⭐☆☆☆☆ (1 Star)
I’ve been a Tithely customer for nearly 10 years, and I’m incredibly disappointed with how my billing issue has been handled. When I updated an expired payment method, my account was somehow switched into a different subscription without my knowledge. I didn’t realize it had happened until I had already been charged for several months. The biggest issue isn’t just the charges it’s the complete lack of willingness to work with a long-time customer. I explained multiple times that I never intentionally signed up for these services and never used them, yet every response has simply pointed back to company policy instead of looking at the circumstances or offering a reasonable solution. To make matters worse, after I disputed the charges, Tithely still attempted to charge me another $88. After already collecting hundreds of dollars for services I never knowingly enrolled in or used, seeing another charge attempted was unbelievable. As a pastor, I expected a company that serves churches and ministries to value customer relationships and operate with fairness and goodwill. Instead, I felt like I was talking to a policy manual rather than people who genuinely wanted to resolve the issue. I wasn’t asking for anything unreasonable. I simply wanted someone with the authority to review my situation and make a fair decision based on the facts. After nearly a decade as a customer, this experience has been extremely discouraging. I hope Tithely takes customer service more seriously and empowers its team to resolve situations like this instead of relying solely on rigid policies.