Cove (covesmart.com) has a 4.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
First time user, everything is great so far. Needed an additional indoor camera, and got what I needed
customer, we're glad to hear your experience has been great so far and that you were able to get the additional indoor camera you needed. We appreciate your support and look forward to serving you in the future!
Well I was so excited to get my Cove upgrade set up and the windows and doors connected that I forgot to add the smoke/carbon dioxide detectors and key fabs to the system so I had to call back and Mark help me out quickly and double check my system and sent me a how to guide just in case. I have been with Cove for a long time and I enjoy the security service and the customer service , top notch , very helpful and quick to solve the problem.
Steven, we're glad Mark was able to quickly help you add your smoke and CO detectors and key fobs, double-check your system, and provide a helpful guide. We truly appreciate your continued support and are grateful to have you as a long-time customer!
Adrian was great to deal with and very knowledgeable. Took the time and went through each sensor to make sure that each one was functioning properly and that each one was sending a strong signal back since swapping over to connect. Have not had anybody take the time and complete that with us. He also took the time and walked us through the app on how to add and remove sensors. Hope if I ever have to call back in and get support that I am lucky enough to get Adrian again.
Jason, we're so pleased to hear Adrian took the time to thoroughly check each sensor, ensure everything was working properly, and walk you through the app. We'll be sure to share your kind words with him. We truly appreciate your support!
Service rep made my concerns important and corrected the issue
Agent was great... answered all my questions and more. Quick turnaround on resolution of issues.
Christopher, we're glad our agent was able to answer all your questions and resolve your issues quickly. We appreciate your feedback and your support!
I almost cancel purchased equipment due to $ difference between installation advertised but Thomas pointed me on how to actually book installation directly from their website and now the actual installation price is exactly as advertised.
G, we're glad Thomas was able to help you find the correct installation booking process and ensure you received the advertised installation price. We appreciate your feedback and are happy everything worked out!
He was very helpful answering my questions
I needed to disconnect two cameras, cause they were not working. They were the solar powered cameras and a gentleman that helped me took his time and was very patient and I think Mark for that.
Norman, we're glad Mark was able to patiently walk you through disconnecting your solar cameras and make the process easy to understand. We'll be sure to share your feedback with him. Thanks again for choosing us!
He did a excellent job explaining what to do.
Answered all questions and resolved the setup issue I was experiencing quickly and to my 100% satisfaction.
Tech are very professional and have patience.
Mark S. was super-helpful and seemed to value my time. He expertly guided me through a touch panel reset and cellular connection test. It took just a few minutes and my system connection was restored.
Angel, we're glad Mark S. was able to quickly restore your system connection and provide the professional, efficient support you deserved. We'll be sure to share your kind words with him. We appreciate your support!
What a great job Maria has done for me twice now. She has seasoned experience, when I don't like an answer from another service coordinator, I always ask for Maria and she always supplies the solution. Thanks Once Again Maria, Sincerely Maureen
Maureen, we're delighted to hear that Maria has consistently provided you with the knowledgeable and dependable support you've come to trust. It's incredibly rewarding to know that her experience and dedication have made such a positive impact on your experience. We'll be sure to share your kind words with Maria—she'll truly appreciate your recognition. Thank you for your continued trust in Cove, and we're always here whenever you need us!
I feel ripped off, I was told with me traveling and your equipment malfunction and I had to travel over the weekend I couldn't have technically until a week later,i asked Mike was i going to be reimbursed for that time and was told no,I've been with Brinks for 13 years so I asked to cancel. I also asked to have it canceled last month and was charged the monthly payment, now being told I will be charged until November, i only signed the remote signed papers today 7/20/2026,didn't ask to be renewal before
Albert, we're sorry to hear about your experience and understand your frustration. We'd like the opportunity to review your concerns regarding the equipment issue, billing, and your cancellation request. Please reply to our request for additional information so we can locate your account and have a supervisor review your case. We'll investigate everything you've shared and follow up with you directly.
Dominick was awesome at helping me resolve an issue quickly. I also love my Cove system and wouldn’t trade it for anything else.
Jennifer, we're thrilled to hear that Dominick was able to resolve your issue quickly and provide you with a great support experience. It's especially wonderful to know how much you love your Cove system—that truly means a lot to us! We'll be sure to share your kind words with Dominick. Thank you for being a valued customer, and we're always here if you need anything in the future!
Joseph quickly responded to my question and was kind.
Very accommodating. Helped resolve my issue almost immediately upon asking. Thank you Joseph and Cove for such a phenomenal experience and staff.
Dominate, we're delighted to hear that Joseph was so accommodating and able to resolve your issue almost immediately. Providing prompt and exceptional service is what we strive for, and we're thrilled you had such a phenomenal experience. We'll be sure to share your kind words with Joseph and the rest of the team. Thank you for choosing Cove—we're always here whenever you need us!
I appreciate the quick response to my questions, by a real person! Response time to alarms has always been very fast as well, and the person stays on the line until the issue has been addressed. It gives me great peace of mind.
Lois, we're so glad to hear that you've had a great experience with our customer service team. Providing prompt support from a real person and responding quickly to alarms are top priorities for us. It's especially rewarding to know that our team's commitment to staying with you until everything is resolved gives you peace of mind. Thank you for trusting Cove—we truly appreciate your support and are always here whenever you need us!
COVE is always there for you and the representative was very knowledgeable.
203 reviews matching