AOSU VIDEO DOORBELLS ARE NOT WATERTIGHT
Purchased an aosu Video Doorbell Pro on 24 January 2024 at a cost of £109.99, which has proved to be very overpriced for an inferior product that failed to function on 26 January 2026, seemingly due to water ingress. This equates to a cost of £4.58 per month for an item not fit for purpose. Aosu doorbell seals are NOT watertight & explains why their products are only guaranteed for a paltry 12 months. Aosu are evidently aware of this & have no confidence, in the longevity of their doorbells, otherwise they would offer a more robust & 3 to 5 years warranty, especially for a product costing in excess of £100 & allegedly designed, constructed & manufactured to a high standard & able to withstand all UK weathers. Contacted their customer services & to be fair, received a prompt response by email stating they assessed the doorbell to be defective but as the 1-year warranty had expired, they could not provide a replacement. This "get out of jail free card" response was as expected. To “make me feel better”, they offered me a 40% refund if I purchase a replacement aosu video doorbell, provided I do so from their Amazon shop, where, unsurprisingly, prices are around £30 dearer than available elsewhere on the internet, so very little aosu goodwill shown there & lord knows how long it would take for me to receive the aosu refund! Not sure I want to risk another costly aosu experience & throw more good money after bad, as the quality of their doorbells is evidently poor. In summary, I do not consider that that even the aosu Low 2.8 Star Rating is justified & could NOT recommend aosu doorbells after my bad & expensive experience.