Mark was very understanding and…
Mark was very understanding and helpful. He was also very pleasant and caring at the same time. Thank you!
About Cove
Data updated- Website
- covesmart.com
- Category
- Home Services
- Location
- United States · Draper
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 100% (20/20)
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Is Cove legit?
Cove (covesmart.com) has a 4.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What people say
Mark was so helpful
Mark was so helpful. He was pleasant and extremely helpful.
Reply from Cove2026-07-31
Asibelua, we're so glad to hear that Mark was pleasant and extremely helpful during your experience. We'll be sure to pass along your kind words to him—they'll mean a lot. We truly appreciate your support and look forward to assisting you again in the future!
Customer service rep Jamal
Customer service rep Jamal understood exactly what I needed and was able to offer me a better option than what my expected outcome was.
Reply from Cove2026-07-31
Shanel, we're so pleased to hear that Jamal understood exactly what you needed and was able to provide an even better solution than you expected. Delivering knowledgeable, personalized service is what we strive for, and it's great to know Jamal exceeded your expectations. We'll be sure to share your kind words with him. Thank you for choosing us, and we look forward to helping you again in the future!
Mark is Amazing
Mark was a very skilled and knowledgable customer service technician. He took time, listened to my issue, and understood my level of technical abilities (which is extensive), and we came to a solution much quicker than someone who just follows a script. His communications skills were amazing and I would hire him for any technical service position.
Reply from Cove2026-07-31
Stephen, we're delighted to hear about your experience with Mark. It's wonderful to know that he took the time to understand both your technical issue and your level of expertise, allowing him to provide an efficient, personalized solution rather than a one-size-fits-all approach. Your kind words about his communication skills and professionalism mean a great deal, and we'll be sure to share your feedback with him. Thank you for your support, and we look forward to assisting you again whenever you need us!
Responsive
Very helpful
Reply from Cove2026-07-31
Preslley, we're delighted to hear that you found our team responsive and very helpful. We truly appreciate your kind words and look forward to assisting you again whenever you need us!
Quite pleased
Michael was very helpful and was able to get exactly what I needed. I have had nothing but exceptional customer service with Cove.
Reply from Cove2026-07-29
Buck, we're so glad Michael was able to get you exactly what you needed. We truly appreciate your kind words and are grateful to have you as part of the Cove family.
Adrian was very patient and solved all…
Adrian was very patient and solved all my problems quickly and efficiently as well as being very nice!!
Reply from Cove2026-07-31
Jacquelyn, we're thrilled to hear that Adrian was able to resolve all your concerns quickly and efficiently while providing such patient and friendly service. We'll be sure to share your kind words with Adrian—they'll be delighted to know they made such a positive impression. We truly appreciate your support and look forward to helping you again in the future!
Phenomenal Customer Service
Great customer service experience from start to finish! Highly recommended!
The ease of use and the professionalism…
The ease of use and the professionalism of my representative Geraldine.
Reply from Cove2026-07-29
Tony, we're glad you found the process easy and appreciated Geraldine's professionalism. We'll be sure to share your kind words with her!
Loved Cove at first but they have a…
Loved Cove at first but they have a fundemental flaw my base unit stopped working I was unable to order a new base unit unless I open up a brand new account and ordered all new parts because I did not sign up for monthly monitoring So I have a home system that is basically useless. This policy is so assinine
Reply from Cove2026-07-28
Granville, we're sorry to hear about your experience and understand how frustrating it must be to have a system you can't use because of a faulty base unit. This isn't the experience we want for our customers. A supervisor will be reaching out to you as soon as possible to discuss your situation and work towards a resolution. We appreciate your patience and the opportunity to make this right.
Adrian was really patient and helpful…
Adrian was really patient and helpful in setting up my Cove Security system. He helped me reconfigure all the sensors previously existing in the home. Took a hot my feedback regarding the issue that I was having with plugging the power cable into the hub. It’s not intuitive and maybe inscribing the letters POWER next to the port will help future users. Looking forward to the security provided by having Cove. Thanks again Adrian.
Reply from Cove2026-07-29
Vikram, we're glad Adrian was able to help you get your system set up and reconfigure your sensors. We also appreciate your feedback about the hub's power port—we'll be sure to share it with our team. Thanks for choosing Cove!
Mary Joy did an excellent job!!!
Mary Joy did an excellent job!!!! Very helpful and great customer service. 5 ++++ star
Reply from Cove2026-07-27
Marvin, we're thrilled to hear Mary Joy provided such helpful service and a great customer experience. We'll be sure to share your kind words with her. We truly appreciate your support!
Awesome
Mary Jay was great! Was very helpful and even removed a small increase on the account.
trouble with my initial order
I had trouble with my initial order and Mary Joy took the time to work thru it and find resolution. Great customer experience.
Reply from Cove2026-07-27
Jeff, we're glad Mary Joy was able to work through the issue with your initial order and find a resolution. We appreciate your kind words and are happy to hear you had a great customer experience!
Great customer service
Great customer service Adrian was attentive, patient and helped me address my issue
Reply from Cove2026-07-29
Natalie, we're delighted to hear that Adrian provided attentive and patient service while helping to resolve your issue. We'll be sure to pass along your kind words; they'll mean a lot to him. We truly appreciate your support and look forward to assisting you again whenever you need us!
The young man was very patient and…
The young man was very patient and calm. Very knowledgeable and understanding. He made sure everything was working properly before we hung up
Reply from Cove2026-07-27
Mary, we're glad our representative was patient, knowledgeable, and made sure everything was working properly before ending the call. We appreciate your kind words and your support!
Quick and knowledgeable support!
Joseph was quick to understand my problem and efficiently solved it, thank you!
I was in need of knowing how to set the…
I was in need of knowing how to set the alarm without a delay after armed and found out the sensors weren’t working - Adrian was awesome making sure the sensors were reset and tested the system without an entry delay. He was so patient and answered all my questions.
Reply from Cove2026-07-27
L Druann, we're glad Adrian was able to reset your sensors, test your system, and help you set it up the way you wanted. We appreciate your kind words and are happy he was able to answer all your questions. Thanks for choosing us!
Doesn’t have to select too many options…
Doesn’t have to select too many options and didn’t have to wait long to get to speak to a live person, not a machine. Issue was solved easily. Staff was courteous and knowledgeable.
Reply from Cove2026-07-27
Salina, we're glad you were able to reach a live representative quickly and that your issue was resolved with ease. We appreciate your kind words about our team's courteous and knowledgeable service. Thanks for your support!
Mark was very professional and patient…
Mark was very professional and patient when helping me to to troubleshoot issues with my solar camera! I apologized to him for expending 32 minutes of his life that he cannot get back! Great customer service! Problem solved!
Reply from Cove2026-07-27
Cheryle, we're so glad Mark was able to patiently troubleshoot your solar camera and get the issue resolved. We'll be sure to pass along your kind words to him. Thank you for your support—we're always happy to help!