Cove

Travis, we’re sorry to hear about the issues you’ve experienced with your outdoor cameras, especially after already having to replace them. We understand how frustrating it is when the cameras aren’t working as expected, particularly when you rely on them to monitor your equipment. We’d like to look into this further and work toward a resolution. We’ve reached out to request some additional information about your account and the cameras. Please reply to our request when you have a chance so we can review your account and make things right.

Shawn, we’re very sorry to hear about your experience and the difficulties you’ve had with your cameras and getting the support you need. We understand how frustrating it must be to have been waiting for a resolution, especially after not receiving the follow-up you were expecting. We take your concerns seriously, and we’d like the opportunity to make this right. A supervisor will reach out to you as soon as possible to review your concerns and assist with the next steps. Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced.

Greg, we’re glad to hear that Dom was able to help resolve your issue. We’ll be sure to share your appreciation with him. Thank you for choosing Cove!

Neo, we’re sorry to hear about your experience, especially after choosing professional installation. We understand how frustrating it is to have camera and door sensor issues immediately after installation, and we appreciate you bringing this to our attention. We’d like the opportunity to review what happened and see how we can help resolve this for you, including addressing your refund request. Please reply to our request for your account information so we can locate your service and investigate the issue directly. We apologize that we didn’t deliver the reliable experience you expected, and we appreciate you sharing your feedback. Once we receive your information, a member of our team will reach out to you to work toward making this right.

Javier, we’re glad to hear that Adrian was able to assist you with removing the smoke detector from your app and help you get a new one at a discounted price. We truly appreciate your kind words and will be sure to share them with Adrian!

customer, we’re thrilled to hear that you found your Cove system to be a great value and that the installation instructions were easy to follow. It’s also wonderful to know our customer and technical support teams provided the customer-focused service you deserve. We truly appreciate your support!

Regan, we’re happy to hear that Mary Grace was able to quickly assist you, provide your order details, and help resolve what was missed. We truly appreciate your kind words and will be sure to share them with Mary Grace!