the inconvenience and appreciate your patience while we work toward a solution.
Kind regards,
Francesca
Dante Labs Customer Care
I paid to preserve my elderly parents' genome — and Dante locked it away.
My parents are 88. I ordered Dante Labs whole-genome sequencing for both of them (about €650 in total) for one reason: to preserve their genetic data for our family, permanently — something you only get one chance to do.
Dante makes that impossible. For both tests, the raw-data download link has been removed and I cannot download anything — not the FASTQ, not the BAM, not even the small VCF. The data I paid for is locked inside their account with no way to get it out. This is not a file-size or "cloud cost" problem — they don't release even a few megabytes.
Two separate paid orders, the same result, so in my experience this is systematic — not a one-off glitch. And unlike an ordinary product, genomic data from elderly parents is something you cannot simply re-order later; that one chance can be gone for good.
If preserving your own or your family's raw genomic data matters to you, choose a provider that lets you download it. I have since had full, downloadable results from tellmegen and yseq.net.
NEW JULY 2026: a new web interface appeared and i was able to download the VCF data (170mb file). THANK YOU! at least something. But no FASTQ/BAM/Y-BAM yet.
Reply from Dante Labs2026-06-19
Dear customer,
Thank you for your feedback.
We understand your frustration regarding access to your raw data and sincerely apologize for the inconvenience.
As communicated in our recent correspondence, Dante Labs has not discontinued raw data access. We are currently experiencing a technical issue affecting raw data availability for some customers, and our technical team is actively working to resolve it.
We appreciate your patience and understand the importance of having access to your genomic data. We will continue to provide updates as soon as more information becomes available.
We sincerely apologize again for the disruption this has caused.
Kind regards,
Francesca
Dante Labs Support
The order was completed with a long delay, I can’t get the results even now due to technical problems.
Reply from Dante Labs2026-06-18
Dear Yorsh,
We sincerely apologize for the inconvenience caused.
While your order has been completed, we are currently working to resolve a technical issue affecting access to certain account features. Our support team is already assisting you directly and will continue to provide updates as soon as they become available.
Thank you for your patience and understanding.
Best,
Francesca
Dante Labs
No responses to emails. Timeline way out. No updates on portal and stuck at quality checks so I saw their terrible reviews on trustpilot and logged with my credit card company as a scam as I paid £800+ for my tests. Finally got a note saying my results were so I was going to cancel my claim. But despite paying for all tests and results I only had access to a small number of them. I have contacted numerous times to ask them to enable access to all my results and again no response so will keep my claim active until I get a response and access to all my reports.
Reply from Dante Labs2026-06-12
Dear Liane,
Thank you for sharing your feedback.
We are sorry to hear that your experience has not met your expectations. We understand how frustrating it can be when updates are not as clear or frequent as you would like, especially when you are eager to access your results and reports.
We take all customer feedback seriously, as it helps us improve both our communication and our services.
We would like to assure you that your case will be reviewed. A member of our Customer Care team will contact you directly to verify your account and investigate any concerns regarding report access and account status.
Thank you for bringing this matter to our attention.
Kind regards,
Francesca
Dante Labs Customer Care Team
I was expecting to get my results back - complete and including a raw format that I can share with my doctor, not just reports and not just a few of them, asking me for an additional subscription to see all of my data. This seems pretty scammy.
Reply from Dante Labs2026-06-11
Dear Ina,
Thank you for sharing your feedback.
We are sorry to hear that your experience has not met your expectations. We understand how important it is to have access to your complete results, including raw data files, and we apologize for any frustration this situation may have caused.
We would like the opportunity to review your case and assist you directly. A member of our support team will contact you shortly to investigate the issue and help find the best possible solution.
Thank you for your patience and understanding.
Kind regards,
Francesca
Dante Labs Support Team
H
Hong Chai WONG · 1 review · Verified · Experienced 2026-06-05 ·
★★★★★
NO VCF files to download, need to pay extra
I was told by the bot that I had to pay extra £38 to get the annual premium account so I can download the VCF files. I have paid this but I cant access the VCF files yet. what other files can I download?
Reply from Dante Labs2026-06-08
Dear Hong Chai,
Thank you for your review.
We understand your frustration and apologize for the inconvenience.
We would like to clarify that we are already in direct contact with you via email regarding this matter, and your case is currently being reviewed by our team.
We are actively working to resolve the issue and will continue to provide updates through our ongoing email correspondence. We appreciate your patience while we investigate and address the situation.
