At aosu, we don’t just create security products; we create peace of mind for families worldwide. As a global leader in smart home security solutions, our mission is to make the most advanced security technology accessible and useful to everyone.
以上内容由商家自行提供，未经平台核实。aosulife.com（aosulife.com）在 OK.one 的综合评分为 2.7 分（满分 5 分），基于本站收录的 109 条用户评价，属于家居与园艺分类，口碑较差。46% 的评价为 1 星，差评比例偏高；商家回复了 79% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Most reviewers were unhappy with their experience overall. Customers frequently described severe issues with product longevity, mentioning that outdoor cameras stopped working or failed to hold a charge properly after a short period of use. People also experienced frustrating difficulties with technical support and getting proper assistance when hardware failed, leaving many security systems completely unusable. Some reviewers were happy with the straightforward setup process, reliable wireless range, and the clear video resolution provided by the outdoor cameras. Consumers also noted that the customer support team occasionally resolved hardware issues very swiftly and professionally when they reached out for help.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。unfortunately it didn't work for me ..I called support but couldn't run it I have to throw them in garbage can. not happy at all.
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating this must have been. We appreciate you taking the time to let us know, and we'll share your comments with our team.
D1 classic solar 4 cam kit. From a scale 1 to 10 I rate them a 5. They work like they claimed but only about 50 percent of the time. The notifications are slow to slow and the audio is poor unusable.lots of false alarms and lots of no notifications at all.DO not recomend
We're sorry to hear that your experience hasn't met your expectations. We appreciate you taking the time to share your feedback regarding the notifications, audio quality, and detection performance. We'd like to better understand your setup and experience. Please send us your order number or the email address associated with your purchase, and we'll have the appropriate team review your case and get in touch with you.
I would like to share my experience with the AOSU camera and the company behind it. I have reached out to them multiple times regarding issues with recording and notifications, but I have yet to receive any response. It feels as though this company only cares about making a sale; once they've sold their products, they seem to consider their job done. I strongly advise anyone thinking about buying from them to reconsider. Don't make the same mistake I did and end up regretting your decision. I would never recommend this company to anyone, so please stay away. Trust me, you can find better options elsewhere. 👍
We're sorry to hear about your experience. We'd appreciate the opportunity to look into this for you. We have reached out to you via email, please check your inbox so that we can better align with your issues. Thank you for your time.
With me own experience I can say only huge positive about AOSU Customer Service ! Even when was small problem they resolved fast, nice and always with customer satisfaction 👌 Maybe some people are not nice to them and after leaves negative feedbacks? I am veeery happy 👍
Thank you so much for your kind words and support! We're delighted to hear that you had a positive experience with our customer service. Providing timely support and making sure our customers have a great experience is always our goal. We truly appreciate you taking the time to share your feedback. Thank you for choosing aosu, and we hope you continue to enjoy your system!
Great company and I love the cameras. The costumer service representative Ann was a huge help definitely recommend
Thank you so much for your kind words! We're delighted to hear that you're enjoying your cameras and that Ann was able to assist you. We truly appreciate your recommendation and your support!
The cameras are pretty good, but their service and fulfillment are among the worst I've ever experienced. Their CSRs sound like they are talking to you through two soup cans on a string and they take forever to fulfill your purchase unless you go through Amazon. AosuLife is anything but. It's a black hole where orders go to die. Trouble is, they do not offer the Pro series single add-on cameras on Amazon. So, you have to go through the gauntlet that is AosuLife. It's horrible. No product is worth this trouble. The cameras do a fair job, but still miss things they shouldn't. The battery life is better than many others and the picture quality is good. But, their motion sensor is a bit spotty. All in all, there has to be a better solution, given the fact that they can't get a shipment on the truck in less than a week to 10 days and some shipments never arrive. I've now paid for two cameras (one that never arrived and one to replace the one that never arrived) and have neither.
Thank you for sharing your experience. We appreciate your candid feedback regarding both the cameras and your ordering experience. We're sorry to hear that your experience has not met your expectations, and we've shared your comments with the relevant teams for review. Please kindly provide your information to us and we will reach out to you.
