Morning was founded by two passionate individuals who were united by a common mission to bring finesse, convenience and quality, directly into the homes of coffee-lovers.
Poor service, do not buy a machine if you want a reliable product with decent after sales support
Unfortunately i cant give less than one star. We purchased a morning mini machine back in feb and it developed a fault after 8 months. It started leaking all over the worktop every time we made a drink. We only make 2 coffees a day so hardly a stretch. I contacted the support team and, to cut a long story short i was asked to package the machine up as it would need to be sent away for repair. I would have to drop the packaged machine at a local locker and i would be sent a qr code to scan. I was also told any damage to the machine during this process would be at my risk… i made it clear i would be carrying no risk as its their process. It took a week to get the qr code from the time i first raised the dispute. I Sent the machine away and it came back a week later. I opened the box and our machine had not been wrapped in anything apart from brown paper packaging inside the box. There were a number of deep scratches on the machine. It was pristine before it left. I have now emailed their service team twice to inform them of this along with pictures and they have failed to respond at all. Do yourself a favour, order a coffee machine from elsewhere, their service and aftercare does not match the premium brand they are marketing themselves as.
Sold me a machine they did not have, and held my money for nearly two weeks
I ordered a Carbon machine from MORNING's UK site on 4 September and paid £249.75 plus extra for express next-business-day delivery. Nothing shipped. The order sat at “Waiting for details” while I chased them repeatedly for over a week without a delivery date or tracking.
I cancelled on 12 September because the agreed delivery date had been missed. Only on 14 September did they admit the machine had been sold out all along and that their system had shown it in stock by mistake. They took my money, including an express delivery fee, for an item they could not supply, and only explained after repeated chasing.
They have now confirmed the cancellation and full refund, which I am still waiting to receive. DO NOT ORDER FROM THIS COMPANY - sorry for using caps. But imagine, if they care this little about resolving issues when you order a machine, how good do you think they will be when you have a fault with your machine and need actual customer service? Yeah, exactly.
Customer service really is terrible. I ordered my machine on Sunday. And with the 2-3 business days delivery SOP, I expected to receive at least a notification within the 3 days. But nothing was received. When I messaged customer service, they told me to just wait and thanked me for my patience. After that, I got no response again. Ordering from Morning seems to require a lot of faith that your order will go through. And customer service is not prompt or genuine. Just templates replies that simply inform you to wait and nothing else helpful. When they finally got back to me, they told me my machine would be delivered on a Thursday. But Thursday is here and I’m told it’ll be delivered on Friday instead. Even with a screw up, they didn’t feel the need to rectify the problem with an express delivery.
I’m wondering if I’d even receive my machine had I not gone to customer service. Would they have happily taken my money and hoped that my faith in their operations would deliver.
After one year of using the product a few times a week it stopped working mid froth. It will not even turn on and after sending them a video to prove that this is truly broken they tell me the only place to fix it is a few hundred dollars of postage and I must pay for parts. At this point I don't think it is worth it because I could just buy it new. Murphy's law is that is goes out of warranty just as I have a problem.
The item I ordered is coffee capsule, considered fragile. It's only packed in an envelope. The parcel delivered to me, not only delayed with no proper info, it's opened, and a box of goods is badly damaged, affecting the capsule inside.
i happen to chanced upon “morning” website, while browsing for coffee roasters in singapore.
morning has a very good range of coffee grounds that comes in convenient capsule form and interesting coffee machines, that allow individuals to enjoy their coffee brew with much convenience. the merchandise section has lots of great items worth exploring too.
i was absolutely blown away by the quality and design of their tote bags that i end up getting two! customer support is amazing and very prompt…my order arrived faster than i anticipated.
the tote bags look like it can take punishments from storm and everyday annoyance hahaha two thumbs up for morning!!!
cheers,
anthony 🎅🏾👍🏾
The machine was very poor quality. It no longer punctures the capsules anymore and it constantly has flow problems. The website is incredibly unhelpful and does not has any advice on the puncturing issue at all.
Also, the AI chatbot is extremely frustrating. Regardless of what issue you mention, it replies "sorry to hear your machine is leaking. Please press the purge button", even when I never mentioned any leak.
