At aosu, we don’t just create security products; we create peace of mind for families worldwide. As a global leader in smart home security solutions, our mission is to make the most advanced security technology accessible and useful to everyone.
Most reviewers were unhappy with their experience overall. Customers frequently described severe issues with product longevity, mentioning that outdoor cameras stopped working or failed to hold a charge properly after a short period of use. People also experienced frustrating difficulties with technical support and getting proper assistance when hardware failed, leaving many security systems completely unusable.
Some reviewers were happy with the straightforward setup process, reliable wireless range, and the clear video resolution provided by the outdoor cameras. Consumers also noted that the customer support team occasionally resolved hardware issues very swiftly and professionally when they reached out for help.
18 cameras total cost roughly $1000.00 per year cloud storage!
Purchased a 11 camera total package just to find out that AOSU does not offer a cloud package for this purchase. Contacted ASOU customer support and was told to install S.D. cards or purchase multiple package plans. with all the cameras this would equate to roughly $1000.00 dollars per year and they would only need to steel the camera with S.D. cards.
aosulife.com 回复2026-05-25
Thank you for sharing your feedback. We’re sorry to hear about your disappointment regarding the cloud storage options and understand your concerns about the overall setup and cost experience.
We installed our Aosu cameras (3 internal and 1 external solar) + Door Bell in 2025 and I am so far impressed with how they work, their functions and serviceability. We did have an issue with the outdoor solar camera this year, but that is to do with it not turning off sometimes, which is the only issue we have had. Don't understand why it does not go off, but now we know we double check on system that it has turned off. This camera too has also lost wifi connection, which again I do not understand as it states connection is good. However I would still recommend Aosu for both use and price.
aosulife.com 回复2026-02-27
Thanks for your feedback! We're happy to hear you're enjoying your aosu cameras and video doorbell. We're sorry to hear about the issue with the outdoor solar camera and the Wi-Fi connection. It sounds a bit frustrating, but we're glad you found a way to check the system. We appreciate your recommendation and are here to help if you need anything!
-aosu Team
Purchased an aosu Video Doorbell Pro on 24 January 2024 at a cost of £109.99, which has proved to be very overpriced for an inferior product that failed to function on 26 January 2026, seemingly due to water ingress. This equates to a cost of £4.58 per month for an item not fit for purpose. Aosu doorbell seals are NOT watertight & explains why their products are only guaranteed for a paltry 12 months. Aosu are evidently aware of this & have no confidence, in the longevity of their doorbells, otherwise they would offer a more robust & 3 to 5 years warranty, especially for a product costing in excess of £100 & allegedly designed, constructed & manufactured to a high standard & able to withstand all UK weathers. Contacted their customer services & to be fair, received a prompt response by email stating they assessed the doorbell to be defective but as the 1-year warranty had expired, they could not provide a replacement. This "get out of jail free card" response was as expected. To “make me feel better”, they offered me a 40% refund if I purchase a replacement aosu video doorbell, provided I do so from their Amazon shop, where, unsurprisingly, prices are around £30 dearer than available elsewhere on the internet, so very little aosu goodwill shown there & lord knows how long it would take for me to receive the aosu refund! Not sure I want to risk another costly aosu experience & throw more good money after bad, as the quality of their doorbells is evidently poor. In summary, I do not consider that that even the aosu Low 2.8 Star Rating is justified & could NOT recommend aosu doorbells after my bad & expensive experience.
aosulife.com 回复2026-05-25
Thank you for taking the time to share your detailed feedback. We're sorry to hear about your experience with the doorbell product and understand your disappointment regarding the product performance and overall ownership experience.
Invested a fair bit of cash for some new security cameras.
Not fit for purpose, they claim the outdoor solar anly need 2 hours of daylight to work, however mine are mainly off due to no charge, you can’t use the settings fully as if you have recognition in and uses even more battery.
Avoid, complete waste of money.
aosulife.com 回复2026-05-25
Thank you for sharing your feedback. We're sorry to hear the battery performance and overall experience with the cameras did not meet your expectations.
