InMotion Hosting (www.inmotionhosting.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Justin · 1 review · Experienced 2026-07-10 ·
★★★★★
Site Restore
I recently needed help with a site restore, and the support team at InMotion Hosting absolutely nailed it. They responded quickly, handled the entire process with extreme professionalism, and got everything back online without a hitch. Excellent customer service when I needed it most!
Reply from InMotion Hosting2026-07-15
Justin,
We are so pleased to hear that our team was able to assist you quickly and professionally with your site restore. We understand how crucial it is to get things back online smoothly, and we're glad we could provide excellent customer service when you needed it most.
Jana T. - Brand Ambassador
Heidi,
Thanks the feedback. Reach our anytime, our support agents are available to help 24/7.
Jana T. - Brand Ambassador
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John Frid · 3 reviews · Experienced 2026-07-10 ·
★★★★★
Don't use InMotion Hosting if you want…
Don't use InMotion Hosting if you want any kind of customer service. They completely shut down my entire account because someone was apparently conducting a DDOS attack on ONE of my websites - which wasn't even in use at the time - rather than contacting me to tell me there was an issue. Even my various email accounts were all deactivated.
Look for a more scrupulous web hosting provider where they care about their clients. That sure is not InMotion.
Reply from InMotion Hosting2026-07-14
John,
Thank you for taking the time to share this. I understand how frustrating it is to lose access to your sites and email unexpectedly.
To explain what happened: when any site on shared hosting is hit by a DDoS attack, it generates a large volume of malicious traffic, and that strain carries over to the other customers hosted on the same server. So any time a customer's site comes under active attack, our standard procedure is the same. We temporarily suspend the affected account to keep the attack from taking down everyone else on that server. It isn't specific to your account; it's how we protect every customer in this situation.
The path back is also the same for everyone: put the site behind a CDN such as Cloudflare and turn on "Under Attack Mode," which filters out the attack traffic. Once that's in place, we work directly with the customer to reinstate the account fully.
Our support team is here to help. So they can pull up the right account and verify it's you, please follow up through our Live Chat and Ticketing system. That's the route that lets them locate your account securely and take care of everything from there.
Jana T. - Brand Ambassador
Joshua was amazing, this guy not only took the time to help me but he saved my website from brute force attacks today, he was so patient and walked me through step by step on how to set up cloud flare since we were under attack. This is the reason i love in motion hosting, your team is always so willing to help and always offers the best support. Joshua sir , you rock and inmotion as always a happy customer over here at leafy8.
Awesome! While you have stars in yo
Reply from InMotion Hosting2026-07-15
Thanks for the 5-Stars and you kind feedback!
We truly appreciate you sharing your experience. It's wonderful to hear that our team member was able to provide such patient and helpful support, especially during a critical time. We're delighted that you feel well-supported and that we could help protect your website.
Jana T. - Brand Ambassador
Refund Approved, Account Deleted, But No Refund After One Month
My experience with InMotion Hosting has been extremely disappointing.
I requested a refund, and shortly afterwards my hosting account was cancelled and deleted by InMotion Hosting. However, almost one month has now passed, and I still have not received my refund to the original payment card.
During the past two weeks, I have sent multiple emails and support requests asking for an update on the refund status. I specifically requested confirmation of whether the refund had been processed and asked for the ARN (Acquirer Reference Number) so I could trace it with my card issuer. Every request has been ignored, and I have received no meaningful response.
It is unacceptable for a company to delete a customer's account, keep them waiting for nearly a month for a refund, and then completely ignore repeated attempts to contact support.
Unless this issue is resolved promptly, I cannot recommend InMotion Hosting based on my experience. Customers deserve timely refunds and responsive customer service.
Reply from InMotion Hosting2026-07-13
We appreciate you taking the time to share your experience with us. We understand how frustrating the delay in receiving your refund and the lack of communication must have been.
After reviewing your case, we identified the issue that caused the delay, and we're pleased to let you know that your refund is now being processed.
We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve this. Thank you for giving us the opportunity to make things right.
Jana T. - Brand Ambassador
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Gabriel · 1 review · Experienced 2026-07-13 ·
★★★★★
dedicated human support
dedicated human support. Happy aniversary InMotion Hosting and thanks Eric!
Reply from InMotion Hosting2026-07-14
Gabriel,
We're so happy to hear about your positive experience with our dedicated support team members! We appreciate your kind words.
Jana T. - Brand Ambassador
I have never been tempted to change hosting companies. Whenever I have a problem, they are so accessible and helpful. They work to assist me at all times. I am so grateful for this business.
Reply from InMotion Hosting2026-07-13
Elly,
We are so grateful for your kind words! It's wonderful to hear that our accessibility and helpfulness have made such a positive impact on your experience. Thank you for your loyalty and appreciation.
Jana T. - Brand Ambassador
Long term satisfaction with hosting. Access to good tools on site. Excellent support
Reply from InMotion Hosting2026-07-13
Cameron,
We are so happy to hear about your long-term satisfaction with our hosting, tools, and excellent support. Thank you for your wonderful feedback!
Jana T. - Brand Ambassador
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Mike Jennings · 1 review · Experienced 2026-07-09 ·
★★★★★
When ever anyone asks what host I…
When ever anyone asks what host I recommend it is always inmotion. Been with them for years now. I guess it is the expert tech support as a VPS customer that keeps me happy.
