Comprehensive - Actionable - Personalized -Easy to Use - Backed By Science
Written by the business, not verified by us.SelfDecode (selfdecode.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-12.
I wish the disease reports weren't an extra fee. I do really love all the features I have access to. Been using since 2022 I believe.
Thank you so much for the kind words and for being with us since 2022. We completely hear you on the Medical Condition Reports. If you'd like to explore adding them, feel free to reach out to our support team at [email protected] and we'll see what we can do for a loyal long-time member like yourself.
The personalized insights are invaluable. Besides the test itself generating useful information, when you upload bloodwork history, medical history and past medical problems, it cross-checks your genetic build to give you truly bespoke advice. I haven’t seen any other program be able to do that.
Thanks so much for your review, Bret!
Better than completely relying on traditional medical practices.
We totally agree! Thanks for your review, EG
The website is terrible. It appears that the company only wants consumers to sign up for the expensive packages. It's been impossible for me to simply upload my data and subscribe to Healthy Insights. I can't find anywhere to do it. Can't make it happen, and AI chat is useless. I keep getting directed by AI to a page that simply redirects me to the free report page. Nor can I find anything on the home webpage about Healthy Insights. I really feel that Self Decode doesn't want you to be able to just sign up for a membership anymore as the bundles are more lucrative. I'm not wasting anymore time on this website.
Hi Chris, we're sorry the experience felt that frustrating — that's genuinely not what we want for anyone coming to us for the first time. We actually have a solution ready for you! Our team has already been in touch via support, and we can get your existing DNA upload transferred over to a Health Insights account manually — so you won't need to start from scratch. We'd love to make this as smooth as possible from here. Please check your support thread for next steps, and don't hesitate to reply there if you have any questions. We're happy to help!
I really appreciated Self Decode offering to help me navigate their website to get the most out of it. I knew I wasn't utilizing it to its full capacity. In particular, learning how to use AI for better analysis, but also loading LAB results and making best use of the recommendations. Both Cassie (a few weeks ago) and Sarah were exceptional in identifying the areas I needed to focus on. When the interviews were finished, each provided a very comprehensive email detailing what we discussed so that I could go back and review and act on the relevant issues. Thank you, this is really great support.
Thank you so much, Derek — this truly made our day! We'll be sure to pass your kind words along to both Cassie and Sarah; knowing that the sessions were helpful and that the follow-up emails gave you something tangible to act on is exactly what we're aiming for. We're so glad you're getting more out of the platform now, and we're always here if you need anything. Wishing you all the best on your health journey! 💙
In-depth information that’s structured in a sensible, effective way. Great chat with SDC consultant…helpful, constructive and solution oriented. Thanks for your good work.
Thank you so much for taking the time to review our product, Carolyn! We're thrilled the information hit the mark and that your consultation was helpful and solution-oriented — that's exactly what we aim for. Wishing you all the best on your health journey. 😊
Overall, I’ve had a great experience. I’ve learned so much about myself and my health. Grateful for this app.
Easy and painless, but not worth 200+ dollars for a the report. It claimed I would get personalized recommendations, and the advice I was given for my body type was “Aerobic exercise” and “Cinnamon”. Some of the supplements included had “insufficient evidence” supporting them. I am no closer to understanding myself than I was before I wasted 200 bucks.
Thank you for the honest feedback, Kelly — we're sorry the report didn't deliver the depth and clarity you were expecting for the price. You raise a fair point, and we hear you. While our recommendations are personalized based on your genetic data, we understand that some of them may feel too general or not actionable enough — and that's something we take seriously as we continue to improve our reports. We'd love the opportunity to help you get more out of your results. Our support team can walk you through how to navigate your findings in more detail, and a consultation call may help connect your genetics to more specific, practical steps. Please don't hesitate to reach out — we'd like to make sure you feel the value was worth it.