We found that the service and help we recieved from your company was great. We would recommend your company to others based on this service.
thank you!
aosulife.com 回复2026-01-14
Thank you very much for your kind feedback! We’re delighted to hear that you were happy with the service and support you received. Your recommendation truly means a lot to us, and we appreciate you taking the time to share your experience. If we can help with anything in the future, please don’t hesitate to get in touch.
-aosu Team
I liked the ease of set up it has good wireless range, The video playback is laggy and also is the pan and tilt. The audio from cam is also laggy. Video quality on a scale 1 to 10 is 6. I have no idea how long the camera will last I have the classic d1 solar 4 camera kit with the homebase. I not sure if its the hardware or the software or app that needs improvement. But there is plenty of room for improving . Would I recommend to a friend NO not at this time
aosulife.com 回复2026-01-14
Thank you for your honest feedback. We’re glad the setup and range worked well, and we appreciate you sharing your overall experience. Your comments are valuable to us as we continue improving our products through ongoing hardware and software updates. If you’d like any assistance or would like us to review your setup, our support team is always happy to help.
aosu Team
Bought 2 AOSU outdoor cameras. The video quality are amazing. Very happy with my purchase.
Ravin
aosulife.com 回复2026-01-14
We’re thrilled to hear that you’re happy with your aosu cameras and that you’re enjoying the clear view :) We really appreciate you choosing us and taking the time to share your experience. If you ever need any help, we’re always here to assist!
aosu Team
After something like 2 years of owning some aosu products it's time to review. In general overall experiences are not good. As you would expect all devices worked well at installation but sadly they are not robust and have not stood the test of time.
The little indoor tracking camera is the exception and is working well and doing all it is supposed to.
External solar powered 2k ( I think ) was good untill winter but very quickly lost charge, and as it's installed at a reasonable height it is just to much trouble to get ladders out and get it down to charge, especially with the weather we are having this year. Poor solar panel must be the cause and I say that advisedly as I have another solar powered camera installed at the other end of the building from another brand and the battery level is still 100% even in the depths of winter.
The doorbell came with a base unit which regularly drops WiFi consequently rendering the doorbell inactive. Battery on this one is not too bad to be honest and being at ground level easier to charge.
In general having spent somewhere north of £300 on these devices and with the exception of the indoor cam l can only report that longevity is not their strong point which is a shame as in all honesty they seem to be sturdy and well made and look the part
aosulife.com 回复2026-01-14
Thank you for taking the time to share such detailed feedback, especially after long-term use. We’re genuinely sorry to hear that some of the products haven’t met your expectations over time, particularly the solar camera performance and the doorbell connectivity issues. We do appreciate you pointing out that the indoor tracking camera has worked well, and your comparison with other devices is valuable to us. Feedback like yours helps guide our ongoing improvements in both hardware and software, and we’re continuously working to improve reliability and long-term performance. If you’d like, our support team would be happy to look into your setup and see if there’s anything we can help with.
aosu Team
AOSU has made our house so secure. The hit all of the things we needed Pryce point ability Mount ability the app is amazing so incredibly easy to navigate and to find what you need. Delete to clear the Storage was easy. It was such a good purchase that I’ve bought three more sets of two and three cameras and installed them on family friends who are having issues on the property. We are looking at buying some Wi-Fi for our seasonal trailer spot as well. Great job.
aosulife.com 回复2026-01-14
Thank you so much for the kind words! We’re really happy to hear that aosu has helped you feel more secure and that you’re enjoying how easy everything is to use. It means a lot that you’ve trusted us enough to set up cameras for family and friends too. Thanks again for your support, we’re always here if you need us!
aosu Team
Reliable cameras with great features and easy setup
I’ve been using Aosu cameras for a while now, and overall I’m very satisfied with the experience. The setup process was straightforward, and the cameras connected quickly without any issues. Video quality is clear both during the day and at night, and motion detection has been accurate with useful alerts.
