Tithe.ly Church Giving & Engagement Platform 回复2026-04-13
Thank you so much for sharing this! We love hearing how Tithely is helping you stay connected through announcements, study notes, prayer, and messages. It’s our heart to equip churches with tools that support community and discipleship, so this means a lot to our team.
Tithe.ly Church Giving & Engagement Platform 回复2026-04-03
Thank you for sharing this, and for being part of the Tithely family for over five years. Your words about improvement and supporting the local church really capture what we care about most. We’re honored to serve you and the mission you’re carrying forward.
Tithe.ly Church Giving & Engagement Platform 回复2026-04-03
Thank you so much for your kind words! We're really glad to hear that you've found the platform easy to use and that our support team has been helpful. That means a lot to us.
Tithe.ly Church Giving & Engagement Platform 回复2026-03-28
Hey William,
This is absolutely not the experience that we want any of our customers (or donors) to have. Our team would love to connect directly with you to understand how we could improve and specifically assist you with anything you need regarding Tithely. Would you mind sending us an email at [email protected] so we could assist?
Tithe.ly Church Giving & Engagement Platform 回复2026-03-10
Hi there — Frank here, CEO of Tithely.
First, thank you for taking the time to share this feedback. Church planting is incredibly hard work, and we genuinely want to support church planters as they step out in faith to start new ministries.
One thing that may be helpful context for others reading this: we offer all of Tithely’s software free for the first 12 months to church plants. After that first year, the church management system moves to its standard subscription if the account remains active.
That said, your feedback is fair. While churches agree to the subscription when signing up, we don’t currently monitor usage before the transition, and I agree that better communication leading up to month 12 would be helpful — whether that’s reminders, check-ins, or clearer notices. We’re always looking for ways to improve, and feedback like this helps us do that.
If the platform wasn’t being used, that’s not the experience we want for you. I’d be happy to personally make this right — including refunding the charge and cancelling the church management subscription while keeping your Giving tools active and free, since that’s the part you’re using.
If you’re open to it, please reach out via [email protected], mention me and this note, and I’ll make sure we take care of this.
And sincerely — thank you again for the feedback and for the work you’re doing in ministry. Church planters are heroes in my book, and we’re grateful to play even a small role in supporting that mission.
Frank
Tithe.ly Church Giving & Engagement Platform 回复2026-03-09
Thank you for sharing your feedback! We're glad to hear that the platform has been easy to operate and that your members are enjoying the convenience. It means a lot to us to know Tithely is helping make things simpler for your church. We appreciate you being part of the Tithely community!
Tithe.ly Church Giving & Engagement Platform 回复2026-03-02
Thank you so much for this incredible feedback. We are grateful to hear that Tithely has truly become a one stop shop for your organization.
It means a lot to know the platform feels intuitive and easy to navigate for your whole team, especially for those who are not naturally tech savvy. Saving time and reducing frustration is exactly what we hope to do for churches and ministries every day.
We are especially encouraged by your comments about the AI tools and our live support team. Our goal is to provide practical, meaningful innovation, along with real, responsive help when it is needed. No runaround, just solutions.
Thank you for your trust and partnership. We are honored to serve your organization.