Battery failure, in warranty, difficult customer service but eventual replacement
Update: Eventually Aosu refunded me enough money to buy a replacement camera on their website. The order did not ship and I had to get in touch again and eventually it shipped. I have received it now and installed it and it is holding charge properly. I am increasing the rating to 3 stars. It would be 4 if the customer service wasn’t so difficult to get responses from. One star is removed for poor customer service and one for the camera that failed. Bought a set of four solar cameras and installed them. All worked. However one loses charge. It receives more sun than all the other cameras, it charges, but loses the charge extremely fast even when in sleep mode and is therefore useless. I contacted the customer support but they sent generic things about charging and firmware updates all of which I have done. It is a problem with the battery itself and needs to be replaced but the technical support just sent me a list about charging and then stoped responding. Useless. Altogether across one chat 4 different agents dropped in and out - weird. Update: Aosu have said they cannot send a replacement as it would violate Amazon policy. They offered me a partial refund. However it does not pay for a replacement camera so I am waiting to see if they have a replacement camera I can purchase and if they provide me with a refund equivalent to the price plus delivery cost that will be fair. But so far they have not. I am still waiting for a resolution after 8 days. 3 cameras are at 100 percent battery and one doesn’t hold a charge and has dropped to 10 percent even though it is turned off . It is such a simple fix - they have the replacement camera in their store for 125 dollars so they can send it to me or provide store credit and I will buy it. It is so frustrating.