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About InMotion Hosting
Data updated- Website
- www.inmotionhosting.com
- Category
- Electronics & Technology
- Location
- United States · Virginia Beach
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (8/8)
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Is InMotion Hosting legit?
InMotion Hosting (www.inmotionhosting.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
As always inMotion has quickly solved a…
As always inMotion has quickly solved a technical issue I was having with a domain installation and provided additional helpful guidance that corrected some untidy aspects of my installation details. I am very satisfied with my decision years ago to use inMotion for my Joomla website hosting.
Their tech support is the best!!!
Their tech support it definately top-notch!
Reply from InMotion Hosting2026-08-06
Dan, We are so glad to hear that our tech support was top-notch! We appreciate your kind words. Brand Ambassador
I used another hosting provider and inmotion beats them, I had to come back to inmotoin.
I used another hosting provider and the issue was endless mhenn...But One thing about inmotion is they are ready for business...24/7 customer support, server uptime, good resources, you can keep naming them mhenn it is endless...Inmotion is honestly the best out there....
Reply from InMotion Hosting2026-08-06
We are always ready for great reviews like this! We're happy to hear that your experience with us has been a positive change. It's wonderful to know that our 24/7 customer support, server uptime, and resources are meeting your needs. We truly strive to be the best in the industry and appreciate you trusting us with your website. Jana T. - Brand Ambrassador
From sales to support
From sales to support, everything has been super. Everyone is knowledgeable and very willing to help. It's everything that you would want in a hosting company.
Reply from InMotion Hosting2026-08-05
Mike, We're so happy to hear that your experience with us, from sales to support, has been so positive! It's wonderful to know that our team's knowledge and willingness to help have met your expectations for a hosting company. Jana T. - Brand Ambassador
I moved a website to my new IMH server…
I moved a website to my new IMH server and the site was displaying a "This page isn't working" error. There was nothing in the error logs to help. I contacted Tech Support via their chat, and they found the code causing a Fatal Error. I commented out the code and the site worked! Absolutely great support; every time I need them!
Reply from InMotion Hosting2026-08-03
Chuck Bunnell, It's nice to hear our tech support team could assist you in resolving the error after your website migration. Glad we could help you get your site up and running smoothly. We appreciate your kind words and continued trust in our support. Jana T. - Brand Ambassador
I have been with this company for over…25 years
I have been with this company for over 25 years and it has always been smooth sailing with them and no Issues at all. I have now retired my business and got with In Motion to shut my operations down and it was easy to take care of with help of one of their tech's it was completed in a matter of 30 minutes. No issues and all taken care of. Great company to work with and there service is outstanding, even after 25 years.
Reply from InMotion Hosting2026-08-03
Mitch, We are incredibly grateful for your wonderful feedback and for choosing us for over 25 years! It truly means a lot to us to hear that we consistently provided smooth service, even during your business's retirement. We hate to see you go, but we are pleased our team could make the shutdown process easy and efficient. Thank you for recognizing our outstanding service. Jana T. - Brand Ambassador
Where do I begin?
Where do I begin? It is truly a wonderful experience working with Nusrat and her team during the process of my new website re-design (trainingforwinners.com). As the team lead, I couldn't have asked for anyone any better than Nussie. She took over from my initial lead person (which can often be a harrowing experience to lose such a contact just when the process is getting off the ground) - I was nervous about that! I needn't have been - she jumped right in, getting up to speed on my overall goals, ideas, etc. She hit the trifecta with me - she was consultative, collaborative, and creative. She offered terrific suggestions, pushed back on some things I thought I wanted (she was right!), and worked through several changes and revisions. The other thing she did was to LISTEN to me - which not all designers and company reps do all the time. She also spoke to me in layman's language, rather than speak in tech gobbledygook that I wouldn't have understood. I looked forward to our several video calls - I didn't dread them! She also informed me of things her team has suggested and added to my site - little wrinkles and major design suggestions - all of which made my new website design better! Hats off to Nussie and her team at InMotion! I'm extremely pleased and I know I made the right decision in going with them. I don't recall ever dealing with anyone as wonderful to work with on such projects - ever - as Nussie!
