Slow, inefficient systems and poor customer service.
Ordered my test kit a week ago and only today has it been dispatched only the tracking number doesn't work. The postage cost was really expensive so I would expect a much faster service than this. I also read that for UK tests, I have to request a return label via email?! I've emailed but consistent with the service I've received so far, I've not received a response. People often buy these kits because, like myself, they are not very well and are doing everything in their power to help themselves get better. Slow, inefficient systems coupled with poor customer service is not what customers expect from this type of business.