Cove (covesmart.com) has a 4.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What people say
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Michael James · 1 review · Experienced 2026-08-08 ·
★★★★★
Resolution to missing item
I realized I my system was missing a component from my initial order. A short conversation, and picture verification of what I had received, and the missing piece was shipped immediately. Great customer service, swift resolution. They even sent a link on how to add the missing item to the system! So far, things are looking great!
Reply from Cove2026-08-10
Michael, we’re glad our team was able to quickly verify the missing component, get it shipped out, and provide instructions to help you add it to your system. We’re happy we could make the process easy and provide a swift resolution. We truly appreciate your kind words and support!
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MARI · 2 reviews · Experienced 2026-08-06 ·
★★★★★
I have had Cove for over a year now and…
I have had Cove for over a year now and let me save you a lot of gray hairs….They are the ABSOLUTE WORST home security company on the market. Trust me….you will go through a lot of headaches with them. Their customer service is horrendous, their equipment malfunctions all the time, and they DO NOT let you pay your bill with any options other than the ACH method. The worst part, there is a looooooong lag between the time your equipment picks up movement and the time you get a notification. What’s the point??!!!Truly the bottom of the barrel when it comes to home security systems. You get what you pay for.
Reply from Cove2026-08-07
Mari, we're sorry to hear about your experience. We understand how frustrating it can be to experience equipment issues and feel that we've fallen short in providing the level of service you expected. This is not the experience we want for our customers.
We'd appreciate the opportunity to review your account and better understand what happened. Please reply to our request for your account information so we can investigate your concerns and see what we can do to make things right.
The gentleman that helped us to continue setting up our upgraded panel was exceptional. He was so patient with our issues. He handled each problem beautifully. Several of our vendors did not transfer to the new panel. We were able to get a door, 6 windows, and a motion detector paired to your system. We appreciate his kindness, knowledge, and professionalism.
Reply from Cove2026-08-10
Tracey, we’re thrilled to hear that Grey was able to assist you with your system upgrade and patiently work through each issue with you. We truly appreciate your kind words about his knowledge and professionalism. We’ll be sure to share your feedback with Grey and the team!
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Matthew · 1 review · Experienced 2026-08-06 ·
★★★★★
The equipment is terrible and slow
The equipment is terrible and slow. Even with 1gb fiber and the doorbell not being more than 20 feet from the router it takes so long to load and by the time it loads nobody is there. Same can be said for all the other cameras, but they are further than 20 feet away. They say cancellation is easy but it isn't and then they charge you to cancel.
Reply from Cove2026-08-07
Matthew, we're very sorry to hear about your experience with both your equipment and the cancellation process. This is not the level of service we want our customers to receive. We'd appreciate the opportunity to review your account, better understand what happened, and see how we can make things right. Please reply to our request for your information so a member of our team can reach out to assist you. We look forward to speaking with you and addressing your concerns.
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David Blackburn · 1 review · Experienced 2026-08-07 ·
★★★★★
I purchased a system after asking if…
I purchased a system after asking if door bell camera would work with my existing door bell and was told yes , installed and found out it would not. Called and asked to trade for an outside camera because they had told me it would work and was told I would have to pay the difference. I asked to speak with a supervisor and was denied. I am disappointed needless to say I had to fix mounting holes in my door frame, have a door bell camera that will not work my door bell and am out the money that I paid for it. Customer service is not acceptable!!!!
Reply from Cove2026-08-10
David, we’re sorry to hear about your experience. We’d appreciate the opportunity to review the details and make this right. Please reply to our request for information so we can locate your account and assist you directly.
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Chris M - Michigan · 1 review · Verified · Experienced 2026-08-06 ·
★★★★★
Adrian provided great clear assistance…
Adrian provided great clear assistance in setting up my system. Very personable and patient service! Installation was a breeze :)
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Amit · 1 review · Verified · Experienced 2026-08-06 ·
★★★★★
Great customer service
Extremely helpful staff and always ready to work with the customer and help them. Adrian was patient to help with the installation. Beth has been amazing throughout helping with the equipment buying process and following up to help with the install.
Employee know products,are very friendly,they have solutions for my concerns,professional customer service,iam happy whit this company,I recommend this company,very good price.
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Helen · 1 review · Experienced 2026-08-06 ·
★★★★★
Agent was so helpful.
Niljean was so very helpful. And Shaine was wonderful...helping me out yesterday! LOL
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Crystal Thomas · 2 reviews · Experienced 2026-08-06 ·
★★★★★
I was having trouble processing a…
I was having trouble processing a payment for updated equipment for my account. Mary Joy was not only able to process the payment, used my account credits and waived the shipping fee as well. She was so prompt and quick
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Dan · 1 review · Verified · Experienced 2026-08-06 ·
Customer service directions were clear, friendly and calmly presented.
I would recommend Cove to others as so have used them for many years!
Reply from Cove2026-08-05
Julie, Thank you so much for your kind words and for being a loyal Cove customer for so many years! We're delighted to hear that our team provided clear, friendly, and calm guidance throughout your experience. Your recommendation means the world to us, and we truly appreciate your continued trust and support. We look forward to serving you for many more years to come!
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David George · 2 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
From the start
From the start, The communication, the packaging, instructions and ease of setup were all great. Had system fully installed and up and running in only couple of hours. Really painless. Thank you.
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customer · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Customer service
Adrian gave clear, calm, professional and friendly direction. His customer service was top notch and helpful!
Great service during our recent system/panel upgrade.
We have upgraded our system to the new panel. We called 3 times with questions regarding reattaching all doors and windows, setting up new apps, and ordering a 2nd panel so we can hear when people enter the house. Each call was handled professionally and with excellent knowledge to answer our questions. Thank you for great support.
