Very good communication and helped me…
Very good communication and helped me resolved my problem
About Cove
Data updated- Website
- covesmart.com
- Category
- Home Services
- Location
- United States · Draper
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 100% (20/20)
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Is Cove legit?
Cove (covesmart.com) has a 4.6 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What people say
Prompt response from customer service…
Prompt response from customer service and instructions that were easy to follow to fix my issue
Reply from Cove2026-07-22
Elaine, we're so glad to hear that our team responded promptly and provided clear, easy-to-follow instructions to help resolve your issue. We appreciate your kind feedback and are always here to assist whenever you need us. Thank you for choosing us!
Mary Grace was very responsive and…
Mary Grace was very responsive and helpful. Very happy with the service that she provided.
Reply from Cove2026-07-22
Cliff, we're delighted to hear that Mary Grace was responsive and helpful, and that you were very happy with the service she provided. We'll be sure to share your kind words with her—they'll truly make her day. Thank you for choosing us, and we're always here whenever you need assistance!
Mary Joy was very helpful
Mary Joy was very helpful! Thank you, customer service is always great!
Mark was quick
Mark was quick, efficient and checked everything existing although I only called to add one sensor. Thank you that was very helpful.
Ignore the thousands of fake reviews!!
Ignore the thousands of fake reviews. COVE is total crap. Pay for the more reputable companies. Nothing but a pain in the ass trying to get the cameras to work. Customer service doesnt know anything at all. Tech support just has you endlessly re adding your cameras. AVOID!!
Reply from Cove2026-07-21
Jason, We're sorry to hear about your experience. We'd like the opportunity to look into the issues you encountered with your cameras and the support you received. Please reply to our request for additional information so we can locate your account and have a supervisor review your case. We'll investigate your concerns and work with you toward a resolution.
Diane was great today
Diane was great today! Thanks!
Expeditious and efficient.
Mary Grace was friendly and…
Mary Grace was friendly and knowledgeable. She took care of my issue quickly.
Reply from Cove2026-07-22
Andrea, we're so glad to hear that Mary Grace provided friendly and knowledgeable service and was able to resolve your issue quickly. We'll be sure to share your kind words with her—they'll mean a lot. Thank you for choosing us, and we're always here if you need assistance in the future!
Marky did an excellent job by walking…
Marky did an excellent job by walking me through to fix the unread sensor. Thank you Marky
Reply from Cove2026-07-22
R.S, we're delighted to hear that Marky was able to walk you through fixing the unread sensor and provide the support you needed. We'll be sure to share your kind words with him, they'll mean a lot. Thank you for choosing us, and please don't hesitate to reach out if you ever need assistance in the future!
Mark S. saves the day
When Mark S. answered my call, he encountered a very frustrated person. He provided calm, informed, knowledgable, and friendly help that solved my problem. He did a great job. Thank you Mark!
Reply from Cove2026-07-22
customer, we're thrilled to hear that Mark S. was able to turn a frustrating experience into a positive one. Providing calm, knowledgeable, and friendly support is exactly the kind of service we strive for, and we're glad he was able to resolve your issue. We'll be sure to share your kind words with Mark—he'll truly appreciate the recognition. Thank you for choosing us, and we're always here if you need anything in the future!
Marky Offered Fantastic Customer Service.
Marky was fantastic and extremely helpful and thorough. Marky helped set up and sync all of my sensors and made the process super simple. Thank you very much for your help, Marky!
Reply from Cove2026-07-22
Andrew, we're delighted to hear that Marky provided such thorough and helpful service while setting up and syncing your sensors. It's great to know he made the process simple and stress-free for you. We'll be sure to pass along your kind words to Marky—he'll be happy to hear them. Thank you for choosing us, and we're always here if you need any assistance in the future!
Quick and efficient help
Customer service and issue resolution
She was very knowledgeable and patient
Great understanding of the problem i…
Great understanding of the problem i was describing and instantly knew what the cause was and explained in detail why I was having the problem I was having.
This company is the epitome of…
This company is the epitome of incompetence and unprofessionalism. I was a Pro customer for five years, and during that time they discontinued support for multiple cameras and other products, effectively making them obsolete. They also raised my subscription fee several times, despite specifically telling me that once I locked in my price, it would never increase. They advertise a lifetime warranty on their products, but when you actually file a warranty claim, they suddenly introduce additional conditions that supposedly void the warranty. These exclusions are not clearly disclosed on their website or in their terms of service. Their customer service is mediocre at best. The representatives are polite, but they rarely have the authority to resolve issues. Time after time I’m told something “can’t be done,” only to speak with a manager who immediately says it can. It’s an exhausting and frustrating process every single time. I cannot recommend Cove to anyone. In my experience, you’d be better off buying a Eufy system directly, since that’s essentially the hardware they rely on anyway. I don’t see any meaningful value in paying for Cove’s service or ecosystem.
Reply from Cove2026-07-21
Sun li, We're sorry to hear about your experience. We'd like the opportunity to review your concerns and have a supervisor assist you directly. Please reply to our request for additional information so we can locate your account and investigate the issues you mentioned. Once we receive your response, a supervisor will review your case and follow up with you as soon as possible.
Excellent
Excellent, professional and efficient service!!!
Our support agent was able to help us…
Our support agent was able to help us with our issue and came up with a new solution that worked better for us. We appreciate the time he took to help us!
Reply from Cove2026-07-17
Jessie, we're glad our support agent was able to resolve your issue and find an even better solution for your needs. We appreciate your kind words and thank you for choosing Cove!
Adrian was very helpful and made sure…
Adrian was very helpful and made sure everything was working!
Great equipment and Support
Great equipment and great customer support. Installation contractor did a great job as well.