Good quality
Good quality, this is the 4th camera and no problems
关于 aosulife.com
数据更新- 网站
- aosulife.com
- 分类
- 家居与园艺
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 59 条评价
- 差评回复率
- 79%（48/61 条）
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商家自述
At aosu, we don’t just create security products; we create peace of mind for families worldwide. As a global leader in smart home security solutions, our mission is to make the most advanced security technology accessible and useful to everyone.
以上内容由商家自行提供，未经平台核实。aosulife.com靠谱吗？
aosulife.com（aosulife.com）在 OK.one 的综合评分为 2.7 分（满分 5 分），基于本站收录的 109 条用户评价，属于家居与园艺分类，口碑较差。46% 的评价为 1 星，差评比例偏高；商家回复了 79% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were unhappy with their experience overall. Customers frequently described severe issues with product longevity, mentioning that outdoor cameras stopped working or failed to hold a charge properly after a short period of use. People also experienced frustrating difficulties with technical support and getting proper assistance when hardware failed, leaving many security systems completely unusable. Some reviewers were happy with the straightforward setup process, reliable wireless range, and the clear video resolution provided by the outdoor cameras. Consumers also noted that the customer support team occasionally resolved hardware issues very swiftly and professionally when they reached out for help.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Just try to return the product and…
Just try to return the product and enjoy the runaround. I am four emails in and still have not been provided with the necessary information needed to return the cameras
aosulife.com 回复2026-10-20
We’re sorry to hear about your experience and the frustration caused by the return process. We understand how disappointing it is to have to follow up multiple times without receiving the information you need. Please provide the information and we will drive this issue to our customer team. Thank you for your time.
I have 2 of these camera's and for the…
I have 2 of these camera's and for the first couple of months excellent, then they both stopped taking snap shots of the events. I have 'messaged' the bot no help. It says a human would contact me they didn't. Both camera's are now useless. Tried to reset still don't work. A total waste of money.
aosulife.com 回复2026-10-20
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience with the Camera. We understand your frustration this is certainly not the experience we want our customers to have. If you haven't already, please reach out to our support team with your order details so we can look into this further and see how we can help.
Products are excellent, and the company stands behind them!
The Aosu cameras I initially bought 2 years ago are an older model requiring a “Home Base” unit that can handle up to 4 cameras. I bought two sets of 2 and they were easy to setup, the batteries last for months under continuous use, and the resolution is clear. I was very happy with these. I wanted to expand my coverage in the yard outside so I bought three of the newer models which do not require a “Home Base”, and these too are excellent. There’s a subscription service to store videos in their cloud, and I am not a subscriber. Alternatibvely, an SD card can store videos locally, on the device. One of the cameras I bought included a solar panel - so easy to install, and it keeps that camera’s battery always above 90%, usually at 100% during the day. So I have 7 Aosu cameras covering my yard outside and when I travel I can keep an eye (or 7!) on things. Regarding customer service: one of my oldest cameras showed a blurry image and intermittently disconnected from wifi. It was a year out of warranty, but I wanted to see what support I might get. Contacting Aosu was easy, and the people I emailed and later talked with were knowledgeable, professional, and very helpful. Even though my camera was out of warranty, after confirming the defect in the device, they sent me a brand new one at no charge. I did not expect that and was grateful. This is a great product with an excellent team behind it!
aosulife.com 回复2026-10-20
Thank you so much for your kind words and support! We're delighted to hear that you had a positive experience with our product. We truly appreciate you taking the time to share your feedback. Thank you for choosing aosu, and we hope you continue to enjoy your system
these camera work get
these camera work get, the price is affordable, quality is top line ,no service charge, customer service was great and fast helping me set up ,I would buy again
aosulife.com 回复2026-10-20
Thank you so much for your kind words and support! We're delighted to hear that you had a positive experience with our product. We truly appreciate you taking the time to share your feedback. Thank you for choosing aosu, and we hope you continue to enjoy your system
AOSU T2 Pro 3K Camera
AOSU T2 Pro 3K Camera I do not recommend buying surveillance cameras Aosu. Their price does not reflect the quality. I did not imagine that there could be so many problems with these products that seemed premium. In my case, there were all kinds of problems, namely: events that were not saved and when they were saved they not opening at all. Although the Wi-Fi signal was an excellent one, around 90%, in order to open the cameras had to be switched from UHD mode to SD mode. I regret that I purchased AOSU cameras.
aosulife.com 回复2026-10-09
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience with the T2 Pro 3K Camera. We understand your frustration this is certainly not the experience we want our customers to have. If you haven't already, please reach out to our support team with your order details so we can look into this further and see how we can help.