Reply from InMotion Hosting2026-07-10
Mike,
Thank you for the 5-Stars! We are so happy to hear that our expert tech support has kept you satisfied for so many years. We truly appreciate your recommendation!
Jana T. - Brand Ambassador
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Jo Ann Mclellan · 2 reviews · Experienced 2026-07-10 ·
★★★★★
Jacob was super helpful when responding…
Jacob was super helpful when responding to updates not saving and helped me solve a PHP issue
Reply from InMotion Hosting2026-07-13
Jo Ann,
We're so glad our team could provide such helpful assistance with your PHP issue and ensure your updates were saving correctly. Thank you for your kind words!
Jana T. - Brand Ambassador
The support team is fast, patient, and genuinely knows their stuff — every time I've reached out, they've walked me through the issue and resolved it right away. Reliable service backed by people who actually care. Highly recommended.
Reply from InMotion Hosting2026-07-10
Alvaro,
We're so pleased to hear about your positive experiences with our support team. It's wonderful to know that they are fast, patient, and knowledgeable in resolving your issues. We truly appreciate your high recommendation!
Jana T. - Brand Ambassador
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Arnold · 2 reviews · Experienced 2026-07-08 ·
★★★★★
I have been with them for years
I have been with them for years. Always great support.
Reply from InMotion Hosting2026-07-09
Arnold,
Thanks for your long-standing support. We are always happy to help, and appreciate your kind words.
Jana T. - Brand Ambassador
K
Ken Phillips · 1 review · Experienced 2026-07-08 ·
★★★★★
I have been a customer for 10 years and…
I have been a customer for 10 years and these guys always impress me. Every time I have a question, they give me the answer on the first contact. Amazing.
Reply from InMotion Hosting2026-07-09
Ken,
We are so grateful for your decade of loyalty and are thrilled to hear that we consistently impress you. It's wonderful to know that we've been able to provide you with prompt and accurate answers on your first contact.
Jana T. - Brand Ambassador
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Jeff Brown · 1 review · Experienced 2026-07-06 ·
★★★★★
Still has techs with knowledge!
inMotion still has tech support that knows what they are doing, can troubleshoot efficiently, and have always solved my problems. Even the self-inflicted ones.
The only missing star is because the wait times have increased. On the upside, when you do get through, it will be rare that you have to escalate the issue to find someone that knows anything. The front-line techs are great.
Reply from InMotion Hosting2026-07-08
Jeff,
We appreciate you sharing your positive experience with our technical support team. We are glad to hear our front-line technicians have consistently resolved your issues. We acknowledge your feedback regarding increased wait times and are actively working to improve our response efficiency.
Jana T. - Brand Ambassador
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Don Ives · 2 reviews · Experienced 2026-07-05 ·
★★★★★
Excellent help today as usual
Excellent help today as usual! Thanks again InMotion!
Reply from InMotion Hosting2026-07-07
Don,
It's great to hear that you consistently receive excellent assistance from us! We appreciate your continued support.
Jana T. - Brand Ambassador
Great Services. Astounding support. AI takes you straight to the HUMAN you need. No nonsense. Utterly fluent command of American English in all it its subtleties. I’ve been around (a lot), and honestly, I wouldn’t run the risk of trying anything else.
Reply from InMotion Hosting2026-07-06
Greg,
We're so pleased to hear that our service and support have met your expectations. Thank you for your kind words!
Jana T. - Brand Ambassador
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Ali Shameen · 1 review · Experienced 2026-07-04 ·
★★★★★
Aleksandar provided the best support…
Aleksandar provided the best support service I've ever experienced. I still use both Hostinger and Bluehost for another pourpose , but the level of support I received from InMotion Hosting was outstanding. Aleksandar exceeded my experiences with both providers. He was knowledgeable, patient, and resolved my issue quickly and efficiently. I truly appreciate the exceptional customer service and highly recommend Aleksandar and the InMotion Hosting support team.👍😀
Reply from InMotion Hosting2026-07-06
Ali Shameen,
We truly appreciate this review. It's wonderful to know that the assistance provided was knowledgeable, patient, and resolved your issue quickly. Thank you for sharing your positive feedback and recommendation.
Jana T. - Brand Ambassador
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Andrew · 1 review · Experienced 2026-07-02 ·
★★★★★
Technical Service REP was terrific
Technical Service REP was terrific! Quick, helpful, thorough, professional, knowledgable, and accurate. Excellent...
Reply from InMotion Hosting2026-07-02
Andrew,
We're so glad to hear that our technical service representative provided you with such an excellent experience. It's always nice to hear this feedback.
Jana T. - Brand Ambassador
Very helpful backend team. Special thanks to Veliša
Reply from InMotion Hosting2026-07-02
We're so happy to hear our team was helpful. We appreciate your kind words!
Jana T. - Brand Ambassador
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b h · 2 reviews · Experienced 2026-06-30 ·
★★★★★
Incredible
Incredible. Every interaction with InMotion resolved issue. On the ball and top notch!
Reply from InMotion Hosting2026-07-01
We are thrilled to hear that your interactions with us have been so positive and that we've been able to resolve your issues effectively. Thank you for taking the time to share your experience.
Jana T. - Brand Ambassador