Kind regards,
Francesca
Dante Labs Team
J
Jay · 1 review · Verified · Experienced 2026-06-03 ·
★★★★★
Sample collection was smooth
Sample collection was smooth. Quite quick test result in 3 months.
But missing the raw data download. So far not possible ('IR issues')
Reply from Dante Labs2026-06-08
Dear Jay,
Thank you for your review and for sharing your experience.
We are pleased to hear that the sample collection process went smoothly and that you received your results in a reasonable timeframe.
We understand your frustration regarding access to raw data files. We are currently experiencing a technical issue affecting raw data downloads, and our team is actively working to resolve it as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience. If you have any questions or would like assistance with your account, please feel free to contact us at [email protected].
Kind regards,
Francesca
Dante Labs Team
Our entire family has taken tests with Dante Labs. After the company made changes, we are redirected to the Dante Omnics website when attempting to log in to access our test results. None of us can access the results we have paid a significant amount for, even when using the correct password. Since Dante Labs has also failed to respond to our emails about this issue, we are submitting this feedback here. This represents customer service at the lowest possible level and is dangerously close to fraud. We have effectively been deprived of a product we have paid for.
Reply from Dante Labs2026-06-08
Dear Kjartan,
Thank you for sharing your feedback.
We are sincerely sorry to hear about the difficulties you and your family have experienced accessing your accounts and results.
We understand how frustrating this situation can be, especially when trying to access information you have purchased and expect to be readily available.
We would like to investigate your case and help resolve the issue as quickly as possible. Please contact us directly at [email protected] with the email addresses associated with your accounts and, if available, your kit IDs or order numbers. Our team will review the situation and provide assistance.
We apologize for the inconvenience and appreciate the opportunity to look into this for you.
Kind regards,
Francesca
Dante Labs Team
d
deer kas · 5 reviews · Experienced 2026-05-31 ·
★★★★★
Update – More than 2 years later, still no results
My sample (Kit ID: GFX0437314) was sent in January 2024. After more than two years, I still have not received my results.
Dante Labs repeatedly provided deadlines that were not respected. First I was told that all pending samples would be completed by April 2026. Later I was told my sample was in the "final stages of processing" and that results would be delivered by May 2026. May has now passed and there are still no results.
I have exchanged numerous emails with support and received multiple assurances, but no completed service.
Because of this situation, I have now formally escalated the case to the French and European consumer protection authorities, including the European Consumer Centre (ECC-Net / Centre Européen des Consommateurs).
For anyone facing similar delays, I strongly recommend keeping all emails, screenshots, and promises made by the company, and considering filing formal consumer complaints rather than relying only on support tickets.
If Dante Labs finally delivers my results, I will update this review accordingly. Until then, my experience remains extremely disappointing.
Reply from Dante Labs2026-06-01
Dear Customer,
Thank you for your review.
We sincerely apologize for the delay and understand your frustration regarding the time required to complete your analysis.
We regret that your experience has not met your expectations and appreciate you taking the time to share your feedback.
We kindly invite you to contact our support team directly at [email protected]. Our team will be happy to review your case and provide assistance regarding your sample and its current status.
Thank you for your patience and understanding.
Kind regards,
Francesca
Dante Labs Support
G
Grzegorz Świerk · 1 review · Experienced 2026-04-17 ·
★★★★★
Sample delivered 6 weeks ago — status still "Sample registered", no reply
I ordered Whole Genome Sequencing (WGS) and paid 1,472.20 PLN on 21 March 2026. I returned my sample as instructed, and it was delivered to your laboratory in L'Aquila by DHL on 17 April 2026 (tracking 2630724213; DHL proof of delivery attached). Kit ID: LOTBK13.
More than 6 weeks later, my Genome Manager still shows "Sample registered" - the system does not even confirm the sample was received. Your own documentation states the initial Quality Check takes 4-10 business days. That window passed long ago.
I have contacted support twice - on 10 May and 19 May - and received no response whatsoever. The complete lack of communication, and no confirmation that my sample has even been located in your lab, is deeply concerning given that this is genetic material and a prepaid service.
I expect the company to locate my sample (Kit ID LOTBK13), update the status, and provide a realistic timeline - or issue a refund. I will update this review if the matter is resolved.
UPDATE 01.06.2026:
Shortly after posting this review, support finally contacted me. They confirmed receipt of my sample and manually updated my status to "Sample received". However, my sample was delivered on April 17th. According to their own timeline, the "Initial Quality Check" should take 4-10 business days. It has been over 6 weeks (approx. 30 business days) and the status still hasn't moved to "Processing". I appreciate the reply, but I am keeping my rating low due to the severe lag in the initial processing stages and the fact that it required a public review to get an email response. I will update again when the processing actually advances.
