InMotion Hosting (www.inmotionhosting.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Works as expected, we were one of the first inmotion clients years ago and haven't gone anywhere else.
Steve, Thanks for taking the time to leave us this review. We truly appreciate your long-standing loyalty! Jana T. - Brand Ambassador
They really try hard to fix a customers problems and they do not stop trying untill the customers issues are resolved.
Charles, We are so pleased to hear our dedication to resolving customer concerns left such a positive impression. We truly value your kind words. Jana T. - Brand Ambassador
They have a great customer service by real tech guys. In addition their plans have more value compared to other hosting companies.
Berkay, We're so glad to hear you appreciate our tech support provided by real humans, and the value our plans offer. Thank you for your kind words! Jana T. - Brand Ambassador
Great customer service! My database had an error and my website was down, and the agent fixed it super quickly.
David, We're so glad our team could quickly resolve your database error and get your website back online. We appreciate your kind words! Jana T. - Brand Ambassador
InMotion support is the best! The live chat team is always helpful and able to solve my issues -- which are very few--because InMotion is a great web host!
Terri, This review is the best! We're glad to hear that our live chat team has been consistently helpful and effective in resolving your issues. It's wonderful to know you're having such a positive experience! Jana T. - Brand Ambassador
Always immediate response from support and so far all issues have been resolved.
We are so glad to hear that our support team has been able to resolve your issues promptly. We appreciate your positive feedback! Jana T. - Brand Ambassador
Allie helped me work through the issues I was having until it was resolved. I was having an issue with DNS Nameservers with white label reseller services with a domain registered somewhere else. This was resolved quickly.
Brad, We're so glad we could help resolve your DNS nameserver issues with your white label reseller services quickly. We appreciate you sharing your positive experience! Jana T. - Brand Ambassador
The technical support person was immediately able to understand what I was trying to do (get access to DNS parameters for a domain that initially didn't appear to be available) and discovered I was in the wrong area. He did this by patiently comparing his screen shot to my screen shot. This saved me a lot of time.
Steve, We're so glad to hear that our technical support was able to quickly understand your needs and patiently guide you to the correct solution. It's wonderful to know we saved you valuable time! Jana T. - Brand Ambassador
Tech support is always quick and helpful.
Jason, We are so pleased to hear that our tech support team has consistently provided you with quick and helpful assistance. Your positive feedback is truly appreciated! Jana T. - Brand Ambassador
KarranA is a very calm, patient, and understanding person. I really appreciate the way KarranA handled all of my requests. Since I'm new to InMotion Hosting and have just started migrating all of my domains to this server, I'm still learning. KarranA has been incredibly helpful throughout the process. I would definitely give KarranA a five-star rating for the excellent support.
Mohamed, We're so glad to hear that our team member was incredibly helpful and provided excellent support during your migration. We appreciate you sharing your positive experience! Jana T. - Brand Ambassador
A big thank you to the agents I was dealing with in the chat - you were able to restore my website with little fuss, and I appreciate your efforts! Thank you again for your amazing work!!! And having to put up with me :)
We are so pleased to hear that our chat agents were able to assist you efficiently and restore your website with ease. We always strive to provide excellent support, and it's wonderful to know our efforts are appreciated. Thank you for your kind words! Jana T. - Brand Ambassador
I had a problem with my site, got onto the chat system and WillieW sorted it is no time. Problem was Bytedance agressive bot!
Ian, We're glad our chat support was able to quickly resolve the issue with your site. We appreciate you sharing your positive experience with us. Jana T. - Brand Ambassador
Eric is the best. Eric helped me with two website migrations today
Dean, Thanks for the positive feedback. We are so happy to hear that our team provided such excellent assistance with your website migrations. Jana T. - Brand Ambassador
Cheryle, Thank you for your kind words! We're glad to hear you had an excellent experience with our support team. We appreciate you choosing us and look forward to being here whenever you need us. Jana T. - Brand Ambassador
Fixed problem first try. Quickly, professionally. Stephen was awesome
Eric, We're so glad we could quickly resolve your issue. Thank you for taking the time to let us know. Jana T. - Brand Ambassador
David was very helpful and quickly responsive to my issue, and led me to the right place to get things resolved.
We're so glad to hear our team could quickly assist you and guide you to a resolution. We appreciate your feedback! Jana T. - Brand Ambassador
They have THE BEST Customer Service hands down! My customer service rep., Eric. He resolved serious site issues patiently and quickly! I have all my client's sites hosted with InMotion.
Carol, We are so glad to hear about your positive experience with our customer service. We appreciate your kind words and continued trust in us! Jana T. - Brad Ambassador
Donnie in tech support was very patient with me as I learned, from him, how to set up a sub domain and add an A Record for Cloudflare. I can't say everyone at InMotionHosting has been as patient and informative as Donnie but he was great! Huge help to someone still learning this stuff.
We're so glad to hear our team member provided such patient and informative assistance. We appreciate you sharing your positive experience! Jana T. - Brand Ambassador
Inmotionhotsting.com - Formal Complaint Regarding Support Experience and Unresolved Server Issues I am writing to formally express my dissatisfaction with the support I recently received regarding ongoing issues with my server and website. I have been experiencing timeout errors on and contacted your support team for assistance. During my interaction with Stephen Ma, I found his responses to be unhelpful, dismissive, and unprofessional. Rather than investigating the issue or attempting to provide technical assistance, I was simply told by Stephen Ma he could not help me because he is not trained. Why do you hire support agents to waste customers time when they cannot resolve a simple issue? I recently paid over USD $400.00 for a new server and was specifically advised that all settings from my previous server would be migrated and configured appropriately. Given this investment and the assurances provided at the time of purchase, I expected a reasonable level of support in troubleshooting issues that have arisen following the migration. When I requested that my case be escalated or transferred to another support representative, I was informed that this could not be done. As a customer seeking assistance with an active service issue, I found this response unacceptable. At this point, my issue remains unresolved. Escalation of my complaint to a senior technical support representative or manager. Review of the customer service provided during my interaction with Stephen Ma. I have been unable to obtain meaningful assistance through normal support channels and would appreciate prompt attention to this matter. Please provide an update as soon as possible regarding the status of the investigation and the steps being taken to resolve these issues.
Thank you for sharing your detailed feedback. We sincerely regret that your recent support experience did not meet your expectations, especially given your significant investment and the assurances you received. We have reviewed your case and are awaiting confirmation from you that the issue has been fully resolved on your end. Regarding your interaction with our support representative, we take your concerns seriously. We are reviewing the conversation, as well as our internal processes and training, to identify opportunities for improvement. Our goal is to provide every customer with helpful, respectful, and accurate support, and we appreciate you taking the time to bring this experience to our attention. Jana T. - Brand Ambassador
my technician was educated, thorough and professional. We worked together to troubleshoot my issue to a resolution. In this case, it was a session where I needed to take next steps with other support teams (hosting provider, Wordpress plugin author) for complete resolution.
James, We're so glad to hear our technician provided such educated, thorough, and professional support, working with you to troubleshoot the issue. We appreciate your positive feedback! Jana T. - Brand Ambassador
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