Tithely provides the tools you need to engage with your church online, stay connected, increase generosity, and simplify the lives of your staff.With tools like text and email messaging, custom church apps and websites, church management software, digital giving, and so much more… it’s no wonder why over 40,000 churches in 50 countries trust Tithely to help run their church. Learn more about the global leader in church technology at tithely.com.
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Is Tithe.ly Church Giving & Engagement Platform legit?
Tithe.ly Church Giving & Engagement Platform (tithe.ly) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 40% of negative reviews; Reviews mostly discuss User experience, Customer service, App. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the platform is very intuitive and helps manage member records, online giving, and events smoothly without unnecessary frustration. Many people also appreciate the comprehensive functionality, noting that having mobile apps, websites, and useful features in one place makes daily operations much easier.
Some reviewers were not happy with customer service, pointing out difficulties with billing issues and a complete lack of direct phone support. A few users felt that the assistance provided was rigid and disappointing, lacking the flexibility needed to properly resolve problems for loyal customers.
Auto-generated from all reviews of this business. For reference only.
I’ve been a Tithely customer for nearly 10 years, and I’m incredibly disappointed with how my billing issue has been handled.
When I updated an expired payment method, my account was somehow switched into a different subscription without my knowledge. I didn’t realize it had happened until I had already been charged for several months.
The biggest issue isn’t just the charges it’s the complete lack of willingness to work with a long-time customer. I explained multiple times that I never intentionally signed up for these services and never used them, yet every response has simply pointed back to company policy instead of looking at the circumstances or offering a reasonable solution.
To make matters worse, after I disputed the charges, Tithely still attempted to charge me another $88. After already collecting hundreds of dollars for services I never knowingly enrolled in or used, seeing another charge attempted was unbelievable.
As a pastor, I expected a company that serves churches and ministries to value customer relationships and operate with fairness and goodwill. Instead, I felt like I was talking to a policy manual rather than people who genuinely wanted to resolve the issue.
I wasn’t asking for anything unreasonable. I simply wanted someone with the authority to review my situation and make a fair decision based on the facts.
After nearly a decade as a customer, this experience has been extremely discouraging. I hope Tithely takes customer service more seriously and empowers its team to resolve situations like this instead of relying solely on rigid policies.
1 Star
Our church has been loyal Tithely customers for nearly 10 years, and until now we have never had a reason to complain. Unfortunately, my recent experience with customer service has been extremely disappointing.
When updating the church payment information, the account was switched to a different subscription without us realizing it. We never used the additional services, yet we were still charged for them. While I understand mistakes can happen—including my own—I asked Tithely to work with me in good faith since the services were never used.
Instead of receiving a reasonable resolution, I was told I was still responsible for prorated charges for services I never accessed. That makes absolutely no sense to me. If a service was never used, why should a customer be paying for it?
What disappoints me the most is that Tithely serves churches and ministries. I expected customer service that reflected grace, fairness, and a willingness to help long-time customers. Instead, I was met with policies over people.
As a pastor, I interact with many churches and ministry leaders who use or are considering Tithely. This experience has made it difficult for me to recommend the platform, not because of the software itself, but because of how this situation was handled.
I hope Tithely reconsiders how it treats long-term customers when honest mistakes happen. Customer loyalty should matter, and goodwill goes a long way.
Our small church has relied on Tithe.ly for more than a decade to process donations and manage our website. Unfortunately, over the past two years, we have experienced a deeply troubling and increasing pattern of delayed deposits — particularly involving larger donations.
The most recent example is especially alarming: a recurring donation made at approximately 4:00 AM on June 5 still had not been deposited into our organization’s bank account as of 4:00 PM on June 16 — nearly 12 full days later. Even more concerning, multiple smaller donations received after this transaction were fully processed and deposited during that same timeframe, while the larger donation remained inexplicably delayed. This is not an isolated incident. It has happened repeatedly.
For churches and nonprofits that often rely on week-to-week giving to meet operational obligations, delays of this magnitude are not minor inconveniences — they create real financial strain and uncertainty.
What makes the situation significantly worse is the lack of meaningful customer support. Tithe.ly offers no direct phone support, leaving customers dependent on chat, an AI bot, ticket queues, and uncertain response times. When financial deposits are delayed, organizations are left with virtually no accountability, transparency, or urgency from the company entrusted to steward donor funds.
After more than 10 years as loyal customers, this decline in reliability and responsiveness has been profoundly disappointing. We expected far better from a platform that serves churches and faith communities.
I signed up for the free trial to explore options. I used my personal credit card to get the free trial, cancelled after the free trial was over, then was promptly billed $200. I went through the cancellation process, cancelled all of it, was confirmed by their customer service that it was cancelled, then was billed a 2nd month for... $200. DO NOT USE THIS PRODUCT!
Not to mention, they will overwhelm you with shady sales people.
If I could give zero stars I would. I am a widow, one of my severely disabled sons who is on palliative care cannot cancel his donation. Our pastor is leaving. My other disabled son and I were able to cancel our donations. Sam cannot access his account, we have spent hours trying and also trying to contact Tithe.ly for the past 2 weeks. They are totally unresponsive.
Tithely is a tremendous suite of applications that allows for quick integration, church member management, and easy engagement with the church family. I highly recommend it for any size local church.