Reply from Dante Labs2026-06-01
Dear Grzegorz,
Thank you for your review.
We sincerely apologize for the lack of response and for the frustration this situation has caused.
We understand your concerns and regret that you did not receive a timely reply to your previous inquiries.
We have just reviewed your feedback and will contact you directly as soon as possible to investigate your case and provide an update.
Thank you for your patience, and we apologize again for the inconvenience.
Kind regards,
Francesca
Dante Labs
156 weeks and still in ‘received’ limbo. Sample registered April ‘23 followed by 8 months of regular attempts to get anything but the runaround from their support AI/team. Out of the blue I get a message 7 weeks ago apologizing profusely and promising results in 6 weeks. Hmm…they hadn’t even re-registered the sample until I messaged them last week. Of course, U.S. Senate under Trump voted down consumer protection recommendations to bar companies from couching class action waivers in their ToS and here we are — mass arbitration may be one option, 1000+ arbitration claims at $1k/per is often a ready incentive to settle quickly but they likely have that little loophole spackled anyway. Who places any confidence in DNA reports issuing from this donkey show?
Reply from Dante Labs2026-05-29
Dear Marc,
We're sorry to hear about your experience and sincerely apologize for the delay you have encountered.
We understand your frustration regarding the extended turnaround time and the communication you have received. Please be assured that your sample remains under active review and processing.
We recognize that delays of this length are not acceptable and regret the inconvenience and disappointment this has caused. Our team is working diligently to complete all pending analyses and provide customers with the results they have been waiting for.
If you would like us to review your case directly, please contact us at [email protected] with your order number or kit ID. We will be happy to investigate and provide the most up-to-date information available.
Thank you for your feedback.
Best,
Francesca
Dante Labs
Dear Llias,
We're sorry to hear about your experience.
We understand how frustrating delays and communication issues can be. Our team would like the opportunity to review your case and assist you directly.
Please contact us at [email protected] with your order number or kit ID, and we will investigate the matter and provide an update as soon as possible.
Thank you for your feedback.
Francesca
Dante Labs
Besides taking 3 years to have an email saying that may sequence genome is ready, i cannot see it. After login appear this
We're just getting things ready
Final touches on your results — this only takes a few seconds. The page will refresh automatically.
and remains like that.
And after purchasing genome sequence pack, I purchased All Panels pack 2 months past 1st purchase. So today i don't see either.
Support only keeps apologize and telling me to be patiante
Reply from Dante Labs2026-05-18
Dear Eunice,
We sincerely apologize for the experience and understand your frustration. We recognize that the delay and the current access issue have been extremely disappointing.
Your results have already been generated, and we have contacted you directly via email with additional information regarding the current portal visibility issue. Our team is actively working to restore full access as soon as possible.
We truly regret the inconvenience caused and appreciate the opportunity to address your concerns directly.
Best,
Francesca
Dante Labs
Never received my results
I’ve got an email that results are ready but after login it shows the status “in process” forever
Reply from Dante Labs2026-05-15
Dear customer,
We are very sorry for the inconvenience and frustration caused by this experience.
In some cases, the portal status may not update correctly even after the notification email is sent. We kindly ask you to contact our support team directly at [email protected] with your kit ID/order number so we can investigate your case specifically and help restore access to your results as quickly as possible.
We sincerely apologize again for the delay and appreciate your patience.
Best,
Francesca
Dante Labs
I wish I had read trust pilot reviews before ordering with Dante. The timescale of receiving your data/reports is much longer than their stated 6-8 weeks. The customer portal is not updated and therefore I was unable to access the service or follow the instructions that the company suggested in response to my emails chasing them up. Overall a very unsatisfactory experience and I would not recommend using them.
Reply from Dante Labs2026-05-12
Dear Sandra,
We are truly sorry to hear about your experience and completely understand your frustration regarding the delays and portal issues you encountered.
The long turnaround times and technical difficulties you described were related to a particularly challenging period for our operations and platform migration. Since then, we have been actively working to improve both our laboratory processing times and customer portal stability.
We sincerely apologize that your experience did not meet the standards we aim to provide. Your feedback is important and has been shared internally with the relevant teams.
Please feel free to contact our support team directly so we can review your case individually and assist you further.
Kind regards,
Francesca
Dante Labs
Dear customer,
We sincerely apologize for the exceptionally long turnaround time you experienced and completely understand your frustration. Waiting more than two years for results is not the standard we aim to provide.
