IMPRINT C&B card rollout is rife with problems
I've shopped at Crate & Barrel for many years, and overall, I've been happy with the merchandise and also with the store credit card. However, C&B recently switched from Synchrony Bank to Imprint and regarding the new card issued by Imprint - what a mess. It's been an absolute disaster. When I tried to use my old card recently, C&B wouldn't accept it. I was told, "You must use the new card." I said, "Wouldn't I have to actually have received the new card to use it?" Indeed, that's correct, but (per a recorded message) "Imprint has been swamped with the transfer" and therefore couldn't be bothered to actually send out the card in time for me to meet this requirement. So I used a non-C&B card instead which meant I didn't get points for my purchase. Finally, the new Imprint C&B card arrived, but when I went online to activate it, I discovered that the card number pre-posted online for me bears no resemblance to the number on the physical card sent to me, and there's no option to edit the wrong info online. I tried calling the number on the back of the new card, only to discover that the entire phone system appears to be automated with no chance of speaking with a person. When I tried to use that automated system, I ended up in an endless loop which always took me back to the menu. So I guess I'll cut up the C&B card issued by Imprint.