It's about time I update my SelfDecode review. No matter how many times I talk about SelfDecode, I don't feel as if I'm reaching people. I get all kinds of glowing remarks about how good I look and as soon as I explain how, I get that deer in the headlights look. So, I'm going to try again. Why do people focus on improving the outside of their bodies, while totally forgetting the inside of their bodies? They'll wipe down their expensive Swiss watch but they have no idea how all those little gears, movements and balance wheels work. Well, we can't just ditch our old watch and buy another one. We have no choice but to keep the one we have running in peak form. This is what SelfDecode does. It keeps me running in peak form. As Bing Crosby sang, "You've got to accentuate the positive. Eliminate the negative. Latch on to the affirmative. Don't mess with Mr. In-Between."
Hi Tom, Thank you for your review! It means a lot to us. All the best.
My one on one meeting with Lusine today was very very good. She explained how to go through the different reports, add a separate ChatGTP, etc. so that that service would give me summary. I am canceling SelfDeCode today in advance of the autorenewal in Nov 2026 because the layout of the website and information is too complicated for me to digest and I didn't know when I ordered it that it would be so difficult to move around the website. It was a big expense for me and though the results are incredible, I thought SelfDecode gave me one year of one on one help.
Thank you so much for taking the time to share this . We're really glad your session with Lusine was so helpful! She's wonderful at breaking things down clearly. We're sorry to hear the platform felt overwhelming at first. You're definitely not alone in that. SelfDecode packs a lot in, and it can take a session or two to find your footing. That's exactly why our consultation team exists. We do want to gently clarify: while we don't include unlimited 1:1 calls as part of the subscription, we do offer quite a bit of ongoing support! Our customer support team is available 7 days a week and is always just an email away at [email protected]. And if any new questions come up around navigating your results, we're always happy to schedule another call. Given how much you clearly value the insights, we'd love the chance to make this work for you before your renewal. Please don't hesitate to reach out — we'd love to keep you on this journey. 💙
What's great about self-decode, is the thing that's most important to me. Self-Decode doesn't sell your data to any other companies. Your data, is your data. Personally, I don't want my genetic data being sold to the highest bidder, or indeed any bidder. Thank you, Self-Decode for understanding this is the most personal data we have, and for respecting it.
Thank you so much for your review. It means a lot to us. 🙏 You've put it perfectly: your genetic data is the most personal data there is, and we believe you should always be in full control of it. That's not just a policy for us--it's a core value that shapes every decision we make as a company. We're so glad that comes through, and that it resonates with you. Reviews like this remind us exactly why we built SelfDecode the way we did. Thank you for trusting us with something so personal. 💙
Thank you for your review, Natalie!
It's great to be able to get more personalized and direct information to make better health choices. I had chronic illness and after using my DNA to create a personalized natural supplementation program my blood results improved drastically and so did my health. I wish I knew about this sooner but glad I know now. I recently did test for my husband and daughters so we can see what improvements can be made with regards to their health as well.
Wow, thank you so much for sharing this. 🙏 Going from chronic illness to dramatically improved blood results and health through personalized supplementation based on your DNA... that's exactly what SelfDecode was built for. Hearing that it made a real, tangible difference in your life is the greatest validation we could ask for. And the fact that you've now brought your husband and daughters into it? There's nothing quite like being able to do this for the people you love most. Thank you for trusting us with your family's health. We're rooting for all of you. 💙
Sarah answered my questions, helped me use the SelfDecode tools more effectively, and made the platform much easier to navigate. A very friendly and helpful conversation!
Thank you for the lovely review! We're so glad Sarah could help you get more out of the platform — that's exactly what we're here for. Wishing you all the best on your health journey! 😊
I recently had another interaction with SelfDecode’s support team that further solidified my belief that this company is truly in a league of its own. I worked specifically with Carlos, who assisted me with the renewal of my plan during a difficult financial period for my family. Just like my previous experiences, the response was immediate and handled with an incredible amount of professionalism and empathy. Carlos went above and beyond to ensure the renewal process was smooth and tailored to our current situation. It is rare to find a company that doesn’t just provide a great product, but also treats its members with such genuine compassion and care. If you value a company that stands by its customers when it matters most, I cannot recommend SelfDecode highly enough. They have a wonderful product and their support team exceptional.
