Dante Labs提供实惠的DNA检测，帮你了解健康状况、生活信息和遗传病风险。无创。报告清晰简洁。
以上内容由商家自行提供，未经平台核实。Dante Labs（www.dantelabs.com）在 OK.one 的综合评分为 1.4 分（满分 5 分），基于本站收录的 196 条用户评价，属于美丽与健康分类，口碑较差。86% 的评价为 1 星，差评比例偏高；商家回复了 56% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-09-06。
看了130条评论，大多数人对整体体验都很失望。顾客经常遇到严重的运营延迟，要等好几个月甚至好几年才能收到基因检测结果。还有人反映支持团队对邮件和联系表单完全不回应，消费者得不到任何更新。许多人因错过截止日期以及无法获取原始数据而感到沮丧。 不过，也有部分顾客提到处理速度可能出乎意料地快，一旦开始就很顺利。少数评论者赞赏商家提供的全面数据质量、有帮助的沟通和简单的样本收集流程。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。IT 支持问题尚未解决，且未给出预计时间。我无法按照广告导出数据。
Dear Lily, Thank you for your feedback. We understand your frustration. Our support team has remained in contact regarding your case, and our technical team is actively working to resolve the issue. We sincerely apologize for the inconvenience and appreciate your patience while we work toward a solution. Kind regards, Francesca Dante Labs Customer Care
我的父母今年 88 岁。我为他们两人订购了 Dante Labs 全基因组测序（总共约 650 欧元），原因只有一个：为我们的家庭永久保存他们的基因数据——这是你只有一次机会做的事情。 但丁让这一切变得不可能。对于这两个测试，原始数据下载链接已被删除，我无法下载任何内容 - FASTQ 无法下载，BAM 无法下载，甚至小型 VCF 也无法下载。我付费的数据被锁定在他们的帐户中，无法取出。这不是文件大小或“云成本”问题——它们甚至不会释放几兆字节。 两个单独的付款订单，结果相同，因此根据我的经验，这是系统性的 - 不是一次性故障。与普通产品不同的是，来自年迈父母的基因组数据是您以后无法简单地重新订购的；一次机会可能会永远消失。 如果保存您自己或家人的原始基因组数据对您很重要，请选择允许您下载该数据的提供商。此后，我从tellmegen 和yseq.net 获得了完整的、可下载的结果。 2026 年 7 月新：出现了新的 Web 界面，我能够下载 VCF 数据（170mb 文件）。谢谢你！至少有一些东西。但还没有 FASTQ/BAM/Y-BAM。
Dear customer, Thank you for your feedback. We understand your frustration regarding access to your raw data and sincerely apologize for the inconvenience. As communicated in our recent correspondence, Dante Labs has not discontinued raw data access. We are currently experiencing a technical issue affecting raw data availability for some customers, and our technical team is actively working to resolve it. We appreciate your patience and understand the importance of having access to your genomic data. We will continue to provide updates as soon as more information becomes available. We sincerely apologize again for the disruption this has caused. Kind regards, Francesca Dante Labs Support
订单延迟了很长时间才完成，由于技术问题我现在还无法得到结果。
Dear Yorsh, We sincerely apologize for the inconvenience caused. While your order has been completed, we are currently working to resolve a technical issue affecting access to certain account features. Our support team is already assisting you directly and will continue to provide updates as soon as they become available. Thank you for your patience and understanding. Best, Francesca Dante Labs
没有回复电子邮件。时间线出路。门户网站上没有更新，并且卡在质量检查中，所以我在 trustpilot 上看到了他们的糟糕评论，并以骗局的形式登录我的信用卡公司，因为我为测试支付了 800 多英镑。最后收到一张纸条，说我的结果是这样，所以我要取消我的索赔。但尽管支付了所有测试和结果，我只能访问其中的一小部分。我已多次联系要求他们允许访问我的所有结果，但仍然没有回复，因此我将保持我的索赔有效，直到我得到回复并访问我的所有报告。
亲爱的 Liane， 感谢您分享您的反馈。 很抱歉听到您的体验未能达到您的期望。我们理解当更新不够清晰或不够频繁时，尤其是当您急切想要查看结果和报告时，会让人感到多么沮丧。 我们认真对待所有客户反馈，因为这有助于我们改进沟通和服务。 我们想向您保证，您的情况将会被审查。我们的客服团队将直接联系您，核实您的账户并调查有关报告访问和账户状态的任何疑虑。 感谢您将此事告知我们。 此致问候， Francesca Dante Labs 客服团队
我希望能得到我的结果——完整的，包括我可以与我的医生分享的原始格式，而不仅仅是报告，不仅仅是其中的一些，要求我额外订阅才能查看我的所有数据。这看起来很骗人。
Dear Ina, Thank you for sharing your feedback. We are sorry to hear that your experience has not met your expectations. We understand how important it is to have access to your complete results, including raw data files, and we apologize for any frustration this situation may have caused. We would like the opportunity to review your case and assist you directly. A member of our support team will contact you shortly to investigate the issue and help find the best possible solution. Thank you for your patience and understanding. Kind regards, Francesca Dante Labs Support Team
机器人告诉我，我必须额外支付 38 英镑才能获得年度高级帐户，这样我才能下载 VCF 文件。我已经支付了费用，但我还无法访问 VCF 文件。我还可以下载哪些其他文件？