Summary. I own multiple Aosu cameras and, while the hardware may suit technically proficient users, my experience with the company’s customer service and marketing claims has been consistently disappointing. Customer service experience. The live webchat agents are unhelpful and, at times, borderline insulting. Frontline staff appear unable to resolve issues without supervisor intervention, which routinely results in a minimum 24‑hour wait on weekdays. Enquiries submitted after 17:00 China time on a Friday can face substantially longer delays. I have raised repeated complaints over the course of a year with no meaningful improvement. Frankly, the webchat is about as useful as a solar‑powered torch during a power cut. Unreliable, poorly informed and unable to resolve basic issues. Marketing claims versus reality. The website prominently advertises Fast, Free Shipping; Lowest Price of the Year; 365‑Day Warranty; 24/7 Customer Service. My experience contradicts several of these claims: Fast, Free Shipping — Deliveries to the UK have taken several weeks; the term “fast” is misleading. Lowest Price of the Year — Prices appear inflated to create the impression of large discounts; monitoring between June 2025 and June 2026 shows advertised reductions are often from an artificially high RRP. 365‑Day Warranty — This is honoured in practice; where a like‑for‑like replacement is unavailable they have offered a refund. 24/7 Customer Service — The responsiveness and competence of the chat service do not reflect this claim. Product quality and subscription model. The cameras themselves are good value for those comfortable configuring CCTV systems and wireless networks. However, the subscription model is expensive and, in my view, disproportionate given that the software and AI features are still under development. Conclusion and recommendation. Had I known how poor the customer service would be, I would not have purchased from Aosu. I am now invested by several hundred pounds across eight indoor and outdoor cameras. If you are not technically confident, I strongly advise avoiding Aosu due to unreliable aftercare. If you are tech‑savvy and can manage setup and troubleshooting independently, the hardware may be acceptable — but be prepared for limited support and potentially high ongoing subscription costs.
Thank you for sharing your feedback. We're sorry to hear that your experience has not met your expectations. We have request information, please kindly provide your information so that we could help you in advance with your problem.
Terrible customer service. Upon receiving our new system one of the solar cameras didn’t work and several of the cameras have a terrible screeching noise when tracking and the camera to camera tracking is erratic and not reliable. After months of repeated requests to replace the faulty camera the customer service rep said they still didn't have any of this camera available. After waiting several additional months they still didn’t have a replacements camera they offered to replace our new camera with an older outdated model. After months of waiting for a replacement camera I finally got frustrated and requested to return the system. The company agreed to return the system at 80% what we paid because it had been used. What a joke. Don’t waste your time or money on this terrible system.
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share your thoughts, and your comments will be reviewed by our team as we continue to improve our products and services.
DON'T BUY. I bought the camera doorbell about 8 months ago. Aosu claim the battery will last around 3 months without charging. Mine lasted a month at most. Now it lasts about 2 days before having to be charged all night. It is un-usable. I live on a very quiet road so it is now even being triggered much. I am going to try and get my money back. It is not fit for purpose.
Thank you for sharing your experience. We're sorry to hear the battery performance has not met your expectations and appreciate your feedback regarding long-term usage.
I had recently purchased a Solar Cam Lite but it failed to cooperate during installation. I was first given some great help by Llewellyn during which time it was determined that I had a faulty camera. I was put in touch with "Ann:" from the AOSU Support Team. She immediately determined what was necessary for me to have what I needed and saw to it that a new camera was sent to my door. Ann maintained contact (via email) to ensure that I was being taken care of, which was greatly appreciated. Within a couple days the camera was delivered, and I now have a working security system all due to Ann's (and Llewellyn's) efforts. Thank you AOSU for your product(s) and very professional and dedicated employees!!
Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that Ann and Llewellyn were able to assist you and get your system up and running. Your support truly means a lot to the entire aosu team!
Had camera a while had problem got in touch with live chat customer service excellent no quibble about the fault and sent replacement camera 10/10 cannot fault
Thank you for your kind feedback! We're happy to hear that our customer support team was able to assist you quickly and make the process smooth for you. Your support truly means a lot to us.