Thank you so much for taking the time to share this — it genuinely made our day! We'll be sure to pass your kind words along to Carlos; this is exactly the kind of feedback that means the world to our team. We're glad he could make the renewal process a smooth one during a tough time, and we're honored to have your continued trust. Looking forward to supporting you on your health journey! 💙
About five years ago, after subscribing year after year, I decided to take advantage of a promotional life membership subscription. I also updated my genetic file by purchasing their DNA kit. Soon thereafter, Self Decode radically changed their website, dividing what was a single service into split services with some pay up front upgrades. At first these added pay features were a minor annoyance, but over the years the website has devolved into a bunch of a la carte purchases, so much so, that the original life membership site is hardly recognizable. Usually when one upgrades to a life membership, one expects to receive at least the same level of services, and if improvements occur, then those are usually included as well. There is a tacit understanding that If I am going to pay you in advance, then anything on the website in the future should be included. If you keep putting your website behind an ever-growing number of pay walls, then the original advantage of a life membership becomes meaningless; and off course, one cannot get their money back. If there was some fine print that I missed when I signed up, then my bad, However, when I was reupping every year, there was no extra cost for new information or site changes, these were included with the subscription. Much of what you get now are reports that seem specific to you and your genetics, but most of it is boiler plate text that often becomes so general that it often conflicts with information in other reports. Take this much of this in one report, then don't take any of the same stuff in another report (you get the meaning). The reports on occasion stray from science in some recommendations, suggesting generic practices such as meditation, yoga, and other forms of general improvement to address real genetic polymorphisms. As any number of writers produce these reports, with many opinions not in agreement with other reports; to some degree it seems their free-lancing products are not affiliated with each other or to a company with prescriptive policies. Many report sections seem like opinions rather than scientific facts. Overall, I believe Self Hack, then Self Decode, was originally a good idea of a company that has morphed into a sketchy business that treats its customers rather poorly. The goal, not to share and learn together, but use customers as a cash cow. Maybe the company has had some growing pains and problems and perhaps needs some kind of restructuring. It's indeed sorrowful to say that Self Decode appears to have become a self-serving business. Now I visit the site less and less, there just isn't much to do there but look at advertisements. I hope the company takes this as useful criticism. One place I suggest they start, is to solicit their membership as to how they can improve. For all the years I've been affiliated, I can't recall one instance of customer feedback or a "how are we doing" email. Communicating better with subscribers is a good first step in understanding what they expect, and delivering a great service that both parties can feel good about. Good luck.
Thank you for sharing your feedback, and we genuinely appreciate your long-term loyalty as a customer. We completely understand why the evolution of our platform might feel frustrating, and we want to take a moment to address your concerns openly and honestly. When we originally offered lifetime memberships, we were a much smaller company with a much simpler product. At that time, we truly had no way of foreseeing the scale of innovation and entirely new product lines we would go on to build. The lifetime access you purchased was never intended as a bait and switch — it was a sincere offer for everything we had at the time, and everything we've continued to add to that core offering. And we have added a lot. Since your purchase, we've built and included for our lifetime members at no additional cost: custom Meal Plans, Questionnaires, the Recommendations Tool, Action Plans, the Health Overview Report, Lifestyle Assessments, the Lab Test Analyzer, and thousands of new Health, Biohacker, and Trait Reports. These are meaningful additions that were never part of your original subscription, and you've had full access to all of them. The Plus products — such as PGx Reports, the Longevity Screener, DecodyGPT, Carrier Status, and Ancestry — represent entirely separate, heavily-resourced product lines that required significant investment to develop and maintain. Including them for free across all lifetime memberships simply isn't something we're able to do while continuing to operate and grow. Our original Terms of Service, which you agreed to upon sign-up, do reflect that new products are not automatically included in prior subscriptions. That said, as a lifetime member, you do have access to in-app discounts on these newer products — a way for us to recognize and reward the loyalty of long-standing members like yourself. We truly value your support over the years, and we're sorry this experience has left you feeling let down. If there's anything we can help clarify or assist with, please don't hesitate to reach out. Warm regards, Cassie Manager, Customer Support
Horrible customer support. Does not exist. They should mply ignore you. And their reports are incorrect! If you suplement using their advice you can harm yourself. So it is complete waste of money.