Dear Hong Chai, Thank you for your review. We understand your frustration and apologize for the inconvenience. We would like to clarify that we are already in direct contact with you via email regarding this matter, and your case is currently being reviewed by our team. We are actively working to resolve the issue and will continue to provide updates through our ongoing email correspondence. We appreciate your patience while we investigate and address the situation. Kind regards, Francesca Dante Labs Team
样品采集顺利。 3个月内就可以很快得到测试结果。 但缺少原始数据下载。到目前为止不可能（“IR 问题”）
Dear Jay, Thank you for your review and for sharing your experience. We are pleased to hear that the sample collection process went smoothly and that you received your results in a reasonable timeframe. We understand your frustration regarding access to raw data files. We are currently experiencing a technical issue affecting raw data downloads, and our team is actively working to resolve it as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. If you have any questions or would like assistance with your account, please feel free to contact us at [email protected]. Kind regards, Francesca Dante Labs Team
我们全家都接受了 Dante Labs 的测试。公司做出更改后，当我们尝试登录以访问我们的测试结果时，我们会被重定向到 Dante Omnics 网站。即使使用正确的密码，我们也无法访问我们已支付大量费用的结果。由于 Dante Labs 也未能回复我们有关此问题的电子邮件，因此我们在此提交此反馈。这代表了尽可能低水平的客户服务，并且非常接近欺诈。我们实际上已经被剥夺了我们已经付费的产品。
Dear Kjartan, Thank you for sharing your feedback. We are sincerely sorry to hear about the difficulties you and your family have experienced accessing your accounts and results. We understand how frustrating this situation can be, especially when trying to access information you have purchased and expect to be readily available. We would like to investigate your case and help resolve the issue as quickly as possible. Please contact us directly at [email protected] with the email addresses associated with your accounts and, if available, your kit IDs or order numbers. Our team will review the situation and provide assistance. We apologize for the inconvenience and appreciate the opportunity to look into this for you. Kind regards, Francesca Dante Labs Team
我的样品（套件 ID：GFX0437314）于 2024 年 1 月寄出。两年多过去了，我仍然没有收到结果。 但丁实验室一再提供最后期限，但没有得到遵守。首先我被告知所有待处理的样品将在 2026 年 4 月之前完成。后来我被告知我的样品处于“处理的最后阶段”，结果将在 2026 年 5 月之前交付。现在 5 月已经过去了，仍然没有结果。 我与支持人员交换了许多电子邮件并收到了多次保证，但没有完成服务。 鉴于这种情况，我现已将此案正式上报给法国和欧洲消费者保护机构，包括欧洲消费者中心（ECC-Net / Center Européen des Consommateurs）。 对于任何面临类似延误的人，我强烈建议保留所有电子邮件、屏幕截图和公司做出的承诺，并考虑提交正式的消费者投诉，而不仅仅是依赖支持票。 如果 Dante Labs 最终提供我的结果，我将相应地更新此评论。在那之前，我的经历仍然非常令人失望。
Dear Customer, Thank you for your review. We sincerely apologize for the delay and understand your frustration regarding the time required to complete your analysis. We regret that your experience has not met your expectations and appreciate you taking the time to share your feedback. We kindly invite you to contact our support team directly at [email protected]. Our team will be happy to review your case and provide assistance regarding your sample and its current status. Thank you for your patience and understanding. Kind regards, Francesca Dante Labs Support
我订购了全基因组测序 (WGS)，并于 2026 年 3 月 21 日支付了 1,472.20 波兰兹罗提。我按照指示退回了我的样本，并于 2026 年 4 月 17 日由 DHL 将样本运送到您位于拉奎拉的实验室（追踪号 2630724213；附上 DHL 运送证明）。套件 ID：LOTBK13。 六周多后，我的基因组管理器仍然显示“样本已注册” - 系统甚至没有确认已收到样本。您自己的文档指出初始质量检查需要 4-10 个工作日。那扇窗早已过去了。 我曾两次联系支持人员 - 5 月 10 日和 5 月 19 日 - 但没有收到任何回复。完全缺乏沟通，甚至无法确认我的样本是否位于你们的实验室，这令人深感担忧，因为这是遗传材料和预付费服务。 我希望该公司能够找到我的样品（套件 ID LOTBK13）、更新状态并提供实际的时间表 - 或发放退款。如果问题得到解决，我将更新此评论。 2026 年 6 月 1 日更新： 发布此评论后不久，支持人员终于联系了我。他们确认收到我的样品并手动将我的状态更新为“样品已收到”。不过，我的样品是在 4 月 17 日交付的。根据他们自己的时间表，“初始质量检查”应该需要 4-10 个工作日。已经超过 6 周（约 30 个工作日），状态仍未转为“处理中”。我很感谢您的回复，但由于初始处理阶段的严重滞后以及需要公开审查才能获得电子邮件回复的事实，我将我的评级保持在较低水平。当处理实际进展时，我将再次更新。