The doorbell and app started well, but very soon developed a serious issue. At exactly 10 minute intervals, the doorbell rings once creating a video event. This is annoying and quickly discharges the battery. I have been in touch with support who have suggested all the usual stop and reset procedures. I have tried all of them a number of times, and the firmware has been updated, but the problem persists. The product is not useable in this state.
Thank you for sharing your experience. We're sorry to hear about the repeated issue with the doorbell and understand how frustrating this situation must be, especially after trying multiple troubleshooting steps.
Having owned three sets of these cameras, I’ve found they typically fail within three months. I decided to give the brand one last chance by purchasing their premium six-camera package, but it arrived without the required receiver, rendering the entire system useless. Despite contacting support, I never received the missing component. I recommend researching other manufacturers before spending $1,000 on a system you won't be able to use.
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration regarding the missing component and difficulties you encountered with the system.
I have been an Aosu customer since 2023. The last renewal was Jan. 2025. I never received a renewal notification for 2026, so I wrote to them. They said that maybe my credit card didn't go through. I asked for clarification. I never received any correspondence about a credit card not going through last year, and my credit card has been up to date with no issues. I went back and forth with emails, and there was still poor communication. I was even ignored. I kept asking for clarification and specifics, then she wrote back to say that I unsubscribed last year. I said I didn't unsubscribe. I can't even see an unsubscribe button anywhere. I only see "Delete Account", which I never pushed last year. My account is still active because I can log in. There is no history, and it says I don't have any active subscriptions yet. So all this time since Jan. 2025, I have not had any security, but thought I did!! I'm still getting nowhere with them, so I will try phoning their USA number. I'm really frustrated and have never seen such poor customer service EVER.
Thank you for sharing your experience and for being an aosu customer since 2023. We’re sorry to hear about the confusion and frustration surrounding your subscription and the communication you experienced with support.
I call the company to have them fix 3 of 6 cameras that I bought brand new only 3 work the other 3 won't turn on the manifacture won't take care of their product I will return the items to vendor beware don't buy their product ASOU solar cameras
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with the cameras and understand your frustration regarding the situation.
The pictures and video are very clear! Company has been there for me when I had a problem, came through and took care of my issues! Great customer service care! Easy to reach unlike other companies! My camera been banged and dropped and still works great! So happy to have a durable product!!!
Thank you for the awesome feedback! We’re really glad to hear the video has been clear and reliable for you, and even more so that our team was able to support you when it mattered. It means a lot to know the camera can take a beating and is still going strong. That kind of durability is exactly what we aim for! -aosu Team
Overall great experience and I think it is definitely a good price/quality ratio. I love the fact that it is on a drive not on a cloud. We are very satisfied with those camera. If we want to push, I would say it might need some improvement on the alarm detraction and the app for more setting flexibility.
Thanks so much for the kind words, we really appreciate you taking the time to share this. It is great to hear the system has been a good fit and that the local storage is hitting the mark for you. That is something we put a lot of thought into so it means a lot. And we hear you on the alarm detection and app flexibility. That is really helpful feedback and we are always working to make both smarter and easier to customize. -aosu Team
Had lots of questions which were answered swiftly and with courtesy by Daisy.
Thank you for sharing this, we really appreciate it. We are so glad to hear your questions were answered quickly and that Daisy took great care of you. We will be sure to pass this along to her. If you ever need anything else, we are always here to help. -aosu Team
Bought two cameras, one stopped working. Technical support made us jump through rigorous hoops to no avail. Provided all of the things asked of me including videos, passwords, pictures & explanations yet they took forever to contact me back and then wanted above and beyond what was already asked of me (very frustrating). Ill say the cameras DO work well......until they don't, you may as well buy another one because the hassles and hoops are not worth it in the end 😒 Not pleased with the tech support, will not buy from the company or its branching companies in the future.
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you encountered during the support process and appreciate your honest feedback regarding both the product and customer service experience.
Had a great contact with customer support. They were very helpful. Must mention Kathy and Ivy, they are the best. Very understanding and great in solving my issue within hours.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Kathy and Ivy were able to assist you and provide a positive experience. We’re lucky to have such dedicated team members, and we’ll be sure to pass along your kind words to them. If you need anything else, don’t hesitate to reach out! -aosu Team
共 109 条符合条件的评价
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