Cove (covesmart.com) has a 4.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
I wrote my first review at 3 stars. I am changing it to 5 because although I still feel the same way about the cameras. Lyn Tunguia From cove customer service contacted me, and although I ended up returning my equipment, she worked with me and we tried several different ways to make the system work. Honestly, I’m sad that it didn’t work for me because Cove customer service and lyn has been impressive.
The outdoor cameras do not adjust side to side so you have to hang them pointing straight forward, not an issue until the gutter is in the way The touch screen is unable to view all cameras in split screen with continuous monitoring. The touch screen is small that you will not see any details in the cameras from any distance. The only way they even let you use the cameras with the app is if you sign up for monthly service. Cameras do not zoom. Customer service is very helpful and install is super simple. That’s the only reason I am giving three stars. The system itself I highly doubt I will keep it. My only reason for want the system was for the camera use. Very disappointed in the performance of the system.
Reply from Cove2026-07-13
Brian, thank you for your feedback. We're glad to hear you had a positive experience with our customer service and installation.
We're sorry the cameras didn't meet your expectations. A supervisor will review your concerns and reach out to you as soon as possible.
The turn-around period and the excellent service rendered.
M
MADPAOLO · 3 reviews · Experienced 2026-07-11 ·
★★★★★
Wi-Fi Problems? Buy New Cameras!
After moving, I couldn't reconnect my cameras to my new Wi-Fi.
Customer support was completely unhelpful and only MADE THINGS WORSE!
Instead of fixing the problem, they told me my cameras were out of warranty and that I HAD TO BUY NEW ONES!. I canceled my service immediately.
Worst customer service I've ever experienced.
Reply from Cove2026-07-13
Madpaolo, we're sorry to hear about your experience. We'd like the opportunity to review what happened.
Please reply to our request for your account information so a supervisor can review your case and reach out to you as soon as possible.
c
customer · 3 reviews · Experienced 2026-07-08 ·
★★★★★
Beware: Continued billing after cancellation without consent
Beware: Continued billing after cancellation without consent
I have been a long-time customer of Cove Security, but my recent experience has been incredibly disappointing. Five months ago, I called to cancel my service. I assumed it was taken care of, but I recently noticed I was still being charged full price every month.
When I called to resolve this and request a refund, they refused. Their reasoning is highly questionable: they claim that when they called me back to offer a retention discount ($10/mo), I told them I was too busy to talk. While it is true I was busy and couldn't talk, I never gave them permission to keep my account active. Instead of honoring my original cancellation request, they presumed that my lack of time to talk meant I wanted to continue paying full price.
Cove can verify from their end that I haven't even used the system in five months. Be very careful with this company and monitor your statements closely if you try to cancel.
7/14/26. I sent Cove the requested information directly yesterday and I am waiting to hear back. I will update the outcome if it changes.
Reply from Cove2026-07-13
Hi, we're truly sorry to hear about your experience and understand how frustrating this situation must be. This is not the level of service we strive to provide for our customers.
Unfortunately, we're unable to locate your account based on the information available in your review, so we're unable to investigate the details further here. We'd like the opportunity for a supervisor to review your concerns thoroughly.
Please email to: [email protected]) with the name on the account, the phone number associated with the account, and any additional details about your cancellation request. A supervisor will review your case and reach out to you as soon as possible.
We appreciate you bringing this to our attention and hope to have the opportunity to make this right.
Simply haven’t stopped having issues. Have had the system for MAYBE 6 months. Cameras won’t open on the app. Wired and wireless. Biggest waste of money.
Reply from Cove2026-07-10
Jessica, we're sorry to hear about your experience and understand how frustrating it is to have ongoing issues with your cameras and app. Please reply to our request for your account information so our team can investigate the issue, work with you to resolve it, and make things right.
The customer service rep, ADRIAN was prompt, notified of when I needed to be placed on hold, holds were not very long, agent was patient although I was pessimistic on when agent couldn't hear me earlier as some agents if unsure how to handle a call or if it's too technical, there's always the "Hey can't hear You, end call method" but this agent must really could not hear me and called back almost immediately. Upbeat communication and agent managed the technical request with verifications and efficiency.
Reply from Cove2026-07-10
Matthew, we're delighted to hear Adrian provided prompt, professional, and efficient support while keeping you informed throughout the call. It's wonderful to know his patience, upbeat attitude, and commitment to resolving your technical issue made such a positive impression. We'll be sure to share your kind words with Adrian. Thank you for choosing Cove!