I also like the clean app interface, which makes it easy to view live footage, review recordings, and adjust settings. The cameras feel well built and reliable for everyday home monitoring. So far, performance has been consistent, and everything works as expected.
Overall, Aosu offers solid smart security cameras with good features and dependable performance. I would recommend them to anyone looking for an easy-to-use home security solution.
aosulife.com 回复2026-01-14
Thank you for such a detailed and positive review! We’re really happy to hear that you’ve had a great experience with your aosu cameras, from the easy setup to the reliable performance and clear video, it is what we strive for! It’s great to know that the app and motion alerts are working well for your home needs. We truly appreciate it. If you ever need assistance or have any questions, our team is always happy to help!
aosu Team
I perches T2 cameras December 1 I did contact them three times and they told me please wait a couple days and it’s been like that 3 times!!!my credit card has been charged and cameras never been shipped . I did contact them on December 20 and they told me can you wait another two weeks I said :NO …I want my refund ,,,wasted 20 days. I sent a message telling them. I am not happy with that kind service and they sent me ;;;;;laughing face. ;;;;;I did screenshot. This is not acceptable. Worst company . if you can go on Amazon and look those reviews for those cameras 90% of them being given free set of cameras for good reviews!!!! who will not write five star reviews for 800 bucks? and on top of those review you will see in green print ,,,,,,,,Vine Customer Review of Free Product”””””” that how are they jacking up reviews!!! .
aosulife.com 回复2026-05-25
Thank you for sharing your feedback. We’re sorry to hear about your experience regarding the order process and communication, and we understand your frustration with the delays and overall experience.
AFFORDABLE EXCELLENCE!!! Whoever gave a bad review needs to take…
Whoever gave a bad review needs to take a lie detector test because I cannot praise Aosu more highly if I tried. The customer service is phenomenal, excellent communication and every staff member is an absolute joy to communicate with. Fast and reliable responses and extremely helpful. The cameras themselves are reliable and phenomenal value and consistent, dependable quality. I have several of them and I've bought some for family and friends too and I have serval cameras by several brands and Aosu aren't just an excellent company but they're excellent people. Been using these cameras now for 2-4 years and I can always rely on them. And if I face any issues they have a team of welcoming, polite, courteous and attentive staff who always help and support in the best way possible. Not just as a camera company but in general they are and give the best customer service I've ever come across. An absolute pleasure dealing with them every single time. And we all know how rare that is.
aosulife.com 回复2025-12-30
Thank you for taking the time to share this. We truly appreciate your kind words and your trust in aosu over the years.
It means a lot to us to hear that our cameras have been reliable for you and that our support team has been there when you needed help. The fact that you have chosen aosu not only for yourself but also for your family and friends is something we are genuinely grateful for.
Thank you again for your support. We are very glad to have you as part of the aosu community.
Please be aware that these cameras aosu sell do not charged in cold weather with the solar panels. You have to bring it home and charge it using USB. Which is very inconvenient.
aosulife.com 回复2026-05-25
Thank you for sharing your feedback. We’re sorry to hear the charging experience in colder weather has not met your expectations and understand the inconvenience this has caused.
I purchased two Floodlight Cam Pros and one Video Doorbell Ultra during their Black Friday promotion. I received all the products a week later. This was a fast delivery time, considering the high volume of orders during this period. Each product was carefully packaged in two boxes. I have tested all the products and they work as they should. I don't understand all the negative reviews. Perhaps they have resolved their shipment and support issues.
Purchase from Germany.
aosulife.com 回复2025-12-30
Thank you for sharing your experience and for choosing aosu during our Black Friday promotion.
We are glad to hear that your order arrived quickly and that everything was well packaged and working as expected. It is especially helpful to hear this feedback from Germany, and we appreciate you taking the time to note the delivery experience during such a busy period.
Thank you for your trust and support. We hope you continue to enjoy your aosu products, and we are always here if you need any help.
Overall our doorbell is pretty good, far better than the previous Ring ones we have used.