Solar panel location
Aosu T2 pro, It does work excellently, it has to be mounted where to solar panel will charge the camera. The software took time to learn how to use. The camera had to be taken down multiple times to charge when mounted incorrectly. Don't be discouraged when the initial setup didn't work, overall it does work.
aosulife.com 回复2026-10-09
Thank you so much for your kind words and support! We're delighted to hear that you had a positive experience with our product. We truly appreciate you taking the time to share your feedback. Thank you for choosing aosu, and we hope you continue to enjoy your system
Customer service is horrible
Customer service is horrible, I placed the order same day online chat ask to cancel they said they would push this through to escalate team four days later the camera delivered following day I called she said same thing I ll push to escalate this follow by email I got a second email from escalation team Brian last Tuesday Sept 8th 2026 saying they were going to send me a prepaid label to return since i requested online to cancel, I contacted Brian on 9/14/2026 saying i need to put in mail by 9/17/2026 he replied it takes some time to get the prepaid label if you want you can return at your expense or continue waiting for the prepaid label !
aosulife.com 回复2026-10-09
We’re truly sorry for the frustration and inconvenience caused by this experience. This is not the level of service we strive to provide. We understand your concerns and would like to help resolve this issue. Thank you for your patience.
Out of the four cameras I bought from…
Out of the four cameras I bought from this company only two actually ever worked decent and then one of those two died when the solar panel got hazy the last existing camera if you accidentally unplug your modem you have to go climb on your roof and show it a barcode and then try to hold it somewhere near the modem router which is a giant pain in the ass who wants to go get on their roof every time there's a power outage or something gets unplugged
aosulife.com 回复2026-10-09
We’re truly sorry for the frustration and inconvenience you’ve experienced with our cameras. This is certainly not the experience we want for our customers. We’d like to look into these issues and help find a solution. Please contact our customer support team so we can assist you further. Thank you for your feedback.
Battery failure, in warranty, difficult customer service but eventual replacement
Update: Eventually Aosu refunded me enough money to buy a replacement camera on their website. The order did not ship and I had to get in touch again and eventually it shipped. I have received it now and installed it and it is holding charge properly. I am increasing the rating to 3 stars. It would be 4 if the customer service wasn’t so difficult to get responses from. One star is removed for poor customer service and one for the camera that failed. Bought a set of four solar cameras and installed them. All worked. However one loses charge. It receives more sun than all the other cameras, it charges, but loses the charge extremely fast even when in sleep mode and is therefore useless. I contacted the customer support but they sent generic things about charging and firmware updates all of which I have done. It is a problem with the battery itself and needs to be replaced but the technical support just sent me a list about charging and then stoped responding. Useless. Altogether across one chat 4 different agents dropped in and out - weird. Update: Aosu have said they cannot send a replacement as it would violate Amazon policy. They offered me a partial refund. However it does not pay for a replacement camera so I am waiting to see if they have a replacement camera I can purchase and if they provide me with a refund equivalent to the price plus delivery cost that will be fair. But so far they have not. I am still waiting for a resolution after 8 days. 3 cameras are at 100 percent battery and one doesn’t hold a charge and has dropped to 10 percent even though it is turned off . It is such a simple fix - they have the replacement camera in their store for 125 dollars so they can send it to me or provide store credit and I will buy it. It is so frustrating.
aosulife.com 回复2026-08-31
We're sorry to hear about your experience and understand your frustration. We appreciate your feedback and have shared it with our team to review. Thank you for bringing this to our attention.
I only have one issue with the cameras
I only have one issue with the cameras. When it records an event it won’t let me expand the image so that I can see more clearly parts of the image. Other than that I really enjoy the cameras.
aosulife.com 回复2026-08-25
Thank you for nice review on our product. We're sorry to hear about your experience and understand your frustration. We appreciate your feedback and have shared it with our team to review. Thank you for bringing this to our attention.
I ordered my camera early august and…
I ordered my camera early august and still have not received it. Customer service has issued another camera and it has not arrived yet as well. Tried to cancel the order today going to order from a trusted source Amazon. Terrible shipping, blamed me for entering the incorrect address and nope the address I entered was correct. Gave them my work address and still have not received.
aosulife.com 回复2026-08-25
We're sorry to hear about your experience and understand your frustration. We appreciate your feedback and have shared it with our team to review. Thank you for bringing this to our attention.
I purchased the SolarCam D1 Classic Kit…
I purchased the SolarCam D1 Classic Kit directly from Aosu. Very disappointed with the range of these cameras. They will pick up and track people at 30 feet or closer. However, they WILL NOT track vehicles or things further than 30 feet. I did not see any limitations listed when researching this product.
aosulife.com 回复2026-08-18
We're sorry to hear about your experience and understand your frustration. We appreciate your feedback and have shared it with our team to review. Thank you for bringing this to our attention.