Reply from InMotion Hosting2026-08-05
Gary, We are so pleased to hear about your exceptional experience with your website redesign. It truly makes our day to know that we were able to exceed your expectations. We are particularly glad that our team member's consultative, collaborative, and creative approach resonated with you, and that we effectively communicated in a way that was clear and understandable. Your positive feedback regarding our team's ability to listen and offer valuable suggestions is incredibly encouraging. We are delighted that you are extremely pleased with your new website design and your decision to work with us. Best of luck with your updated website, we're here anytime you need assistance. Jana T. - Brand Ambassador
Worst support Experience…
I spent over 3 days with a website offline after paying 40$ for their service and I was a new client. I have requested for a refund and until now there has been no acknoledgement from their support and my refund has not been processed. None of my support tickets were responded to either. It's the WORST support i have experienced. Sadly this company used to be amazing but now they are the worst experience i have ever had. Inmotion, at this point just refund me my 40$ so that at least i can review this post regarding your honor in the 100% refund guarantee you advertise. At the moment it's zero stars for inmotion hosting for me.
Reply from InMotion Hosting2026-08-05
Mike, We genuinely appreciate you taking the time to share your experience. We're very sorry to hear about the delays you encountered with your refund request and support tickets. This is not the experience we want any new customer to have, and we understand your frustration. Your concerns have been escalated to our support management team, and an agent has been assigned to contact you directly. We will also investigate what caused the delay in acknowledging your request so we can prevent this from happening again. Thank you for your feedback. It helps us improve both our service and support experience. Jana T. - Brand Ambassador
The support was incredible
The support was incredible. They resolved my issue quickly, clearly, and professionally. The entire process was smooth, and they made everything easy to understand. I'm very satisfied with the service and highly recommend InMotion Hosting.
Reply from InMotion Hosting2026-08-03
Alan, Thanks for letting us know that our support team was able to resolve your issue quickly and professionally. It's great to know that the process was smooth and easy to understand. Jana T. - Brand Ambassador
InMotion has the best of everything
InMotion has the best value for memory and site hosting plus the fastest loading time of any company we’ve tried in the last five years. The technical service response time is incredible, much faster and actually resolves issues with such competence. Occasionally instructions for self help are given and easy to follow along but it’s great to know there’s help available here if I need it. Outstanding all the way around, highly recommend
Reply from InMotion Hosting2026-08-03
Angela Worthington, We're thrilled to hear that you've found such great value in our hosting services and that our loading times have exceeded your expectations. It's wonderful to know that our technical support team has been able to resolve your issues quickly and competently, and that you appreciate the self-help options available. Thank you for your recommendation! Jana T. - Brand Ambassador
I have been with this company for seven…
I have been with this company for seven years and I don't have an extensive background in computer science at all! They are always there to explain things to me step by step. I am Gen X so I like an actual human and they provide this! I prefer phone calls and they provide this, too, during the week. On weekends, the chat is also human!
Reply from InMotion Hosting2026-08-03
Laura, We're so glad to hear that our team has consistently provided you with the step-by-step explanations you appreciate! Thank you for your loyalty over the past seven years! Jana T. - Brand Ambassador
The chat tech support was great
The chat tech support was great! The AI bot wasn't trying to force us to stay with it. It transferred me to a live tech much faster than quoted. Nick was awesome! He had our ticket pulled up and was right on it! I normally don't use the chat for tech support, but this was great!
Reply from InMotion Hosting2026-08-03
Rob, We're pleased to hear that your chat tech support experience was a positive one! It's wonderful to know that you were connected to a live agent quickly and that the assistance provided was excellent. Thank you for sharing your feedback! Jana T. - Brand Ambassador
Very professional technical staff
I had a problem logging into my website and getting the site to load at home, where I do all my updates. I contacted the technical hotline through their chat service and was informed that they had had some back-end issues that were being dealt with. I opted to wait for a technical support agent and was connected with Nick. He was very professional, knowledgeable, and had me back up and running in minutes. I'd recently switched internet service providers, and apparently my IP address had been flagged by their security system. Nick had me back up and running again in no time... This is the kind of service I've come to expect from InMotion, and they never fail to provide it!
