At aosu, we don’t just create security products; we create peace of mind for families worldwide. As a global leader in smart home security solutions, our mission is to make the most advanced security technology accessible and useful to everyone.
Most reviewers were unhappy with their experience overall. Customers frequently described severe issues with product longevity, mentioning that outdoor cameras stopped working or failed to hold a charge properly after a short period of use. People also experienced frustrating difficulties with technical support and getting proper assistance when hardware failed, leaving many security systems completely unusable.
Some reviewers were happy with the straightforward setup process, reliable wireless range, and the clear video resolution provided by the outdoor cameras. Consumers also noted that the customer support team occasionally resolved hardware issues very swiftly and professionally when they reached out for help.
I don't know what's going on behind their facade, but they constantly forget what the tickets are about and I constantly have to update with details I already gave them. You get a sense of some poor AI behind the scenes.
Their cameras also have poor AI, they are only detecting persons randomly.
AOSU doesn't want to refund the cameras, because I didn't buy them through Amazon.
They don't even want to fully refund the subscription for the cloud storage, that I couldn't use, because they don't record everything they detect to the cloud, but only randomly. So they offered me USD 36 back out of the 120 USD that I paid for the subscription.
The cameras also don't work with any of our Samsung devices, but only older Chinese phones.
The Aosu Life Video Ultra Doorbell Problems No Tech Support
The Aosu Life video ultra doorbell worked fine for the first 11 months. Some minor issues but nothing major. However, this month the doorbell would randomly notify me of movement at the door. Sometimes it would record video and sometimes not. The app was not working properly either as no videos were present and then after closing and reopening the app, the videos would appear.
I contacted tech support and spent about 4 hours back and forth doing this and that to verify the doorbell and app were not working. Support then said they would send out a replacement doorbell as mine is not working. Great but after a week, no doorbell has arrived. I contact support again and they said there was an issue with my address as they sent the doorbell to the wrong address. However, another one would be sent out today. Well that was 3 days ago and when requesting a tracking number they tell me to wait another day.
Support is very poor after the sale. Great product when it works but what good is that with poor tech support.
I DO NOT recommend any product from this company due to such poor tech support.
In November 2023 I purchased an Aosu video doorbell to compliment my CCTV home system. I chose Aosu because it was competitively priced and free from subscriptions. After an easy and user friendly installation I was very impressed with its quality and performance and have come to rely on it more than my CCTV.
In February 2024 the doorbell developed a technical problem. I contacted Aosu customer services for assistance and was pleased when they responded quickly and resolved the issues with my doorbell.
Overall it is refreshingly different to deal with a Company which is equally focused on product quality and it after sales customer services.
I would have no hesitation in recommending Aosu as a provider of quality products and technical support
Just bought the Aosu SolarCam D1 Lite and its in a league of its own. Picture quality is brilliant. I only get minimal light on the side of the house it is located but the solar panel keeps the camera working all day and night without losing any power to the security camera.Well chuffed with all the cameras but this one a game changer. Easy to install, tap "This, that and the other" and your online.
Excellent customer service. Our video doorbell stopped working after around 12 months of working perfectly (it wouldn’t chime). We tried everything we could to rectify it (resets, moving the chime unit, fully charging the unit) but as this wasn’t successful we contacted Aosu for support who offered to replace the doorbell free of charge. We had a new doorbell within two weeks of getting in touch (over Christmas too) and an extended warranty too. I’m very pleased with the service we’ve received.
The Aosus V8S connected with Jurassic Fibre to the premises router and is working just fine, and is working as per expectation other kit I have did not! I have seen that FTTP with other ISP' and FTTP have the same problem? that is, one must make sure that the kit installed can deal with 5G fibre speeds and protocols they are all fixated on 2.4 only. It seems fibre needs 5g not 2.4 and the other kit needs updates to communicate with FTTP routers
Extremely helpful company ,my video doorbell would not connect to wifi ,it was 14 months old and out of warranty. I asked Aosu customer services for help and they were very fast responding. After several attempts to rectify the problem ,Aosu asked me for a copy of my original Amazon recipt,once uploaded they said they would send me a NEW replacement video doorbell FREE OF CHARGE ,my doorbell arrived today and now it is up and running perfectly ,Thank you Aosu for your outstanding customer service ,I highly recomend Aosu products
Really helpful people .My doorbell /camera would not connect…
My doorbell /camera would not connect to internet so using my app contacted AOSU and they were amazing and patient with me .messaged me with advise which unfortunately didn’t work and whithin the day they offered me a replacement .would recommend this product and company to anyone
I recently purchased a dual 2.5/5ghz wireless video doorbell from aosu life via amazon. It would not connect to my dual band vodafone router. The customer services at aosu were extremely helpful giving me options to try. Despite all their efforts and advice it would still not connect. As a result they have sent me a replacement. Excellent customer services, only wish more companies were half as good.
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