We are glad that your results have now been delivered, and we truly appreciate your patience throughout this process. Your feedback is important to us and helps us continue improving both our processing times and customer communication.
Thank you again for your patience and understanding.
Best,
Francesca
Dante Labs
They took our samples, then we received that our results are ready, but nothing changes in profiles. Any ways to find support contacts or communication.
And then I’ve got email to make review about service.. no service!!! It’s scam.
Reply from Dante Labs2026-05-08
Dear customer,
We sincerely apologize for your experience and completely understand your frustration.
What you are describing can occasionally happen when there is a delay between the laboratory system completing the results and the customer portal fully synchronizing the data to the profiles.
Please rest assured that this does not mean your samples or results are lost. Our support team is available and actively working to assist customers experiencing these synchronization issues.
We would kindly ask you to contact us directly at [email protected] with your order information so we can investigate your specific case and help restore access to your results as quickly as possible.
We truly appreciate your patience and the opportunity to resolve this for you.
Best,
Francesca
Dante Labs
C
CM · 1 review · Verified · Experienced 2026-05-04 ·
★★★★★
Good Overall Experience, but Issues Accessing Results
Overall, the entire process went very smoothly. However, the day before yesterday I received a message stating that my results were already available. When I logged into the website, though, the status still showed only as “registered.”
Shortly afterward, I received another system notification informing me that my account had been accessed from a different city and IP address. Since then, I unfortunately still have not been able to access my results. In other words, the system indicated that the results were ready, but they were not actually available for consultation.
For this reason, I believe it would be important for Dante Labs to review its internal processes and system validations in order to avoid this type of inconsistency and ensure that customers do not feel inconvenienced or misled.
Reply from Dante Labs2026-05-07
Hi Christina,
Thank you for taking the time to share your experience and feedback.
We sincerely apologize for the inconvenience caused by the inconsistency between the notification received and the visibility of your results on the portal. We completely understand how frustrating this situation can be.
In some cases, there may be a brief delay between the notification email and the full visibility of the results on the dashboard. Our technical team is continuously working to improve the platform experience and ensure smoother synchronization processes.
If you are still unable to access your results, please contact us directly at [email protected] and we will be happy to assist you further and investigate your case in detail.
Thank you again for your patience and understanding.
Best,
Francesca
Dante Labs
Failure to process the kit, failure to follow up. Empty promises.
I received a confirmation for my kit received in November 2024, but there was no follow-up since then.
Dante Labs ignored my support call via the official website and the Facebook page.
After my trustpilot review ( reviews/69a6bd99b60fcc17985e5ccf ) a company representative reached out and promised to get back in 6-8 weeks and deliver the results.
This time passed, no follow-up from Dante Labs, my follow-up messages ignored. Solid failure.
Yehor Horokhovskyi
Reply from Dante Labs2026-05-05
Dear Yehor,
Thank you for sharing your experience, and we’re truly sorry for the delay and the lack of follow-up you’ve encountered.
We completely understand how frustrating this must be, especially after the expectations that were set. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.
Please rest assured that we are actively working through the backlog and doing everything possible to complete pending analyses as quickly as possible.
We will look into your specific case and provide you with a clear update.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Francesca
Dante Labs Team
B
Besmir B · 6 reviews · Experienced 2026-05-04 ·
★★★★★
Disappointing and Unprofessional
Ordered a kit on November and shipped Dec 1st.
Was told initially it would take 4-8 weeks for results.
Then got a second email from the CEO saying I would get results by end of April.
After another email now I'm being told it might be between May and June.
Very disappointed so far since I need these results for some other medical issue.
Reply from Dante Labs2026-05-05
Dear Besmir,
Thank you for sharing your experience, and we’re truly sorry for the delay and the frustration this has caused.
We completely understand how important these results are for you, especially when they are needed for medical reasons. Unfortunately, due to the backlog we have been working through, timelines have been longer than originally expected, and we sincerely apologize for the changing estimates you’ve received.
Please rest assured that your sample is in processing and being actively prioritized. Our team is doing everything possible to complete all pending analyses as quickly as possible.
We understand how disappointing this experience has been, and we truly appreciate your patience while we work to deliver your results.
If you’d like, please reach out to us directly at [email protected] with your order details, and we will be happy to check the status of your specific case.
Kind regards,
Francesca
Dante Labs Team
Sequencing.com
tellmeGen
Nebula Genomics
SelfDecode
SkinnyRx
Hairqare
Pulsetto
Thrivelab