InMotion Hosting (www.inmotionhosting.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
InMotion Hosting earns a solid 5 STARS consistently! The absolute best customer service and the absolute best web hosting.
DealStar, We appreciate the 5-STAR review! It's always nice to hear that our customer service and web hosting are consistently the best. Jana T. - Brand Ambassador
Best support ever, whenever I am in a spot of trouble the team are ready to assist. I have been using InMotion for years and I would not go anywhere else for hosting and support.
Suzie, We are so happy to hear that our team has consistently provided you with excellent support over the years. Thank you for your continued loyalty and kind words! Jana T. - Brand Ambassador
This is the worst ever web hosting on the planet. Avoid like the plague! I've been a few months now with them, and websites are going off regularly without any reasons. Stay away!!
L. B., We're truly sorry to hear about the website outages you've experienced. We understand how frustrating and disruptive this can be. Unfortunately, we were unable to locate your account based on the information provided, so we couldn't review your specific situation. Our Support team is aware of your review and would appreciate the opportunity to assist you. Please contact us via chat or phone at your earliest convenience so we can investigate the issue and work toward a resolution. We value your feedback and are committed to resolving your concerns and providing a better experience. Jana T. - Brand Ambassador
I received excellent support today. The technician was patient, professional, and stayed with me while we diagnosed a difficult hosting issue involving a growing number of sleeping PHP processes. Instead of simply resetting the account and ending the conversation, the technician checked the running processes, identified the exact PHP commands involved, confirmed the process counts, and helped clear the account safely. Their investigation gave us the information needed to correct the underlying installer design and prevent the same issue from returning. I greatly appreciate the technician’s attention to detail, clear communication, and willingness to remain available while we tested the website.
Fred, Thanks for sharing your positive experience with our support team. It's wonderful to know that our technician was able to provide such thorough and effective assistance. We pride ourselves on our team's dedication to detailed problem-solving and clear communication, and we appreciate you highlighting these aspects. Your feedback is invaluable as it helps us ensure we continue to deliver exceptional service. Jana T. - Brand Ambassador
As always, my experience with the very professional team at InMotion Hosting was quick and helpful. These people are well trained and know within seconds what to do to help. I'm not a professional web person, but they never make me feel stupid. They just solve whatever the problem is.
Clarence, We're so glad to hear that our team provided quick and helpful assistance! It's wonderful to know that our well-trained staff can solve your problems without making you feel anything but supported. Thank you for your kind words! Jana T. - Brand Ambassador
Preston understood my problem, answered all my questions and solved my problem quickly. What more is there?
Paul, We appreciate your positive feedback! Jana T. - Brand Ambassador
I never worry about contacting the folks at inMotion Hosting. They've never let me down and the wait time is never overly long. They've made it possible to have my website up keep it running for over ten years now. Never once have I had a complaint about their customer service.
Gordon Andrus, We are so glad to hear that you've had such a consistently positive experience with our customer service over the past ten years. It's wonderful to know we've been able to keep your website running smoothly. Jana T. - Brand Ambassador
I am more than satisfied. Nikola helped me to the end. My issue was completely resolved. Thanks
Justin, We're so glad to hear that your issue was completely resolved and that our team provided excellent assistance. Thank you for your kind words! Jana T. - Brand Ambassador
The response to my concern was quick and on target.
David, Thank you for sharing your positive experience! Jana T. - Brand Ambassador
There IT support at Inmotion Hosting is exceptional. I was having multiple problems in getting my web page to render properly. I gave up and called Inmotrion for Tech support. I was contacted at 8 PM so they work late to resolve issues and the IT Tech Cory evaluated the problem and solved it quickly. I highly recommend Inmotion as a web site hosting company. A special thank you to Cory.
James, We're happy to hear about your positive experience with our support team! It's wonderful to know we could quickly resolve your webpage rendering issues. We truly appreciate you recommending our hosting services. Jana T. - Brand Ambassador
I have been using inMotion for the last 10 years with several domains and hosting plans. Their customer service is second to none. Their hosting plans are fairly priced, stable and secure. Hardly ever have any issues and when you have something come up their customer service is there quickly.
Chris, We are so grateful for your decade of loyalty and for recognizing our commitment to excellent customer service. It's wonderful to hear that our hosting plans consistently meet your needs for stability and security. Thank you for your kind words! Jana T. - Brand Ambassador
Always get me out of a jam or glitch with my old website and having them rebuild it soon to stay ahead of the newest technology. Great back up and hosting.
Caryn, We're happy to help you out of a jam, anytime! We appreciate you trusting us with your website rebuild. Thanks for the review. Jana T. - Brand Ambassador
I am a newbie when it comes to web development. Anytime I have an issue, they take care of it and explain with documentation for an explanation.
Carol, We're so glad to hear we could assist you as you learn web development! Our team is always here to help and provide clear explanations. Jana T. - Brand Ambassador
Have been an inmotionhosting customer for over 15 years. Overall very great quality service, and performance. Their support in live chat is hit or miss and should honestly be audited by the company to improve quality of representatives, but it's generally acceptable. Their level 2 support is far better.
Adam, Thank you for being a loyal customer for over 15 years and for your positive feedback on our service and performance. We appreciate your honest comments regarding our live chat support and will certainly take them into consideration as we continuously strive to improve our customer experience. Jana T. - Brand Ambassador
Nick was very helpful. He created a backup before making any changes, cleaned up old logs and cache safely, and confirmed the site was working.
Marth, Thank you for taking the time to leave this review. We're glad to hear that our team member was able to assist you and ensure your site was working after the changes. Jana T. - Brand Ambassador
Inmotion has the world's best hosting support team.
Nimish, We are so happy to hear that you feel our hosting support team is the best! We work hard to provide excellent service, and your feedback means a lot to us. Thank you for sharing your positive experience. Jana T. - Brand Ambassador
Their 24 hour support is excellent. The support people are very patient, are good at troubleshooting, and will escalate as needed.
Eileen, We are so glad to hear that our 24-hour support has been excellent for you. We appreciate your kind words about our team's patience and troubleshooting skills! Jana T. - Brand Ambassador
I was getting a frustrating error on my site. I used tech support chat, got a human right away and they solved my problem in 2 minutes. YAY!
Jodi, We're so glad our support team could quickly resolve your frustrating error. We always aim to provide fast and effective assistance! Jana T. - Brand Ambassador
Excellent hosting service! I’ve been a customer for over 12 years and have nothing but good things to say about them. Great support, excellent hosting.
Boško Škrbina, We are so happy to hear about your 12 years of positive experience with our hosting service and support! Thank you for your wonderful feedback and longterm support. Jana T. - Brand Ambassador
I've had a great experience with InMotion Hosting. Their support team is super helpful, knowledgeable, and incredibly swift in resolving issues. Every time I've contacted them, they've responded promptly and guided me through the solution with professionalism and patience. Highly recommended for anyone looking for reliable hosting backed by excellent customer service!
Mahmoud, We are so pleased to hear that our support team has provided you with such a positive experience. It's nice to know that their knowledge and swiftness in resolving issues, along with their professionalism and patience, have been so helpful. Thank you for your high recommendation! Jana T. - Brand Ambassador
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