Aosu Solar powered cameras
I purchased and installed 2 Aosu cameras outside and as of now, i really like them. The resolution is excellent and the installation was a breeze. The app is easy to use. Overall, i'm very satisfied with my purchase
aosulife.com 回复2026-08-18
Thank you so much for your kind words and support! Providing timely support and making sure our customers have a great experience is always our goal. We truly appreciate you taking the time to share your feedback. Thank you for choosing aosu, and we hope you continue to enjoy your system
I own a total of 4 Aosu cams for…
I own a total of 4 Aosu cams for surveillance of my garden and one my pet sleeping place. I have high demand in a security system and agree that some products are already faulty from production or have different issues, but my 5 star rating is based on the fact that customer support thru the app and the team are top notch in identifying issues and where needed, accepting in a fast and customer orientated way, that some products leave the factory already with issues and ship replacements without a hassle. And yes, best case would be they all come perfect from the start, but these are technological devices and my list from other brands and intended uses in daily life which all ocasionally have hickups would be long. When the product does what it should - and customer services makes sure you get what you paid for, the devices make a super solid job. I have three solar panel powered ones running for almost 2 years now and they withstand northern German weather without problems. I also think the panels charge rather generously and even in winter I do not need to be concerned about low battery issues. Beside the excellent customer service the second most thing I like is the app. It's super intuitive and very convinient to forward selected devices to family members and even set what type of permissions they are allowed to... That's over all how I come to 5 stars
aosulife.com 回复2026-08-18
Thank you so much for your kind words and support! We're delighted to hear that you had a positive experience with our customer service. Providing timely support and making sure our customers have a great experience is always our goal. We truly appreciate you taking the time to share your feedback. Thank you for choosing aosu, and we hope you continue to enjoy your system
These cameras are terrible
These cameras are terrible. They miss so many events from an Amazon delivery to myself just getting home from work to vehicles in the driveway many many more. I have two cameras, 2200 sq ft home. My internet rack is in the middle of home with a mesh system. My WiFi connect from the base station is around 60-70%. Aosu tech support said these cameras need 85% WiFi for them to work. So I move the base station to the front of the house where these 2 cameras are. Still terrible with 98-100% WiFi signal. No improvement. Please order another product that’s not aosu. I made a mistake so you don’t have to.
aosulife.com 回复2026-08-04
We're sorry to hear about your experience. Thank you for taking the time to share your feedback.
for over 2 weeks now the app will not…
for over 2 weeks now the app will not turn on the camera l have call in l talk to two tech they did a tick l do not keep the camera on 24/7 the app is update it even give me update firmware and i'm still having the problem it will not turn on my camera l have to try over and over and over and over and over the aosu camera are over 30$ you would think if your playing this they would have a app that work's.if any one else is having this problem please call in by unstill the app it dose not do anything
aosulife.com 回复2026-07-29
We're sorry to hear about your experience. Thank you for taking the time to share your feedback.
I purchased set of cameras online and…
I purchased set of cameras online and then realized that the description of the cameras is misleading and it does not have options i was looking for so send an email like they want, 3 emails and 4 days later i have only gotten emails saying they are checking and can't find my order, but they got my money on day one and no tracking number, but they are confused and can't find the package, and I am so pissed cause if you didn't send me a tracking number then you never sent a package but there still looking for the package!!!!! OMG how little brains do these people have no tracking numbers means there is no package so give me my money back!!!!! RUN AWAY!!! RUN , RUN DONT BUY SHIT FROM THESE IDIOTS RUN!!!!
aosulife.com 回复2026-07-20
We're sorry to hear about your experience and understand your frustration. We appreciate your feedback and have shared it with our team to review. Thank you for bringing this to our attention.
Though the cameras are good the software is NFFP
Although the cameras do take quite good video in all weather conditions, there is one real issue. The android app AOSU is very basic. One of the main failures is that you have to view each event and then download or delete. This makes the cameras useless if unable to downlaod a) The last 24 hours, b) The requested period. The videos are stored on the local hub inside my property yet access is by each individual video. The app needs to be improved, or I will be replacing the system with one that is more customer focussed. I raised this with support over a year ago, with no such improvement made available UPDATE: Their response is exatly the same as over a year go, and are obviously not interested in providing the ability to download multiple videos simultaneously. UPDATE:21/07/26 The response by AOSU regarding the camera type is quite misleading. 1. It is the "android app" that has the issue 2. The app does not download from the camera, but from the hub which contains the SD card. 3. Why have their support previously stated that they are looking into providing the "multiple" feature in the "app" if now they say it is a restriction of the camera model. Which is true??
aosulife.com 回复2026-07-20
Thank you for taking the time to share your detailed feedback. We understand your concerns regarding the Android app experience and appreciate you explaining the issue in such detail. We also understand your questions about the previous communication you received. As we're unable to verify the details of past support conversations or individual cases here, if you still have questions about the information provided or would like further clarification, we encourage you to contact our Customer Support team directly. They will be able to review your case and provide the most accurate information based on your product and previous support history.
Poor camera functions and management of SD card storage
Fundamental functionality to delete the videos captured on memory car is not there. Unbelievable they scam you in marketing as subscription not required and can use local SD. Inve as thin SD cards for all 6 of my Aosu cameras and when SD card full the only functionality is to delete videos one by one! Seriously this a joke having spent over £600 on cameras and SD cards. Until they allow multiple video delete functionality I would highly recommend not to buy Aosu cameras at all. They market them well but reality without paying expensive monthly subscriptions the product functionality is extremely poor.
aosulife.com 回复2026-07-15
Thank you for sharing your feedback. We understand your frustration and appreciate you taking the time to let us know about your experience. Your comments have been noted and will be shared with our team.
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