Thomas was great walked me through the…
Thomas was great walked me through the entire set-up made it really easy for the new system.
About Cove
Data updated- Website
- covesmart.com
- Category
- Home Services
- Location
- United States · Draper
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 100% (20/20)
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Is Cove legit?
Cove (covesmart.com) has a 4.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What people say
Joseph was awesome in helping me…
Joseph was awesome in helping me troubleshoot my problems.
Reply from Cove2026-07-17
Abel, we're glad Joseph was able to help troubleshoot your issue and provide the support you needed. We truly appreciate your feedback and your support!
Patience of the representative was…
Patience of the representative was appreciated.
Customer service agent Rica top notch
Customer service agent Rica was a pleasure to work with. Had called in twice about system upgrades. Rica handled my call both times and was outstanding both times. She listens and answers questions with proper intent and what’s good for the customer. Rica is a great service agent, which is hard to find in today’s business world. Best regards, Chris
Excellent customer service
When I first started using Cove…
When I first started using Cove customer service was great but within the last 6 months or so, there has been a huge decline. Very frustrating to say the least. Especially when it is something as important as the security of your house.
Reply from Cove2026-07-15
Lisa, we're truly sorry to hear we've let you down, especially when it comes to something as important as your home's security. We want to make this right, and a supervisor will be reaching out to you as soon as possible to discuss your concerns and help find a resolution.
Niljean was very knowledgeable
Niljean was very knowledgeable, patient and kind. He explained exactly what to do and verified everything on my account to make sure it was accurate . Amazing customer service & communication skills
Reply from Cove2026-07-17
Corinna, we're so glad to hear Niljean provided knowledgeable, patient, and kind service while ensuring everything on your account was accurate. We'll be sure to share your kind words with him. We truly appreciate your support!
great help!!
great help, very patient with me and all of my questions.
I would not recommend COVE Security…
The system itself was incredibly frustrating. The hub constantly disconnected, making the system unreliable, and the batteries in the door/window sensors only lasted a couple of months before needing to be replaced. I expected a security system to provide peace of mind, but instead it required constant attention and maintenance. The worst part, however, has been the customer service. I have attempted to cancel my service three separate times, yet COVE continues trying to charge my credit card. The cancellation process has been unnecessarily difficult, and it's unacceptable that I still have to deal with unauthorized billing attempts after repeatedly requesting to end my service. Between the unreliable equipment, frequent battery replacements, and terrible cancellation experience, I absolutely would NOT recommend COVE Security.
Reply from Cove2026-07-15
Ladonna, we're truly sorry for your experience and sincerely apologize for the frustration you've faced with both your system and the cancellation process. Your concerns are important to us, and a supervisor will be reaching out to you as soon as possible to review your account and help resolve this matter. Thank you for bringing this to our attention.
Two Great Experiences in a Row!
Mish was great! Straight to the point and quick service! If I could speak to. R (Romeo) helped me the last time and he was great as well!
Reply from Cove2026-07-17
Deliliah, we're thrilled to hear you've had two great experiences with Mish and Romeo. We'll be sure to share your recognition with both of them. We truly appreciate your support and look forward to continuing to serve you!
Representative was knowledgeable and…
Representative was knowledgeable and patient
Niljean was responsive and solved the issue
Niljean was responsive. She made sense of my problem and made sure it was taken care of. Thank you so much.
Dominic helped me connect my…
Dominic helped me connect my touchscreen to my hub fast without any problems
Michael did a perfect job helping us
Michael did a perfect job helping us Thank you
I had i need it was served and with…
I had i need it was served and with someone who wrote clearly professionally and and more or less timely given the means of communication
Satisfied 3+ Year Customer
I have been with Cove for over three years. The few issues I have had with them, they have resolved to my satisfaction. The rep I spoke with today was friendly, patient, and knowledgeable. I would prefer if the call center were not outsourced overseas, as it can be rather difficult to communicate with the reps. However, I understand this helps mitigate cost. If you gave me the option to pay more monthly to speak with a US-based rep, I would.
Reply from Cove2026-07-17
Curt, thank you for being a loyal Cove customer for over three years! We're glad to hear our team was able to resolve your concerns and provide friendly, knowledgeable support. We also appreciate your honest feedback and will be sure to share it with our team. Thank you for your continued trust!
We’ve had Cove for 4+ years and love…
We’ve had Cove for 4+ years and love it. We called today to inquire about upgrading our security system. The representative was extremely knowledgeable and helpful. Great product and exceptional customer service!
Reply from Cove2026-07-17
Melia, Thank you for being a loyal Cove customer for over four years! We're thrilled to hear you love your system and that our team provided knowledgeable and helpful service during your upgrade inquiry. We truly appreciate your kind words and continued support!
Niljean was awesome!
Niljean was patient and helpful. Great help!
Very helpful
Thomas was very friendly and professional
Thomas was very friendly, professional and patient guiding me through the install of my new Cove Doorbell Camera. He guided me through each step methodically. Thanks Thomas, for the great instructions and guidance!