Supported them in april-may 2024 on Kickstarter with the Morning Dream machine. As all backers got false promises for 6 months to start shipping the machine. Got mine in Jan 2025 and it broke 4 months after. One morning it just did not turn on. For NO REASON. Their support reviewed my video and just issued me a full refund. What to say... During these 4 months the machine was pretty good, nice latter-art milk foam. But overall experience as a customer in EU - awful=(
I have been loyal Morning customer for long period. I own Morning Coffee Machine and Morning Dream Milk Machine. I have also ordered their xmas calendars every year, very expensive ones, over £50.
Now Morning Coffee Machine broke just after 2 years of use. It just suddenly turned off during a brew and doesn’t turn back on. There were no signs of any issues before that. I contacted Morning customer support and they forwarded my issue to their UK repair partnet and said that I need to pay all the expenses. Then they closed the support ticket. This is not the way to handle your customers.
£440 machine that lasts 2 years is not worth it. Machine makes perfect coffee but that doesn’t help if it just breaks. There is no manual way to turn it on either so there is nothing you can do as a customer when this happens.
I would ask you to avoid unless you are willing to lose money and pay expensive repair.
I will not support this company anymore. They lost a very loyal customer.
Purchased both the pod machine and the Morning Dream in December.
Lovely coffee, BUT, the Morning Dream has been giving me flow rate faults and stopped working 2 weeks ago.
Despite endless emails, and even sending a video of exactly what I had described in emails, their customer support is SO SO slow. They are now talking about potentially me sending it to a UK service center for a repair, on a machine that is only 3 months old. They've given no timelines at all, and refuse to just provide a replacement machine - which under UK Consumer Law I'm entitled to. They talked about sending me a 'loan machine' but unless its brand new, that feels weird to be consuming something from a machine that might have been in multiple peoples houses? Not even sure thats legal with food/drink devices.
Great looking machines, and great coffee, but clearly if something stops working they fall apart as a company - and this episode would unfortunately be enough to make me not recommend them. Previously I had a Sage machine I purchased from a UK retailer, and when that went wrong I just took it to a shop and they switched for a new one. No fuss.
What a shame. Everyone has asked me about these machines and I've been singing their praises, but that narrative will need to change - purely because of your terrible customer support.
Purchasing through the website is seamless with cny discount. Dropping by to New Bahru outlet for the masterclass workshop with my wife is the best experience for us. Anis was so knowledgeable, patience and answer all of our questions with a smile. With her recommendation we bought alot more flavours.
Do not believe the hype, these machines are not high quality.
Morning dream broke after 13 months requiring repair/ replacement out of warranty.
Morning machine arrived broken requiring replacement.
Replacement machine broke requiring repair. No local support, no communication from 3rd party repair company.
Not vaguely reliable, if you want to avoid regular expensive repair bills, look elsewhere!
A machine that was a delight then ended up being an expensive mistake
The machine was approaching 2 years old when it started to leak water. I contacted the supplier who is based in Singapore. The exchange of emails was slow and weeks passed before they arranged for it to be repaired. We packed it up and sent it to their contract service company in the UK. Both companies went silent unless pressed with another email. Then an invoice arrived £295 for the repair we declined to pay as communication on costs had been nil. After several weeks the machine appeared out of the blue on the doorstep. It worked for 2 weeks before it broke again. For a machine that expensive it was poor on all fronts and I would not recommend
Unhelpful, Slow to Respond. Poor Customer Support.
Needed to return a Morning “Dream” Machine. Delivery Confirmation from courier shows it’s now 14 days since my return arrived and I am still waiting for any sort of refund. Trying to get a response from customer support is difficult and sporadic at best. For an expensive product like this I expected much better after support. Avoid.
OK, there I was bored on a long distance flight, knees tucked under my chin in economy, reading this stupid magazine enthusing about a ridiculously expensive coffee frother.
Back home, equally bored one evening I ordered it, somehow forgetting to mention to partner and children how much it cost.
So where is it now? In the garage with all my other stupid impulse buys?
Noooo!!
Proudly on the kitchen counter, regularly used by all the family. Perfectly frothed milk for partner's coffee, creamy soya for mine. Children love the hot chocolate made with real chocolate.
Initially worried that it might not be robust, but had it a year now and no problems.
In short a source of unalloyed joy--how many of your kitchen appliances can you say that about?
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