I had a very rocky start to service.
It seems that all technicians are not equal. Finally I got the Perfect representative. Joe, my favorite Joe. He figured out that the order was wrong for me, called his supervisor, changed to what I needed and got it done. He even offered me enhancements and set me up with a Tailgator. If the first 2 techs would have taken the time to help me appropriately, I would not have had such a traumatic time. Thank you yet again, Joe. To me you are special.