InMotion Hosting (www.inmotionhosting.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The primary reason I have been an InMotionHosting customer for 15+ years is their technical support via chat, phone and email. The support team is responsive and able to resolve my issues in one session. My latest experience related to resolving a malware plugin that prevented a website from loading, and redirected to some Asian soda product. Excellent service as always! Eric Mc was my tech support person on this issue. Thank you!
Reply from InMotion Hosting2026-06-25
Jeri,
We are so glad to hear about your positive experience with our support team over the past 15 years! We appreciate you highlighting our team's responsiveness and ability to resolve issues efficiently. Thank you for your kind words.
Jana T. - Brand Ambassador
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Loretta B. · 1 review · Experienced 2026-06-25 ·
★★★★★
Great Service
The service from InMotion Hosting is great - fast efficient. They were able to answer my questions without delay. Highly recommend them.
Reply from InMotion Hosting2026-06-26
Loretta ,
We're so glad to hear our service was fast and efficient, and we could answer your questions promptly!
Jana T. - Brand Ambassador
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Tahir Barry · 1 review · Experienced 2026-06-24 ·
★★★★★
I am hosting my sites with them and…
I am hosting my sites with them and simple love it!
Reply from InMotion Hosting2026-06-25
Tahir,
We're so glad you love hosting your sites with us! Thank you for trusting us and for your kind feedback.
Jana T. - Brand Ambassador
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Dennis C · 1 review · Experienced 2026-06-24 ·
★★★★★
No hesitation recommending InMotion to anyone
I've been using InMotion Hosting for over 16 years now. I have zero complaints about their hosting or customer support. They are always very responsive if I did need support, and the hosting environment has been solid since day one. No hesitation recommending InMotion to anyone looking for a registrar and/or web hosting entity for their business.
Reply from InMotion Hosting2026-06-25
Dennis,
We're so glad to hear about your 16 years of positive experience with our hosting and support! We truly appreciate your recommendation and look forward to partnering with you for years to come.
Jana T. - Brand Ambassador
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Deborah · 2 reviews · Experienced 2026-06-23 ·
★★★★★
My website was not working correctly…
My website was not working correctly for some unknown reason. Andrea in technical support looked into my website, saw the error messages and she was able to fix it. It is now working nicely. Andrea was a huge help and very patient.
Reply from InMotion Hosting2026-06-23
Deborah,
We're so glad to hear we could resolve the issue with your website and that it's now working nicely. We appreciate your kind words.
Jana T. - Brand Ambassador
I was having a problem transferring my website to InMotion. I thought I had exposed my "admin email", or at least lookup.icann.org / en / lookup made me think I had (they list "contact email", not "admin email"). Jeremy pointed me to tucowsdomains.com / whois-result and with it's much clearer labeling I can see that my "admin email" was not exposed.
In checking my website I found that it was actually serving up webpages so we started working on the next problem. My website uses JavaScript to detect bots, but it wasn't working. Using Chrome's Developer Tools he noticed a certificate error, which I thought was due to not owning a dedicated SSL certificate. Jeremy said no, and then noticed my code was using my IP address instead of my domain name (that's another story). Once I updated my code to use my domain name instead of my IP address the JavaScript code was working meaning my website was working! Jeremy helped me solve every problem I was having!
Reply from InMotion Hosting2026-06-19
Bret,
We are so pleased to hear about the positive experience you had while transferring your website. It's always nice to hear about our teams ability to resolve complex technical issues. We appreciate you sharing your detailed feedback, and thank you for trusting us with your website.
Jana T. - Brand Ambassador
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Keith Lawson · 5 reviews · Experienced 2026-06-19 ·
★★★★★
I have been hosting with InMotion for…
I have been hosting with InMotion for more than 10 years. They have never failed to help me resolve any issues, sometimes within minutes. Most importantly, they respond quickly and stay the course until a problem is solved. Thanks guys
Reply from InMotion Hosting2026-06-19
Keith,
We truly appreciate your decade of loyalty and kind words! We're so glad our team consistently provides quick and effective support. Thank you for your wonderful feedback.
Jana T. - Brand Ambassador
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MICHAEL · 12 reviews · Experienced 2026-06-18 ·
★★★★★
Tech support was able to answer my…
Tech support was able to answer my question the first time and provided instructions that I asked for.
Very helpful. I can't imagine not having this tech support.
Reply from InMotion Hosting2026-06-19
Michael,
We're so pleased our tech support team could provide the clear instructions you needed. Your kind words mean a lot to us!
