Horrible technology for a technology company...
Their messaging system is absolutley horrible tech for a company that relies on a chat-based business model. I waited for days for an answer and have asked the same question many times with no response. I don't know if it is just being ignored, or because the message isn't actually going through. As soon as you finally get someone on the chat, if you look away for 5 seconds, they close the chat if you don't answer IMMEDIATELY. The chat gives the impression that is asynchronous, but this is clearly not the case as you have to be present with the chat window open at the exact moment in order to have a conversation. Conversations are not answered/ followed up outside of a live session, which defeats the entire purpose of an asynchronous chat function. There is no notification system to let you know the status if you dare look at another window while you're waiting 1+ hour for the chat to connect. It doesn't give you an indication of when a live session will start, or how long the waiting time will be. It gives the option to sync the chat to your phone, but this doesn't work. It never came through. Zendesk seems to be very poorly integrated with their platform. I eventually did get through to someone who was helpful, but it was not worth the amount of time, hassle and subscription fee to do so. It would have been so much easier to just take my dog to the vet. I was excited about the idea of this subscription service, but they certainly don't deliver. As someone that works in SaaS, you really need to improve your basic service delivery if you want to actually retain customers. 0/10 would not recommend using Fuzzy.