Hi Michal, thank you for sharing your feedback. We're sorry to hear about your experience, and we want to address this directly. Our team did respond to your support request on March 6th. Our reply bounced back due to an issue with your email address, which meant it never reached you. We completely understand how frustrating it must have been to feel like your message went unanswered, and we sincerely apologize for that. Once we became aware you hadn't received our response, we reached back out on March 14th with the information you needed. We hope you've had a chance to review that reply. Regarding your concerns about our reports and recommendations — our content is based on scientific research and is intended to be informational. We always encourage members to work with their healthcare provider before making any changes to their supplementation. We'd love the opportunity to make this right. Please don't hesitate to reach out to us at [email protected] and we'll be happy to assist you further. Cassie Manager, Customer Support
This site keeps all my medical test records from decades, explains what each test means, and further offers substantial general information based on the tests.
Hey Barbara, thank you so much for your review! We agree--it's great to have a place to store your lab results and track trends over time. Being able to combing those insights with your genetics? Game-changer! Thanks for being a great customer and thanks again for the review, Barbara! :)
I’ve had the pleasure of working with Dr. Nacarelli for nearly a year through SelfDecode’s monthly consultation plan, and I can say without hesitation that he is by far the best medical practitioner I’ve worked with to date. I originally turned to SelfDecode while searching for answers after developing Gadolinium Deposition Disease (GDD) following a routine MRI with contrast. It’s a rare condition that many physicians either don’t acknowledge, or have never even heard of, and don’t know how to treat. To complicate matters further, I also have Ehlers-Danlos Syndrome and trying to navigate both issues has been incredibly daunting. I’ve seen more specialists than I can count, and Dr. Nacarelli is the only one who has truly helped me. From the beginning, he approached my case with patience, genuine curiosity, and an open mind. His depth of knowledge is unparalleled, and he consistently goes above and beyond, taking the time to understand my issues, and providing actionable insights and genuinely thoughtful input. Dr. Nacarelli’s open-mindedness, curiosity, and willingness to dig deeper set him lightyears apart from other physicians.
Thank you so much for your thoughtful review, Diana. We agree that Dr. Greg is a gem, and we're glad to hear you've gotten the help you needed. Thank you again, Diana!
Ordered my test kit a week ago and only today has it been dispatched only the tracking number doesn't work. The postage cost was really expensive so I would expect a much faster service than this. I also read that for UK tests, I have to request a return label via email?! I've emailed but consistent with the service I've received so far, I've not received a response. People often buy these kits because, like myself, they are not very well and are doing everything in their power to help themselves get better. Slow, inefficient systems coupled with poor customer service is not what customers expect from this type of business.
Hi Sean, thank you for your feedback — we genuinely appreciate you taking the time to share your experience, and we're sorry to hear it didn't meet your expectations. To provide a little context: your kit was processed and dispatched within 3 business days of your order, which falls within our standard handling window. We understand that when you're eager to get results, even a short wait can feel frustrating, and we appreciate your patience. Regarding the return label — for non-US customers, this is requested via a quick online form which takes just a couple of seconds to complete. Labels are typically emailed the next day, with a maximum turnaround of 5 business days. We understand this process may not have been as clearly communicated as it should have been, and your feedback on that is genuinely helpful. We are actively working on improving this. On the support side, it looks a few of your interactions came through our AI chat option, which states it searches the SelfDecode knowledge base and is not able to look up individual account details. We do offer a visible option to escalate to our email support team for account-specific queries — our human support team is always happy to help with those directly, 7 days a week across multiple time zones. As for our replies not reaching you — we did respond to your emails, but unfortunately your email provider returned our messages as undeliverable, which was outside of our control. If you have any outstanding questions, please don't hesitate to reach out again at [email protected] and we'll make sure you're taken care of. We truly hope your results give you the answers you're looking for, and thank you again for your feedback — it helps us keep improving the experience for all our customers. Warmly, Cassie Manager, Customer Support SelfDecode
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