Reply from InMotion Hosting2026-08-05
Timothy, We are so happy to hear about your positive experience with our support team! It is wonderful to know that we were able to quickly resolve your login and loading issues, especially after your internet service provider switch. We appreciate you highlighting our team's professionalism and knowledge. Thank you for your kind words; we are committed to consistently providing this level of service. Jana T. - Brand Ambassador
If you need support, look elsewhere.
I have been a customer of inmotion hosting for over 10 years. They used to provide some of the best customer support in the industry, however as of late something has changed. Wait times of over one hour or more are not unusual. When calling, an automatic voice recommends contacting support by text. It's no faster. If you are a user in need of frequent support, look elsewhere. Yesterday I requested a callback. I was on top of the que waiting for a person for over an hour. Sad to see a company go downhill like this.
Reply from InMotion Hosting2026-08-03
Robert, We appreciate you sharing your long-standing experience with us and are genuinely concerned to hear about the recent difficulties you've encountered with our support wait times and callback system. We understand how frustrating it is when service levels decline, especially after a decade of positive interactions. We are actively reviewing our support channels and staffing to improve response times and ensure our customers receive the prompt assistance they deserve. Your feedback is invaluable as we work to restore the quality of service you expect from us. Jana T. - Brand Ambassador
Nick is the true expert
Nick is the true expert. While other send me to wrong directions, he clearly saw the issue, addressed it, spend time with me to fix it for sure because it was not obvious and finally resolved my issue. After that spend few more minutes and answered my questions to improve my site. Expert handling.
Reply from InMotion Hosting2026-07-31
Michael, We are happy to hear that our team member was able to expertly diagnose and resolve your issue! It's wonderful that they took the time to ensure everything was fixed and even offered additional advice to improve your site. Jana T. - Brand Ambassador
I needed some support with the cPanel…
I needed some support with the cPanel and it was sorted out in minutes. Great
Reply from InMotion Hosting2026-07-31
LEB, We appreciate your positive feedback! Glad we could help get the Panel issue sorted out. Jana T. - Brand Ambassador
I usually expect great tech support…
I usually expect great tech support from InMotion, but this time it was above and beyond my expectations. We migrated a server from my account to my client and set up the whole process in minimum time. Great work!
Reply from InMotion Hosting2026-07-29
Maurice, We're thrilled to hear that our tech support team could help you with a fast and successful server migration! Reach out anytime, we're here for you. Jana T. - Brand Ambassador
Thank you so much for your help and…
Aleksa thanks a lot for your time a excelent support
Reply from InMotion Hosting2026-07-29
Thanks for the kind words. We're glad to hear that our support was excellent and that you had a positive experience. Jana T. - Brand Ambassador
Excellent Web Hosting Provider!
Excellent Web Hosting Provider! I've been using InMotion Hosting for my websites, and my experience has been excellent. Their hosting is fast, reliable, and offers great uptime. What stands out the most is their customer support. The support team is always responsive, professional, and willing to go the extra mile to resolve any issue quickly. Whenever I've needed assistance, they've provided clear guidance and effective solutions. It's reassuring to know that expert help is available whenever I need it. I highly recommend InMotion Hosting to anyone looking for a dependable web hosting provider with outstanding customer service. Keep up the great work!
Reply from InMotion Hosting2026-07-28
Blaise, Thanks for this excellent review! We are so pleased to hear about your excellent experience with our web hosting services! It's wonderful to know that our hosting speed, reliability, and uptime have met your expectations. We truly appreciate your kind words about our customer support team; we always strive to provide responsive, professional, and effective assistance. Your recommendation means a great deal to us, and we are committed to maintaining this high standard of service. Jana T. - Brand Ambassador