Dear Grzegorz, Thank you for your review. We sincerely apologize for the lack of response and for the frustration this situation has caused. We understand your concerns and regret that you did not receive a timely reply to your previous inquiries. We have just reviewed your feedback and will contact you directly as soon as possible to investigate your case and provide an update. Thank you for your patience, and we apologize again for the inconvenience. Kind regards, Francesca Dante Labs
156 周了，仍处于“已接收”状态。样本于 4 月 23 日注册，随后进行了 8 个月的定期尝试，以从其支持 AI/团队获取除逃避之外的任何信息。 7 周前，我突然收到一条消息，内容是深表歉意，并承诺在 6 周内得到结果。嗯……直到我上周给他们发消息之前，他们甚至没有重新注册样本。当然，特朗普领导下的美国参议院否决了消费者保护建议，禁止公司在其服务条款中提出集体诉讼豁免，而我们现在的情况是——大规模仲裁可能是一种选择，1000 多项仲裁索赔以每人 1000 美元的价格通常是快速解决的现成激励，但无论如何他们可能已经填补了这个小漏洞。谁对这次驴展出具的DNA报告有信心？
亲爱的 Marc， 很抱歉听到您的体验，对于您遇到的延迟我们真诚道歉。 我们理解您对延长周转时间和您收到的沟通的沮丧。请放心，您的样本仍在积极审查和处理中。 我们认识到如此长的延迟是不可接受的，并对由此造成的不便和失望表示遗憾。我们的团队正在勤奋工作以完成所有待处理的分析，并为顾客提供他们一直在等待的结果。 如果您希望我们直接审查您的情况，请通过 [email protected] 联系我们，提供您的订单号或试剂盒 ID。我们将很乐意调查并提供最新的可用信息。 感谢您的反馈。 此致， Francesca Dante Labs
Dear Llias, We're sorry to hear about your experience. We understand how frustrating delays and communication issues can be. Our team would like the opportunity to review your case and assist you directly. Please contact us at [email protected] with your order number or kit ID, and we will investigate the matter and provide an update as soon as possible. Thank you for your feedback. Francesca Dante Labs
除了花了三年时间才收到一封电子邮件说基因组测序可能已经准备好之外，我看不到它。登录后出现这个 我们正在准备一切 对结果进行最后的修改——这只需要几秒钟。页面会自动刷新。 并保持这样。 在购买基因组序列包后，我在第一次购买后 2 个月购买了所有面板包。所以今天我也没有看到。 支持人员只是不停地道歉并告诉我要有耐心
亲爱的 Eunice， 对于您的体验，我们深表歉意，也理解您的沮丧。我们明白延迟和当前的访问问题让您非常失望。 您的结果已经生成，我们已通过邮件直接与您联系，提供关于当前门户可见性问题的更多信息。我们的团队正在积极努力尽快恢复完整访问权限。 对于造成的不便我们深表遗憾，也感谢您给予我们直接解决您关切的机会。 此致， Francesca Dante Labs
从未收到我的结果 我收到一封电子邮件，显示结果已准备就绪，但登录后它永远显示状态“正在进行中”
Dear customer, We are very sorry for the inconvenience and frustration caused by this experience. In some cases, the portal status may not update correctly even after the notification email is sent. We kindly ask you to contact our support team directly at [email protected] with your kit ID/order number so we can investigate your case specifically and help restore access to your results as quickly as possible. We sincerely apologize again for the delay and appreciate your patience. Best, Francesca Dante Labs
我希望在向 Dante 订购之前阅读了信任飞行员的评论。 接收数据/报告的时间比其规定的 6-8 周长得多。客户门户未更新，因此我无法访问该服务或按照该公司在回复我的电子邮件时建议的说明进行操作。总的来说，这是一次非常不满意的体验，我不建议使用它们。
Dear Sandra, We are truly sorry to hear about your experience and completely understand your frustration regarding the delays and portal issues you encountered. The long turnaround times and technical difficulties you described were related to a particularly challenging period for our operations and platform migration. Since then, we have been actively working to improve both our laboratory processing times and customer portal stability. We sincerely apologize that your experience did not meet the standards we aim to provide. Your feedback is important and has been shared internally with the relevant teams. Please feel free to contact our support team directly so we can review your case individually and assist you further. Kind regards, Francesca Dante Labs