Jana T. - Brand Ambassador
Reliable server performance but interface is dated
I've been running a couple of client websites on their shared hosting plan for several months now. In terms of server stability and speed, the performance is quite reliable and I haven't faced any major downtime. However, their main account management dashboard and cPanel feel really outdated and could use a modern redesign. Also, getting through to live technical support takes a bit too long during peak hours. It's an okay tech solution, but user experience could be smoother.
Reply from InMotion Hosting2026-06-19
Julian,
We appreciate your feedback regarding the stability and speed of our shared hosting. We recognize your concerns about the outdated dashboard and cPanel, and the wait times for technical support during peak hours. We are actively working on improving the user experience and support accessibility.
Jana T. - Brand Ambassador
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Richard Tsalwa · 1 review · Experienced 2026-06-16 ·
★★★★★
I have hosted my websites with InMotion…
I have hosted my websites with InMotion since 2024, and I am happy with the support from experienced humans
Reply from InMotion Hosting2026-06-16
Richard,
We are so glad you are happy with our support! Thanks for taking the time to share your feedback.
Jana T. - Brand Ambassador
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Scott Stef · 1 review · Experienced 2026-06-15 ·
★★★★★
InMotion has been providing great service
InMotion has been providing great services for years and their customer support is always available and great at technical support.
Reply from InMotion Hosting2026-06-16
Scott,
We appreciate your kind words about our services and technical support. We're glad to know we've met your expectations!
Jana T. - Brand Ambassador
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Just me Me · 1 review · Experienced 2026-06-09 ·
★★★★★
I have a very bad experience with…
I have a very bad experience with technical support. I was trying to get some help and the person was very unprofessional, rude, disrespectful and was talking down to me as a customer. I don't remember the exact date and I don't have time to look it up because the question that you are asking me below, if I leave this site, i might lose everything that I typed here, so please look at the transcript and you will see it for yourself. I would not want to conduct business with your company even if hosting was free.
Reply from InMotion Hosting2026-06-18
We are truly sorry to hear about your negative experience with our technical support. We take your feedback seriously and are lookin into finding the transcripts to address the issues you've raised. We appreciate you bringing this to our attention.
Jana T. - Brand Ambassador
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Reltech Servicios SAS · 1 review · Experienced 2026-06-15 ·
★★★★★
The technical support team has alThe technical support team has always resolved any issues and is always ready to help you manage both shared hosting and VPS.
The technical support team has always resolved any issues and is always ready to help you manage both shared hosting and VPS. The best technical support among all the hosting providers I've tried.
Reply from InMotion Hosting2026-06-15
We're so glad to hear our technical support team consistently resolves your issues and helps with your hosting needs. Thank you for recognizing our our incredible team members!
Jana T. - Brand Ambassador
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Bill Beeler · 1 review · Experienced 2026-06-15 ·
★★★★★
It fixed my problem
It fixed my problem, it was the server cache.
Reply from InMotion Hosting2026-06-16
Bill,
Glad we could help resolve your issue. Thank you for your positive feedback.
Jana T. - Brand Ambassador
I've been with InMotion Hosting for over 10 years, which probably says more than anything else I could write.
Like any hosting company, they haven't been perfect. There were times I considered moving elsewhere. But whenever I compared cost, performance, security, and support, InMotion consistently offered the best overall value for my business and client websites.
Over the years they've helped me keep dozens of sites online, secure, and running smoothly. For small businesses, agencies, and website owners looking for reliable hosting without breaking the bank, I've found them to be a solid long-term choice.
Thanks to the InMotion team for a decade of dependable service.
Reply from InMotion Hosting2026-06-15
Joshua,
We are incredibly grateful for your decade of loyalty and this wonderful feedback. It's truly rewarding to know we've consistently provided value for your business and clients. We appreciate you highlighting our performance, security, and support.
Jana T. - Brand Ambassador
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Rose · 3 reviews · Experienced 2026-06-05 ·
★★★★★
Absolutely no customer service / IT…
Absolutely no customer service / IT assistance. Tickets remain open for days with no response. Unacceptable.
Reply from InMotion Hosting2026-06-15
Rose,
We are concerned to hear about your experience. Upon reviewing our support response and wait times we are implementing changes to remedy this.
Jana T. - Brand Ambassador
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Karl Bittner · 2 reviews · Experienced 2026-06-14 ·
★★★★★
My issue was resolved quickly
Reply from InMotion Hosting2026-06-15
Karl,
We're glad we could help quickly. Thank you for your kind words; we appreciate your feedback.
Jana T. - Brand Ambassador
