Returns process is rubbish
I purchased a new phone bundle direct from them (honor 400 pro with ear buds and super fast charger) and realised quickly that I didn't like it (couldn't download half my apps including Instagram and was sluggish and not good for a brand new phone.) Decided to make a return and apparently the requesting a return on your account in their website does nothing unless you also contact their customer service to approve the return. They do not explain this in the policy, which is what I followed. I was just waiting in for the collection with no information from them and only contacted because I realised I hadn't been sent a returns label. On speaking to them, I was told I needed to take the buds out of their charging case to return due to DHL policy. I haven't even opened the buds box and their returns policy states everything should be in its original packing and returned in its original box. If this is the case, why not include it in the return policy? You're an electronics company? There are lithium batteries all over the place!