Dear customer, We sincerely apologize for the exceptionally long turnaround time you experienced and completely understand your frustration. Waiting more than two years for results is not the standard we aim to provide. We are glad that your results have now been delivered, and we truly appreciate your patience throughout this process. Your feedback is important to us and helps us continue improving both our processing times and customer communication. Thank you again for your patience and understanding. Best, Francesca Dante Labs
他们采集了我们的样本，然后我们收到结果已准备就绪，但配置文件没有任何变化。寻找支持联系人或沟通的任何方式。 然后我收到电子邮件对服务进行评论..没有服务！这是骗局。
亲爱的顾客， 对于您的体验我们真诚道歉，也完全理解您的沮丧。 您所描述的情况有时会在实验室系统完成结果与客户门户将数据完全同步到个人资料之间出现延迟时发生。 请放心，这并不意味着您的样本或结果丢失。我们的支持团队随时待命，正在积极帮助遇到这些同步问题的顾客。 我们恳请您直接通过 [email protected] 联系我们，提供您的订单信息，以便我们调查您的具体情况并尽快帮助您恢复对结果的访问。 我们真正感谢您的耐心以及给予我们为您解决这个问题的机会。 此致， Francesca Dante Labs
总体来说，整个过程非常顺利。然而，前天我收到一条消息，说我的结果已经出来了。然而，当我登录该网站时，状态仍然仅显示为“已注册”。 不久之后，我收到另一条系统通知，通知我我的帐户已从不同的城市和 IP 地址访问。从那时起，不幸的是我仍然无法访问我的结果。也就是说，系统显示结果已经准备好了，但实际上并没有可供查阅。 因此，我认为 Dante Labs 必须审查其内部流程和系统验证，以避免这种类型的不一致，并确保客户不会感到不便或误导。
Hi Christina, Thank you for taking the time to share your experience and feedback. We sincerely apologize for the inconvenience caused by the inconsistency between the notification received and the visibility of your results on the portal. We completely understand how frustrating this situation can be. In some cases, there may be a brief delay between the notification email and the full visibility of the results on the dashboard. Our technical team is continuously working to improve the platform experience and ensure smoother synchronization processes. If you are still unable to access your results, please contact us directly at [email protected] and we will be happy to assist you further and investigate your case in detail. Thank you again for your patience and understanding. Best, Francesca Dante Labs
我收到了 2024 年 11 月收到的套件的确认信息，但此后没有任何后续情况。 Dante Labs 忽略了我通过官方网站和 Facebook 页面发出的支持电话。 在我进行 trustpilot 审核 (reviews/69a6bd99b60fcc17985e5ccf) 后，公司代表联系并承诺在 6-8 周内回复并提供结果。 这段时间过去了，但丁实验室没有跟进，我的后续消息被忽略了。彻底失败。 叶霍尔·霍罗霍夫斯基
Dear Yehor, Thank you for sharing your experience, and we’re truly sorry for the delay and the lack of follow-up you’ve encountered. We completely understand how frustrating this must be, especially after the expectations that were set. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. Please rest assured that we are actively working through the backlog and doing everything possible to complete pending analyses as quickly as possible. We will look into your specific case and provide you with a clear update. Thank you for your patience and for bringing this to our attention. Kind regards, Francesca Dante Labs Team
11 月订购了套件，并于 12 月 1 日发货。 最初被告知需要 4-8 周才能得到结果。 然后收到首席执行官的第二封电子邮件，说我将在四月底之前得到结果。 在收到另一封电子邮件后，我被告知可能会在五月到六月之间。 到目前为止非常失望，因为我需要这些结果来解决其他一些医疗问题。
Dear Besmir, Thank you for sharing your experience, and we’re truly sorry for the delay and the frustration this has caused. We completely understand how important these results are for you, especially when they are needed for medical reasons. Unfortunately, due to the backlog we have been working through, timelines have been longer than originally expected, and we sincerely apologize for the changing estimates you’ve received. Please rest assured that your sample is in processing and being actively prioritized. Our team is doing everything possible to complete all pending analyses as quickly as possible. We understand how disappointing this experience has been, and we truly appreciate your patience while we work to deliver your results. If you’d like, please reach out to us directly at [email protected] with your order details, and we will be happy to check the status of your specific case. Kind regards, Francesca Dante Labs Team
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