Cove (covesmart.com) has a 4.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Van was able to help explain exactly what the problem was in under 1 minute unlike how awful the Kami app tech support....they were disrespectful and of no help whatsoever. And even though she couldn't access or help further due to their being different companies she gave me ALOT more useful information and did it in under a minute, unlike the kami support which couldn't answer my questions and just wanted to extend my subscription for a month for free instead of explaining what the issue was. 🤷♀️
J
Jhartley · 1 review · Experienced 2026-08-11 ·
★★★★★
Jayne was very professional and…
Jayne was very professional and answered all of my questions. Fantastic service!
K
Keith Brown · 2 reviews · Experienced 2026-08-11 ·
★★★★★
Very patient and knowledgeable…
Very patient and knowledgeable technician. Really appreciate all the help with my doorbell cam and adding a secondary contact.
H
House · 1 review · Experienced 2026-08-11 ·
★★★★★
Sensor Troubleshooting
Adrian did a good job on helping connect my front door sensor
Adrian was patient and walked me through my camera set up and linked my motion sensors and key fobs. He helped me see everything on my hub. I couldn’t be more grateful for his knowledge and kindness
Adrian was patient and walked me through the entire set up process. He knew exactly what the issues were and anticipated new ones. With Adrian’s help I was able to check all of my security cameras and link them to my hub. Seriously could not have done this without him. He is a gem. You need to clone him he makes your company great. Thank you Adrian 🩷
T
Travis · 4 reviews · Experienced 2026-07-21 ·
★★★★★
I am very disappointed in the quality…
I am very disappointed in the quality of the outdoor cameras. I've had the system 5 months and we're already having to replace them twice. I had to replace them 2 week's ago because they were malfunctioning. I just received the replacement's and now neither one of them are holding a charge. I have equipment that I use these cameras for, but they don't work. We shouldn't have to pay for service that we're not receiving.
Reply from Cove2026-08-11
Travis, we’re sorry to hear about the issues you’ve experienced with your outdoor cameras, especially after already having to replace them. We understand how frustrating it is when the cameras aren’t working as expected, particularly when you rely on them to monitor your equipment. We’d like to look into this further and work toward a resolution. We’ve reached out to request some additional information about your account and the cameras. Please reply to our request when you have a chance so we can review your account and make things right.
Cannot get support to help!
Outdoor cameras won’t charge.
One camera shows 100% charge but motion doesn’t work. Indoor cameras only work when they want too..
I’m unable to get any support to help me with this issue. My outdoor cameras won’t charge, and one of them shows 100% charge, but it doesn’t work. On the other hand, my indoor cameras only work when they feel like it.
The system is junk! Buyer beware!
Been trying to get a refund but can’t get anywhere with Cove!
Customer service just talks over you. They never get back in touch. I’ve been waiting over a week for a solution.
Their tech support say they don’t know why the system doesn’t work, but they will get back to me. Never heard back.
Reply from Cove2026-08-11
Shawn, we’re very sorry to hear about your experience and the difficulties you’ve had with your cameras and getting the support you need. We understand how frustrating it must be to have been waiting for a resolution, especially after not receiving the follow-up you were expecting.
We take your concerns seriously, and we’d like the opportunity to make this right. A supervisor will reach out to you as soon as possible to review your concerns and assist with the next steps.
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
c
customer Susan · 2 reviews · Experienced 2026-08-11 ·
★★★★★
Mark was very professional and friendly…
Mark was very professional and friendly and was able to answer my questions quickly.
that we worked on monitor and my bill is not due til 28th of aug
C
Corndog · 1 review · Experienced 2026-08-11 ·
★★★★★
Cove wid da gritty
Bruh got me up and on fleek wit it. Bruh was nice wit the flow and we ain’t have to catch hands. Peek OP service
M
Mida · 2 reviews · Verified · Experienced 2026-07-25 ·
★★★★★
My mother who is in her late 80's…
My mother who is in her late 80's accidentally forgot to turn off the "away" alarm & didn't have her cell on her at the time. Thanks to the wonderful watchful eyes of Cove.... the police showed up within minute's. Such a huge relief knowing that Cove has my house covered with an amazing security blanket. The employees are very informative & friendly. I highly recommend Cove to keep you & your property safe.
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Greg Horn · 2 reviews · Experienced 2026-08-10 ·
★★★★★
Dom was great and help with my issue.
Reply from Cove2026-08-10
Greg, we’re glad to hear that Dom was able to help resolve your issue. We’ll be sure to share your appreciation with him. Thank you for choosing Cove!
We paid for a professional installation. Our home is just under 2,000 sq ft. By the very next day, only one of the four outdoor cameras would load on our iPhones, and none of the door sensors registered when opened or closed. I’m requesting a refund and returning to Xfinity.
Reply from Cove2026-08-10
Neo, we’re sorry to hear about your experience, especially after choosing professional installation. We understand how frustrating it is to have camera and door sensor issues immediately after installation, and we appreciate you bringing this to our attention.
We’d like the opportunity to review what happened and see how we can help resolve this for you, including addressing your refund request. Please reply to our request for your account information so we can locate your service and investigate the issue directly.
We apologize that we didn’t deliver the reliable experience you expected, and we appreciate you sharing your feedback. Once we receive your information, a member of our team will reach out to you to work toward making this right.
I am very please with Mr. Adrian assistance. He help remove the smoke detector from my app and help me get a new one at a discounted price
Reply from Cove2026-08-10
Javier, we’re glad to hear that Adrian was able to assist you with removing the smoke detector from your app and help you get a new one at a discounted price. We truly appreciate your kind words and will be sure to share them with Adrian!
The Cove system I bought was by far the best deal. The install instructions were easy to follow & the customer & tech support customer focused
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Reply from Cove2026-08-10
customer, we’re thrilled to hear that you found your Cove system to be a great value and that the installation instructions were easy to follow. It’s also wonderful to know our customer and technical support teams provided the customer-focused service you deserve. We truly appreciate your support!
Mary Grace was very helpful, quick easy responses, was able to show me my exact ordering information and helped me get something I missed on my end.
Reply from Cove2026-08-10
Regan, we’re happy to hear that Mary Grace was able to quickly assist you, provide your order details, and help resolve what was missed. We truly appreciate your kind words and will be sure to share them with Mary Grace!