However, the battery life is nowhere near as long as they state, lasting only weeks rather than months, which is very annoying
aosulife.com 回复2025-11-25
Thank you for your feedback and for taking the time to share your experience.
We're pleased to hear that overall you find our doorbell performs better than your previous Ring doorbells. However, we sincerely apologize that the battery life hasn't met your expectations or our stated specifications.
Battery life can be affected by several factors, including:
Usage frequency (number of motion detections and live views)
Wi-Fi signal strength (weak signals cause the device to work harder)
Temperature conditions (cold weather significantly impacts battery performance)
Video quality settings (higher resolution uses more power)
Our customer support team would be happy to troubleshoot this with you and explore solutions, which may include optimizing settings or, if there's a defect, discussing replacement options.
Please reach out to us at [email protected] with your order details, and we'll make this right.
Thank you for your patience, and we appreciate the opportunity to improve your experience.
Best regards,
The aosu Team
Started with doorbell, now have that and two exterior solar powered cameras.
Quality of devices outstanding, and backup locally when I had a couple of queries outstanding. Very fast and efficient.
Cannot rate too highly. Great in every respect.
aosulife.com 回复2025-11-18
Thank you so much for this fantastic review! 🌟
We're delighted to hear you've expanded from our doorbell to the solar cameras and that you're happy with both the quality and our support team's responsiveness.
Your recommendation means the world to us. If you ever need anything, we're always here to help!
Stay safe and secure,
The aosu Team
I had a great experience with the customer support recently. I received the cameras as a gift and one would not load. Apple who initially helped me turned it over to support. From there Ivy helped to resolve my issue. They sent me a replacement camera and it arrived early. I was able to set up with no issues.
I want to add how wonderful Ivy was. She followed up to ensure I received the camera (which came days before I expected it) but also checked to ensure everything was good. Not only do i love the cameras, especially that they are solar or I can charge using my computer, they are really clear. Top notch customer service!
aosulife.com 回复2025-11-13
Thank you so much for sharing your experience! We’re thrilled to hear that our support team — especially Apple and Ivy — was able to take care of you quickly and get everything running smoothly.
Enjoy your new cameras, and please don’t hesitate to reach out if you ever need anything.
I would give zero stars if i could. This company is absolutely a SCAM. We never received our product even though they claimed we did. Fedex even confirmed that the product was returned to aosu facility. That was a month ago and they still refuse to give us our money back. I have been calling and fighting with them daily. They only respond in the middle of the night and their emails are full of colorful emojis and you just continue to get the run around. We will now be forced to take this up with the credit card company. DO NOT ORDER FROM THIS COMPANY.
aosulife.com 回复2025-11-18
We understand your frustration with this delivery situation.
If FedEx has confirmed the package was returned to our facility, we need to look into this right away and get you your refund.
Please email [email protected] with your order number and tracking details so we can escalate this and resolve it immediately.
The aosu Team
The door bell camera arrived and it was faulty you could not zone or create a privacy sector and microphone picked up wind noise. They agreed to give me a refund and had to return the item THIS IS STING THEY COULD NOT PRINT A RETURN LABEL THEY SENT ME THE ADDRESS TO RETURN IT TO I PAID AT THE POST OFFICE FOR NEXT DAY DELIVERY By doing this they relinquish their responsibility for the package and it becomes your responsibility the package in my case was delayed by a week they did eventually give me a refund minus the postage
aosulife.com 回复2026-05-25
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with the product and the return process, and we understand your frustration regarding the shipping and refund experience.
I ordered a camera bundle from Aosu, but instead received two cheap cameras from a completely different brand. I contacted them right away — they keep promising to get back to me, but never actually resolve anything. It’s been days of excuses with no real solution offered.
Absolutely dishonest and unreliable seller — avoid at all costs!
aosulife.com 回复2026-05-25
Thank you for sharing your feedback. Orders placed through our official website or the official aosu Amazon store would not result in products from a different brand being shipped, and we’re sorry to hear about the confusion and frustration surrounding your experience.
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