Dominick was great
Dominick was great. Very speedy! Thank you so much!
About Cove
Data updated- Website
- covesmart.com
- Category
- Home Services
- Location
- United States · Draper
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 100% (20/20)
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Is Cove legit?
Cove (covesmart.com) has a 4.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What people say
Great customer support!
Totally satisfied in dealing with cove…
Totally satisfied in dealing with cove customer support
He was very knowledgeable and took care…
He was very knowledgeable and took care of my issues quickly.
Your team was excellent
Your customer service team were friendly and helpful. They solved my issue. My panel that failed is going to be replaced at no charge.
Finall got my inability to login…
Finall got my inability to login resolved
GREAT HELP AND PATIENCE WITH ME GETTING…
GREAT HELP AND PATIENCE WITH ME GETTING EVERYTHING SET UP WITH THE NEW UPDATED SYSTEM.
Reply from Cove2026-07-10
Eirinn, we're so glad to hear you had a great experience getting your new system set up. We appreciate your kind words and are happy our team could provide the patience and support you needed. Thank you for choosing Cove!
Did a wonderful job took care of my…
Did a wonderful job took care of my issues and was able to lower my monthly bill thank you so much
Kevin was very helpful and patient to…
Kevin was very helpful and patient to process my payment and helped me reset password. I'm very satisfied with the results and appreciated it.
Panel Woes
Niljean Helped me get my panel back to working after 4 days of it being down! She is a rockstar!
Reply from Cove2026-07-10
Heather, we're so glad Niljean was able to get your panel back up and running after those frustrating four days. We'll be sure to share your kind words with her; she'll be thrilled to hear she's your rockstar! Thank you for choosing Cove.
Efficient customer service
Quick and easy
I am beyond excited about Cove❣️
I am beyond excited about Cove❣️ My sales associate Maria M was so patient with me as I stretched out My buying a system over several weeks and she was beyond patient and kind and willing to take however long to assure me what I was buying was exactly what I wanted and needed. Thanks again Maria M you are phenomenal.
Reply from Cove2026-07-10
Chris, we're thrilled to hear you're excited about your new Cove system. We'll be sure to share your wonderful feedback with Maria M, she'll be delighted to know her patience, kindness, and dedication made such a positive impact. Thank you for choosing Cove, and welcome to the family!
My touchpad stopped working
My touchpad stopped working, so I contacted COVE Support for assistance. Adrian, a COVE support specialist, patiently walked me through a series of troubleshooting steps to determine that the device was no longer functioning properly. After confirming the issue, he promptly arranged for a replacement touchpad to be sent. I would like to express my appreciation for Adrian's professionalism, patience, and helpfulness throughout the entire process. He made the experience smooth and efficient, and I am very grateful for his excellent customer service.
Reply from Cove2026-07-10
Minh, we're sorry your touchpad stopped working, but we're delighted to hear that Adrian provided the professional, patient, and efficient support you deserved. We'll be sure to share your kind words with him. We truly appreciate your trust in Cove and are always here if you need anything in the future!
Mary Joy was extremely helpful!
Mary Joy was extremely helpful and understood my problems perfectly. She wasted no time in arranging to send me a replacement. Truly service above and beyond!
Reply from Cove2026-07-10
Al, we're thrilled to hear that Mary Joy was able to understand your concerns and quickly arrange a replacement for you. We'll be sure to share your wonderful feedback with her, it will mean a lot. We truly appreciate your support and are grateful for the opportunity to assist you!
Quick & clear answers
Quick & clear answers. Greatly appreciated Mary Joy's help!
Reply from Cove2026-07-10
Rebecca, we're so glad Mary Joy was able to provide quick, clear, and helpful support. We'll be sure to share your kind words with her. We truly appreciate your support and thank you for choosing Cove!
Great customer service assistance…
Great customer service assistance problems resolved very quickly
Terrible company
Terrible company. Need to have subscription to use cameras. This was not conveyed to me at the time of purchase. Very bait and switch tactic. I will endeavor to let as many people as I can about this dishonest company.
Reply from Cove2026-07-07
Lowell, we're sorry to hear about your experience and understand how frustrating this has been. We sincerely apologize if the subscription requirements were not clearly explained during the purchase process. Your feedback is important to us, and we'd appreciate the opportunity to address your concerns. A supervisor will be reaching out to you as soon as possible to learn more about your experience and do everything possible to make things right.
The agent on Chat wasn't too helpful
The agent on Chat wasn't too helpful. I called and talked to a real person and got the information I needed
Reply from Cove2026-07-08
Logan, we're sorry to hear that your chat experience didn't meet your expectations, but we're glad our phone representative was able to provide the information you needed. We appreciate you sharing your experience and will use your feedback to help improve our chat support. Thank you for choosing Cove Security!
Support
Jamal helped me understand how to set the cameras. He was very patient and professional
Reply from Cove2026-07-08
James, we're glad to hear Jamal provided patient and professional support while helping you set up your cameras. We appreciate your kind words and thank you for choosing Cove Security!