No Church Should Have to Chase Its Own Donations
Our small church has relied on Tithe.ly for more than a decade to process donations and manage our website. Unfortunately, over the past two years, we have experienced a deeply troubling and increasing pattern of delayed deposits — particularly involving larger donations. The most recent example is especially alarming: a recurring donation made at approximately 4:00 AM on June 5 still had not been deposited into our organization’s bank account as of 4:00 PM on June 16 — nearly 12 full days later. Even more concerning, multiple smaller donations received after this transaction were fully processed and deposited during that same timeframe, while the larger donation remained inexplicably delayed. This is not an isolated incident. It has happened repeatedly. For churches and nonprofits that often rely on week-to-week giving to meet operational obligations, delays of this magnitude are not minor inconveniences — they create real financial strain and uncertainty. What makes the situation significantly worse is the lack of meaningful customer support. Tithe.ly offers no direct phone support, leaving customers dependent on chat, an AI bot, ticket queues, and uncertain response times. When financial deposits are delayed, organizations are left with virtually no accountability, transparency, or urgency from the company entrusted to steward donor funds. After more than 10 years as loyal customers, this decline in reliability and responsiveness has been profoundly disappointing. We expected far better from a platform that serves churches and faith communities.