Fails on the basics
Initially was impressed with the machine, it does give more control over brewing than other machines. The app is a nice idea but fiddly and pretty glitchy - we stopped using after set up. The big problem is the machine leaks into the capsule bin - I know all machines do this but after 12 months of use we started finding large puddles under the machine on a regular basis and not just when the capsule bin was near full. Recently this problem has now extend to water streaming out of the back of the nozzle every time you brew causing a spill with every use. Customer service is slow and not very helpful. Now the machine is out of warranty and the only option is a a local service centre charging £200 to fix the issue. Nespresso machines are basic in function yes but my last one went for almost 10 years before being replaced. This machine is style over substance - nice idea but if it can't reliably do the basics then what's the point?