Have been really liking the Tithely platform. Still learning, but pretty easy to navigate. One suggestion for improvement would be to allow the admin person to select certain donors to have a tax statement created, rather than running it for every donor in your database. Seems silly to create new files for all of my donors if I only need one statement. Otherwise, so far, so good! Nice job on what is offered, so Thank you!!
Great tool for announcements, study notes, prayer wall, and messages
Reply from Tithe.ly Church Giving & Engagement Platform2026-04-13
Thank you so much for sharing this! We love hearing how Tithely is helping you stay connected through announcements, study notes, prayer, and messages. It’s our heart to equip churches with tools that support community and discipleship, so this means a lot to our team.
We have used tithe.ly for over 5 years now. They are NOT a company that has been satisfied with the status quo of their product. They are constantly seeking improvement and customer satisfaction. They believe in the local church and create tools that help move the mission forward. This is has been our consistent experience with tithe.ly
Reply from Tithe.ly Church Giving & Engagement Platform2026-04-03
Thank you for sharing this, and for being part of the Tithely family for over five years. Your words about improvement and supporting the local church really capture what we care about most. We’re honored to serve you and the mission you’re carrying forward.
Reply from Tithe.ly Church Giving & Engagement Platform2026-04-03
Thank you so much for your kind words! We're really glad to hear that you've found the platform easy to use and that our support team has been helpful. That means a lot to us.
Finding where I need to go to accomplish my task is really awkward. I notice that an individual giver (myself) and a church are all thrown together. I notice the company has gotten bad review for its web presence. So...fix it! It is a serious problem especially since almost everyone is going to contact the company through the web. I wanted to add additional giving, but wanted it to go to a specific ministry. I could not figure how to do it, so I'll just do it in person. Tithely has a serious problem and needs to look over the shoulder of someone trying to make contact.
Reply from Tithe.ly Church Giving & Engagement Platform2026-03-28
Hey William,
This is absolutely not the experience that we want any of our customers (or donors) to have. Our team would love to connect directly with you to understand how we could improve and specifically assist you with anything you need regarding Tithely. Would you mind sending us an email at [email protected] so we could assist?
As a church plant in an another country I would not endorse for one reason …. Integrity. The only part of this company we used was the giving part which was free. We just had 119 withdrawn as apparently it’s been 12 months. They could actually look and see it’s not used but didnt. Some one who has managed sales companies for 20 years I get it.. partly! Why call and risk them xxling and losing the $$. An email leading up to the 12 months would be great or a follow up call. As launching a new church is hard as you know, but reconciling 12 months on a platform unused a check in would go a long way near the end. Tried explaining yesterday for a refund on that to no avail. So feed back I’m putting here and to anyone who asks or if platforms come up as I travel for ministry a lot I’ll say the same thing. Blessings
Josh
Reply from Tithe.ly Church Giving & Engagement Platform2026-03-10
Hi there — Frank here, CEO of Tithely.
First, thank you for taking the time to share this feedback. Church planting is incredibly hard work, and we genuinely want to support church planters as they step out in faith to start new ministries.
One thing that may be helpful context for others reading this: we offer all of Tithely’s software free for the first 12 months to church plants. After that first year, the church management system moves to its standard subscription if the account remains active.
That said, your feedback is fair. While churches agree to the subscription when signing up, we don’t currently monitor usage before the transition, and I agree that better communication leading up to month 12 would be helpful — whether that’s reminders, check-ins, or clearer notices. We’re always looking for ways to improve, and feedback like this helps us do that.
If the platform wasn’t being used, that’s not the experience we want for you. I’d be happy to personally make this right — including refunding the charge and cancelling the church management subscription while keeping your Giving tools active and free, since that’s the part you’re using.
If you’re open to it, please reach out via [email protected], mention me and this note, and I’ll make sure we take care of this.
And sincerely — thank you again for the feedback and for the work you’re doing in ministry. Church planters are heroes in my book, and we’re grateful to play even a small role in supporting that mission.
Frank
ease of operation, several members like the convenients
Reply from Tithe.ly Church Giving & Engagement Platform2026-03-09
Thank you for sharing your feedback! We're glad to hear that the platform has been easy to operate and that your members are enjoying the convenience. It means a lot to us to know Tithely is helping make things simpler for your church. We appreciate you being part of the Tithely community!
Tithely has truly been a one stop shop for our organization. The platform is incredibly easy to navigate, even for team members who are not tech savvy. Everything feels streamlined and intuitive, which saves time and eliminates unnecessary frustration.
What really stands out is the integration of AI tools and the availability of live support. The AI features are practical and actually helpful, not just flashy add ons. When we have needed assistance, the live help team has been responsive, knowledgeable, and timely. No long waits. No runaround. Just solutions.
If you are looking for a reliable, all in one platform that simplifies giving, administration, and communication, Tithely delivers. It is efficient, user friendly, and backed by real support when you need it most. Five stars without hesitation.
Reply from Tithe.ly Church Giving & Engagement Platform2026-03-02
Thank you so much for this incredible feedback. We are grateful to hear that Tithely has truly become a one stop shop for your organization.
It means a lot to know the platform feels intuitive and easy to navigate for your whole team, especially for those who are not naturally tech savvy. Saving time and reducing frustration is exactly what we hope to do for churches and ministries every day.
We are especially encouraged by your comments about the AI tools and our live support team. Our goal is to provide practical, meaningful innovation, along with real, responsive help when it is needed. No runaround, just solutions.
Thank you for your trust and partnership. We are honored to serve your organization.
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